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“Comfortable but showing age...”
Review of Crowne Plaza Dubai

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Crowne Plaza Dubai
Ranked #140 of 545 Hotels in Dubai
Certificate of Excellence
Lenasia, South Africa
Level Contributor
343 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Comfortable but showing age...”
Reviewed June 6, 2013

Very conveniently located on Sheikh Zayed Road. Close to a lot of take out food restaurants and the metro. Has a vast range of in house restaurants and the food is not bad, prices are average. There is a nightclub as you enter the building, my room was on the 10th floor so I didn't get any disturbance from the club although the traffic noise is always in the background. Room was ready when I arrived at midnight. Requested a room upgrade as I am on the Platinum level of Priorty club. Mr Owaiz handled my check in, Very friendly and very professionally. He said the upgraded room had already been assigned, a Captain Suite on the 10th floor. I must say I was a little disappointed, I expected better. As you enter the room you notice the furniture is dated and it looks like too much furniture squeezed into the room. Everyone appreciates a lounge area but there must be enough space to accommodate this. The room looked no different in size from the normal rooms, other than the shape of the room. There are not enough plugs to accommodate your phone, laptop etc. you have to unplug either the lamp or the kettle or both. The bathroom is comfortable but getting in and out of the tub is a bit risky when it's wet. The tub is a jacuzzi. I think a normal walk in shower is far more practical. The tub could do with an extra handle to hold onto at the steps around the tub are steep. Other than the fancy tub in the bathroom I couldn't see any difference in the rooms, maybe the couch? Generally used to seeing decent amenities at Crowne Plaza hotels so a bit surprised to find a limited range here. Probably the only Crowne Plaza I ever stayed at with no toothbrushes etc. The room rate was inclusive of Lounge Access. Very friendly staff but a limited range of foods. I think the Deira Crowne Plaza wins the lounge facilities by a mile. Overall not impressed. The hotel is well located but you can do better with the same or better room rate.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AzTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 9, 2013
Dear "Azeem T"

Thank you for taking the time to convey your comments regarding your recent experience with us at Crowne Plaza Dubai.

We are sorry to hear that we did not meet your expectations during your stay. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. Your comments are very important to us and will not go unnoticed.


In the mean time, we do hope to welcome you back to our hotel in the near future so we can deliver a true Crowne Plaza experience..

Best Regards,
James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dubai, United Arab Emirates
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 5, 2013

Great location ,Dinning options ,amazing Staff and great Fitness facilities
Nice, pretty modern hotel. Young and friendly staff. Good meeting rooms and catering. Food in meeting room was excellent. Great breakfast buffet. Room spacious and clean. Hotel provide free WLAN internet access.

Room Tip: Book Thai Massage they are so professional
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EgyptianEagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 9, 2013
Dear “EgyptianEagel”,

Thank you for choosing to stay at Crowne Plaza Dubai and for taking the time to write a review here on Tripadvisor.

We are truly delighted with your compliments and thank you for identifying the excellent service.. We are so glad to hear that we are you find Crowne Plaza Dubai to be an "amazing" hotel. We’ll be happy to share your feedback with the management and staff.

We strive for perfection and we are thrilled to note that you enjoyed the staff service, meetings rooms and catering, wi-fi,guest rooms, breakfast buffet and overall stay at the the hotel.

It has been our pleasure to have the opportunity to look after you and being of service to you.

We look forward to welcoming you again in the near future.

Best regards,

James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 3, 2013

The Hotel is located very convienient. Since the city of Dubai is stretched out along the persian gulf (creek area in the west, dubai Marina, Palm Jumeirah in the east) it is hard to find a hotel that has a central location. This Hotel is located in the middle only two metro stations from Burj Khalifa and Dubai Mall on Sheikh Zayed Road (the main road in Dubai).

The metro station "Emirates Towers" is a 5 minute walk away and easily accessed by the gangway. The Metro goes in east-west direction (and back) so that old Dubai (about 4 stops) and the Dubai Marina (about 7 stops) are easily reached. Besides the metro it is possible to take a cab (about 35 eurocents per km.) at any time of the day spontaniously from the front door of the hotel. It is also possible to take the Hotel-Driving-Service at presumably a higher cost than a taxi.

The Hotel offers a free shuttle to the malls and to the jumeirah public beach park including towels and the ticket to enter the park. This is especially convienient since it saves long waiting lines at the ticket booth. A schedule ist avialable at the concierge service.

