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“Desert Safari - good fun but extremely poor driver”

Planet Tours & Safaris
Book In Advance
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$65.00*
and up
DESERT SAFARI & BBQ DINNER
Certificate of Excellence
More attraction details
Attraction details
Owner description: Planet Travels & Tours LLC has been established in Dubai in the year 1989, and today is a leading Destination Management Company with an own fleet of vehicles for transfers and private tours, with a fleet of 25 and 50 seater motor coaches, with a fleet of 4x4 vehicles for Desert and Mountain Safaris and with an own Bedouin Campsite in the desert Part of the Planet Group of Companies is the Arabian Courtyard Hotel & Spa****, the “Orient Guest House” in the old town Bastakiya and the Galaxy Plaza Hotel near the Gold Souk. Planet if offering full Destination Services for FIT, Leisure Groups, Cruises, MICE and VIP Individuals: - Visa Assistance and Application - Airport Meet & Greet - Airport arrival and departure transfers - Reservation of accommodation at competitive rates (Hotels and Hotel Apartments) - City Tours and Sightseeing - Attractions such as water park, panoramic flights, helicopter flights, amusement parks - Safaris in the desert and in the mountains - Tailor made programs for groups and MICE - Multi-lingual staff - DTCM licensed tour guides - A user-friendly B2B Online Reservation System - Full service from arrival until departure Planet Travels & Tours LLC has own offices in Beirut/Lebanon, Istanbul/Turkey and Shanghai/China. Furthermore, the company has representative offices in Western Europe (German, France/Benelux) and in Latin America.
Useful Information: Bathroom facilities, Activities for older children, Activities for young children
Reviewed July 23, 2013

Our family of 5 had a 3 day stop over in Dubai and wanted to do something special, so we decided on a desert safari. Our hotel (Radisson) recommended Planet Tours as they had 'never received any complaints for this company'...

Let me start by stating that we had an overall very nice experience. Dune driving, dinner at the desert camp including water pipes, belly dancer, henna painting, sunset and camel ride and then back to the hotel. As others have written, two stops at a gaz station/souvenir shop was part of the tour, mainly to have air taken out/filled in the car wheels before and after the dune driving. No problem.

The main reason for only giving this trip 3 stars was our driver. He was altogether awfull! He didn't speak one word to us the whole day through - didn't greet us at arrival, couldn't answer any questions or give any information on the drive either. The worst, though, was when our son got car sick. We tried to get him to sit in the front seat, but the driver didn't react and just kept driving. Result: One sick boy vomiting in the car and absolutely no help from the driver in cleaning up, getting water or paper/towels, nothing....

If you want to take this trip, please go ahead, I'm sure you'll have a great day, just make sure to get a good, English speaking driver!!

Thank Babetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, Director of Sales at Planet Tours & Safaris, responded to this reviewResponded February 17, 2017

Dear Babetoo,

Thank you so much for taking the time to provide us with your feedback via TripAdvisor following your recent Safari trip with us.

As much as we celebrate the frequent recognition and the compliments, we are very keen to act even quicker to acknowledge constructive feedback.

It is comments and feedback such as yours that enable us to enact tangible improvements to the guest experience.

Thank you once again for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. 

Sincerely,
Mahmoud Rezk
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (306)
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"belly dancer"
in 22 reviews
"camel ride"
in 36 reviews
"dune bashing"
in 43 reviews
"desert safari"
in 48 reviews
"our tour guide"
in 13 reviews
"sand dunes"
in 14 reviews
"driver mr"
in 6 reviews
"sand boarding"
in 11 reviews
"arabic dress"
in 2 reviews
"roller coaster"
in 9 reviews
"quad biking"
in 8 reviews
"abu dhabi"
in 11 reviews
"great afternoon"
in 5 reviews
"great fun"
in 11 reviews
"excellent driver"
in 4 reviews
"off road"
in 4 reviews
"soft drinks"
in 6 reviews
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236 - 240 of 307 reviews

Reviewed July 6, 2013

This was brilliant one not to miss if you are vsiting Dubai. The ride on the sand dunes was like being on a roller coaster. Finished off by a bbq style meal and entertainment. We loved it

Thank susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, Director of Sales at Planet Tours & Safaris, responded to this reviewResponded February 15, 2017

Dear Susan,

Thank you for your positive feedback of your recent holiday towards Planet Tours.

