Just to let you know about the horrendous experience with thier On duty - Security officer – Mr. James .We had taken an offer from Groupon , we had booked a Family Suite on 21st June 2012 for 12 people for a get together, Check –In being Thursday @ 2.00pm & Check – Out being Friday @ 2.00pm.
Being a working day our group had Checked in at around 9.00pm to start a delightful experience with Boutique 7. We had booked the room as part of deal that was available for a group of 12 to party till the early hours! With the start of the party at around 11.00pm & putting the young ones off to bed we had started the party with some light music & beverages on the floor. To our surprise around 2.30 am we get a disrespectful bang at the door from your Security Personnel – Mr. James. He banged the door with no courtesy whatsoever(Considering he was from the hospitality industry we expected a little decency). We was forcefully told to keep the door open , only 4 people in the room & a threat to call the cops to address this issues. We were shocked for a while since we could not understand what happened.we had not been given any warnings prior or a gentle reminder to reduce volume in order to maintain the decorum of the entire property , which we would have respectfully considered looking at the entire guest of the hotel. We tried to speak to Mr. James on being polite , but rather we felt that he discriminated all of us thinking we were all Indians & this the way we should be treated.
As soon as we were approached , the volume of music was reduced with a clear intention of respecting the hotel policies & guidelines .But it does not stop here as we felt that this should be surely reported to the higher officials at the property to make Mr. James aware about his approach which is far from acceptable & so on to the duty manager addressing the issue. We made serious & polite efforts to Mr. James in the reception lobby to rectify on the service damage done to the entire hotel , but all in vain with no – signs of regret or apology. With all this embarrassment , we had no choice left but to vacate the room at a untimely point of night with our kids, considering it has a nightmare & never to return to your hotel at any given point of time.
To Add on,
Internet - My pet tortoise is faster!
Service & F&B - Terrible and excessively over priced!
Room Cleanliness - BAD
Decor & Furniture - My Grandfather had better furniture!
- Official Description (provided by the hotel):
- (Re)Discover Boutique 7 Hotel & Suites! Centrally located in the easily accessible TECOM area and minutes from the nearest Metro station, we provide you with a warm welcome and 79 spacious rooms and suites. From practical studio rooms to luxurious duplex 3 bedroom suites, we offer a boutique feel and value for money accommodation Dubai. Relax in our Garden Restaurant or enjoy a massage in our spa. Feeling energetic? Check out the gym or dance the night away in our award-winning Basement Night Club. 1Up Sports Bar offers you traditional British pub grub, a billiard table, and regular karaoke and comedy nights, plus our popular Friday brunch! Take a swim in our pool on the 15th floor followed by a visit to the sauna or steam room. There's also a buzzing coffee shop, an international restaurant, and 24/7 room service. Internet is free, as it should be. Whether you're here for business or leisure: Welcome to Dubai! ... more less
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