Around the Hotel there are several restaurants within walking distance. The variaty offers everything from fastfood (Subway, McDonalds) to typical arabian and international cuisine at all pricelevels. A 24-hour supermarket with good prices (no value added tax in Dubai) is next to the gangway to the metro.

The hotel itself is very nice. The rooms are spatious and very clean. The rooms are equipped with aircondition which can be regulated from a panel, flatscreen tvs and a safe which is free of charge. The bed was exeptionally comfortable. Despite being directly on the mainroad noise was not an issue. Free water (4 bottles per day) and fresh fruit are included. Also the hotel offers free wifi at a sufficiant speed. It is enough to write the occasional e-mail and check the news. Highspeed access is available but is charged extra.

The Hotel has a swimming pool on the 3rd floor. The size is very reasonable for a businesshotel. Sunbeds and towels are included. In the afternoon most of the sunbeds are in the shadow, making a stay more pleasant. The pool is open until 10 pm giving the opportunity for a late swim. The pool area is beautifully overlooking the Emirates Towers as well as the downtownarea with Burj Khalifa.

The conciergeservice is great. They are very helpful and answer all possible qustions. They offer tours of the emirates and book them for you if wanted. They work with different companies at different prices giving you the opportunity to compare prices. The offers we chose were cheaper than in the mall. What is very pleasant is that all the staff do not have a "tipp-attitude" (which by the way is overall very nice in Dubai). We never had the slightest feeling that we needed to tipp somebody to recieve a good service. The front desk reacted spontaniously totally according to our needs. Our flight landed at 6 am in the morning making us arrive at the hotel at 6:30. We only had to wait 10 minutes to get our room eventhough check in was officially much later. They also offered to work something out for the checkout. We did not need that though. Great!

Overall a very good hotel which we can totally recommend.

Room Tip: Try to get a room with a downtown view
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 3, 2013
Dear “Joe J”,

We are thrilled to read your wonderful comments and thank you for sharing it across here on Tripadvisor.

Thank you for taking the time to share such a detailed review of your stay..

As you mentioned we are centrally located making it ideal for business and leisure travellers visiting Dubai.

We are so glad to hear that you enjoyed the rooms, sleep amenities,wi-fi access,pool and delighted to note that our concierge team helped you make your stay a pleasant one. We will share your feedback with our management & staff. Our guests’ complete satisfaction is our main goal at Crowne Plaza Dubai and it is rewarding to learn this has been achieved on this occasion

We are also very pleased to note that your overall stay was great and we look forward to have the pleasure of welcoming you back to our hotel in the not too distant future.

Best Regards,

James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qormi, Malta
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 1, 2013

I visited this hotel with a booking for 2 nights in May 2013. I stayed for 1 night.....

When entering the hotel you start a floor below the lobby, then take an escalator to the lobby area......if you manage to get past the clubbers at midnight ! Really unbelievable to find a club on entry into this hotel.

Going up the escalator you immediately note that this hotel is very dated. The decor, the facilities, the carpeting.....all signs that this is well past its BBD.

Skip it if you can.

Room Tip: Dont stay on the road side.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QORMIMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 2, 2013
Dear "QORMIMB"

Thank you for taking the time to convey your comments regarding your recent experience with us at Crowne Plaza Dubai.

We are sorry to hear that we did not meet your expectations during your stay. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. Your comments are very important to us and will not go unnoticed.


In the mean time, we do hope to welcome you back to our hotel in the near future so we can deliver a true Crowne Plaza experience..

Best Regards,
James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Masqat, Oman
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

I stayed 02 days for a business trip. The location is perfect which can easily Acess to all.
The restaurant on lobby cappuccino an apt place for business meeting.
The negatives are ,

Old property
Over crowded
All other things are fine for me
Except the very poor room service.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Musthafarahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 2, 2013
Dear “Musthafarahman”

We would like to thank you for choosing Crowne Plaza Dubai and for taking the time to write a review of your stay here on Tripadvisor.

As you have mentioned, we are centrally located making our hotel ideal for business travelers as well as for leisure.

We have recently undergone several phases of renovation including bedroom upgrades as we aim to continuously improve our products and offers.

We do appreciate your feedback as it helps us in improving our services for future guests of the hotel like yourself.