I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It¹s our goal to retain our customers as a satisfied customer

Once again, thank you for sharing your review on the TripAdvisor, we certainly look forward to welcoming you back in the future.

Best regards
Mahmoud Rezk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Good amount of time riding the dunes - very exciting and felt safe at all times.
Spacious and air conditioned 4 wheel drive.
Opportunity for photo stops and bathroom/snack stop.
Short camel ride included.
Henna tattoo included although the lady only does flowers for girls or a scorpion for boys.
Souvenirs available at the camp - try to barter price or you might pay more than reasonable.
Dinner was good and had somewhat a variety.
Shisha included.
Male dancer at the begining pretty much spun around allnlit up.
Female dancer to conclude the evening was better but still not a top belly dancer.
Overall though, i had a GREAT afternoon. . It was something new for me

Thank stephanie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, Director of Sales at Planet Tours & Safaris, responded to this reviewResponded February 17, 2017

Dear Stephanie g,

I am very pleased to read your positive review from your recent Desert Safari trip with us.Thank you for taking the time to share your feedback and recommend our Company.

I am delighted to read that you have been overall impressed with the quality of our product and services and I am delighted that you had a great and memorable trip. Your gracious comments will certainly serve as an added inspiration to consistently maintain the high standards which you have experienced during your trip with us.

We do hope you will return to Dubai in the future and we look forward to the opportunity to welcoming you back in the nearest future.

Best regards
Mahmoud Rezk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Overall this is a great concept but the experience ranged from great to average to terrible!!!! At 275dirham (approx $75 aud) the price is reasonable, hotel pick up 3.30pm then a great 45 min drive to the desert first stop is an overpriced petrol station where you wait for the other cars to arrive. Next u head to the dunes for some fun, a photo stop included while the cars group. Next was the dune ride, not for the faint hearted or those who like myself suffer motion sickness ;) The dune ride lasted about 20-30 mins and was great. U then head to the camp for dinner sunset and a show. The sunset was ok as was the show, the dinner was also ok but nothing to write home about, the desert is not worth mentioning . We headed home at about 930pm with obligatory stop at another overpriced souvenir shop. The rest of the ride home ruined the whole experience for me. Our once friendly ish driver became somewhat irritable and drove like a maniac the whole way back to dubai even having a near miss with another car on the way, we couldn't wait to get out of the car! I'm glad we did this tour but i wonder if my experience could have been better with a different operator!

2  Thank nadaj26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, Director of Sales at Planet Tours & Safaris, responded to this reviewResponded February 17, 2017

Dear Nada, 

Thank you very much for sharing your recent experience. 

We have carefully reviewed all the information you have kindly provides us, and we deeply apologize for having come short of meeting some of your expectations. 

Rest assured that each comment is looked into with members of the concerned teams and adjusted where ever possible. 

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. 

We look forward to such in the not too distant future. 

Best Regards,
Mahmoud Rezk

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Reviewed June 19, 2013

Wow! What a great ride! The four wheel driving in the desert was amazing! Lots of adrenalin pumping. Our driver was incredible! The dinner was very special. Watching the sun set, sitting on pillows with delicious food and being entertained by amazing dancers. Lots of extras were included for free .... camel ride, henna paining, pipe smoking, etc. Great facilities and excellent staff.

2  Thank CathyMSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, Director of Sales at Planet Tours & Safaris, responded to this reviewResponded February 17, 2017

Dear CathyMSydney, 

I am glad to know you had enjoyed your Desert Safari trip with us and thank you for your wonderful comments. 

I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It¹s our goal to retain our customers as a satisfied customer.

We look forward to welcoming you back in the near future.

Sincerely,
Mahmoud Rezk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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