We have been to Urbano three times now over the past six months. We have always sat outside and enjoyed the views of the fountains. This last time we were placed in an outdoor area where our view was obscured by multiple tall pillars, but that was all that was available (even though we had to wait for a bit to get that table). The meals have consistently been good, although the appetizers have been just ok. The prices are commensurate with the location and view. The only area where I really fault Urbano is in its service. There is no warmth or friendliness to the staff. Our first time, we had a 7 pm reservation. We arrived at 6:50 and went to the hostess. She snapped quite rudely to us that we were early and needed to leave and come back at 7:00. This last time, not one server smiled the whole time we were there. It was all business. Get us seated, take our order, bring our food, and get us out quickly to turn over the table. No warmth whatsoever.
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