In the mean time, we sincerely hope we will have the pleasure of welcoming you back in the near future so that we can provide you with a more complete experience.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
235 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed May 29, 2013

Located close to all sight seeing in Dubai. May it be Market, Bur Dubai, Good food joints, Metro, Super Market.
The rooms are very relaxing with good size, One of the coolest Air Conditioning system after heat of Dubai, Good bathroom & basic amenities.
The sleep quality is very comfortable in well maintained hygienic rooms.
Free WiFi add to overall "Excellent" rating.
Lobby is huge & Have fastest check-in/Check-out process.
Staff is very responsive on queries & service. My key was missing during check-in, A reception staff took me to the next reception, punched a card key & escorted me to room to ensure the key card is working properly.
Pleasant Stay...!!!

Room Tip: All floors are awesome
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YoloPrashant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, June 5, 2013
Dear “PrashantGuptaIndia”,

Thank you for choosing to stay at Crowne Plaza Dubai and for taking the time to write a review here on Tripadvisor.

We are truly delighted with your compliments and thank you for identifying the excellent service all throughout your stay. We are so glad to hear that we are you find Crowne Plaza Dubai to be an "excellent" hotel. We’ll be happy to share your feedback with the management and staff.

As you mentioned we are centrally located making it ideal for business and leisure travelers alike.We strive for perfection and we are thrilled to note that you enjoyed the staff service, room, wi-fi,sleep amenities and overall stay at the the hotel.

It has been our pleasure to have the opportunity to look after you and being of service to you.

We look forward to welcoming you again in the near future.

Best regards,

James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Istanbul, Turkey
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 28, 2013

Crown Plaza is an old hotel in Dubai with great staff, great location and great breakfast. I can't say it is a family hotel but still good if you are here for an exhibition in DWTC or want a good location near metro and Dubai Mall.

The rooms and furniture is warn-out but still worth to stay because of the quality of its staff.

Room Tip: There are two towers in the hotel. If you want to spend a quite night in a relatively new room, choo...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alpaslan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this review, May 28, 2013
Dear “Alpasian T”,

Thank you for taking the time to write a review of your recent stay at Crowne Plaza Dubai here on Tripadvisor.

We are delighted to hear that you had a good stay and thrilled to hear that you were satisfied with our " Great staff,great location and great breakfast".

Your feed back will be conveyed to our team. We kindly accept all kinds of feedback as we strive for perfection and great service.

With regards to your feedback about the rooms. We had several phases of renovation which included bedroom upgrades. We hope you will have the chance to experience one of our newly refurbished rooms on your next visit.

We look forward to welcoming you back in the hotel.

Kind Regards,

James Young
General Manager, Crowne Plaza Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai

Property: Crowne Plaza Dubai
Address: Sheikh Zayed Al Nahyan Road, Dubai 23215, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#86 Romantic Hotel in Dubai
#86 Business Hotel in Dubai
#104 Family Hotel in Dubai
#128 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Dubai 5*
Number of rooms: 568
Official Description (provided by the hotel):
Productivity and comfort come together at Crowne Plaza(R) Dubai, which sits in the heart of Dubai's business district. With 15 meeting spaces, spacious guest rooms and wide-ranging amenities, we're redefining the business travel experience. Situated across the street from the Dubai World Trade Center, the Crowne Plaza(R) is one of the most conveniently located hotels on Sheikh Zayed Road. The Dubai Metro lies a few steps away, and complimentary hotel shuttles offer regular service to Kite Beach and the Dubai Mall. If you're in town on business, our dedicated team of event planners can help you execute seamless events in our innovative meeting rooms or our ballroom that accommodates up to 1,800 people. Stay connected with free Wi-Fi access throughout the hotel, and visit the business center for your printing needs. When you're ready to relax, cool off in our outdoor pool or unwind with a massage, sauna and steam bath at the Crowne Fitness. You can also meet friends or hold quick business meetings in one of our 13 on-site restaurants and bars. At the end of the day, enjoy the amenities of your guest room. Drift off to sleep with the help of our special Sleep Advantage system, which includes relaxing aromatherapy kit and ultra-soft premium bedding for the ultimate hotel accommodation in Dubai. ... more   less 
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Also Known As:
Dubai Crowne Plaza
Crown Plaza Dubai
Crown Plaza Hotel Dubai
Crowne Plaza Hotel Dubai

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