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“Enjoyable experience” 4 of 5 bubbles
Review of Hilton Dubai The Walk

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Hilton Dubai The Walk
Ranked #101 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Enjoyable experience”
4 of 5 bubbles Reviewed December 9, 2013 via mobile

I have stayed at this hotel a number of times, I have to say that each and every visit is met with friendly and courtesy staff. The overall experience is great, solid location in the middle of JBR walk. The only area that I would see could a be a bit better is the quality of food, but outside of that can't find anything that I don't like.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TrevorBurchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 12, 2013
Dear Guest,

First of all, we thank you for your continuous patronage to the Hilton Dubai Jumeirah Residences and taking the time to share you experience with us. We are so pleased to hear that you had an enjoyable stay with us and that we were able to meet your expectations in each and every occasion you had stayed in our property. I have taken the liberty and have shared your kind words with my entire team. Rest assured that your comment about the food quality has been taken seriously by the management. Once again, thank you and it will be our pleasure to welcome you back to our property in the near future.

Best regards from Dubai,

Alexander Musch
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,488 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (516)
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Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

Great hotel. Wonderful staff.
Only one problem - ridiculously expensive internet that had terrible signal strength.
Paying nearly £2000 for 6 nights should really permit free wifi.
Housekeeping fantastic. Food at beach bar not amazing.
Make sure you get to the beach early for the best sunbeds, closer to the sea to get a breeze.

Room Tip: We had a 2 bedroom apartment... Higher floor the better as there is building work going on in that a...
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  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Hoggy1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 15, 2013
Dear Guest,

It gives us a great pleasure to learn that you had an excellent stay with us.

Our team and I are truly focused on wanting to create the best experience possible for our guests and so really appreciate it when someone takes the time to give us the benefit of their thoughts and feedback as this enables us to know if we are maintaining our standards or not, and thus, helps us to improve. So we are happy that you found most of our service and facilities to your satisfaction. I want to assure you that your comments with regards to the value and quality of Internet connection in the hotel have been taken into serious consideration and constructively by the management.

Once again, thank you and we all look forward to welcoming you back to the Hilton Dubai Jumeirah Residences.

Yours sincerely,

Alexander Musch
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 7, 2013

We spent week 47 in Jumeirah Residence "studio" including 2 bedrooms, living room, 2 bathrooms, a citchen, and partly view towards the see and the Palm. Location is wonderful; short walk to Hilton Resort's pool area and private beach, the Walk with many restaurants, cafes and shops.
View from the 35th floor's "happy hour" bar at sunset is wonderful.
Housekeeping did excellent job. Breakfast buffet was quite good. Elevators are busy at certain times.
Marina Mall is within 10 min distance, Carrefour grocery store is near this mall. At Marina we found two restaurants with excellent food, Lebanese "Burj Al Haman" and Indian "Zafran".
Within 15 min walk there was nearest Metro station Jumeirah Lakes Towers. Metro is very easy way to travel to Emirates Mall, Dubai Mall and Dubai creek area (besides taxis and hotel's shuttle).

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Anders302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 8, 2013
Dear Guest,

Thank you for taking the time and effort for posting a review following your recent stay at the Hilton Dubai Jumeirah Residences.

We are very pleased to read that you found our newly opened outlet PURE Sky Lounge bar and restaurant to your satisfaction and I certainly agree with you that the stunning view over Palm Jumeirah and the Arabic Gulf from 35th Floor were really amazing especially at sunset. Our hotel offers an ideal location to discover all that Dubai has to offer so we are also glad to see that we are able to meet your full expectations as well as the service provided to you by our Housekeeping team and have already shared your motivating comments to all of them.

Once again, thank you so much for your constructive feedback and we all look forward to welcoming you back to the Hilton Dubai Jumeirah Residences, in the nearest future.

Best regards from Dubai,

Alexander Musch
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

First thing, be aware this is the Dubai Jumeirah Residences not the main hotel. Hilton use the residential block behind the main hotel for extra rooms. That said the building is linked by an above street walkway once you're in so it's easy to get to the main building and use its facilities. Our Emerates driver assumed we were in the main hotel so dropped us there and we were then disappointed to have to walk across the street to our reception which did not compare favorably.
Once inside however all if fine. The staff are superb, our room did have a bit of a sea view (but not much) but was spacious and the bed enormous and so comfy I wanted to take it with me.
We were there during Eid and it was rammed. Dubai is built along the shoreline and the road is VERY BUSY and it takes an age to get anywhere. The hotel location is in the center of many restaurants so local eating is fine but be aware it's a way to the Dubai Mall and the Burj Khalifa for example.
The private beach is good but very crowded and we were unable to get food on the beach bar on one occasion. The water is clean and the warmest I have ever felt. There is also a free ice and water service to look out for from the beach butler.
In house dining at the BiCE "Bee Cheh" is Italian and very expensive £250 for 2 including drinks and wine but was very nice.
Look out the police driving a fully blues and twos Lamborgini (nothing to do with the hotel, just thought you might like to know.
The rooftop cocktail bar is good for pre-dinner drinks or a late night snifter and is one of the few places outdoors you can drink alcohol in Dubai.

Room Tip: Ask for a sea view if you're in the Residence as the street view would be very boring.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BathfanOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 7, 2013
Dear Guest,

First of all, we truly appreciate your effort for taking the time to post a review and for choosing Hilton Dubai Jumeirah Residences for your recent stay.

It is with great pleasure to read your commendation about our superb team members and we are happy to note that you found the hotel facilities as well as our location to your satisfaction.

Once again, thank you and we all look forward to welcoming you back to the Hilton Dubai Jumeirah Residences in the near future and hopefully you can visit also our delectable restaurants and bar such as Crave, Hartisan and our winebar called The Grape Escape.

Best regards from Dubai.

Your Hilton Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 29, 2013

Great way to celebrate our wedding....loved the upgrade and everything was superb. The apartment was well furnished and featured a spectacular view of the Palm...thumbs up for housekeeping as well for taking care of our messy room....:)our hotel of choice when in marina....michele and family

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mickey892013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 7, 2013
Dear Guest,

First of all, congratulations on your wedding anniversary and thank for your choosing our hotel to celebrate this special occasion. We are delighted to note that you found our overall service and facilities to your satisfaction, as this what we always strive to achieve at all times and have already shared your motivating comments with the entire team. It will be a real pleasure for us to host you in our hotel again.

Best regards from Dubai.

Your Hilton Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederiksberg, Denmark
Level Contributor
114 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed November 29, 2013

We (A family of 4) spent 2 night at this hotel passing through Dubai. (For longer trips we normally stay at the One&Only)
We had a suite with 'ocean' view with a kitchen. The room is fine but a bit borring.
The hotel is facing the street where everybody is passing then going out so it is quite noicy,
The breakfast was quite borring and reminded me of a 3 star hotel buffet.
You have to pass through the Hilton Beach Resort hotel to get to the beach, The beach is very good.
Will I come back? No.. I would prefer to stay at the Hilton Beach resort and NOT the residence.

BUT If I had to work in Dubai for a few weeks the Hilton Residence would have been just perfect

Elevators!! There is not enough elevators in the hotel. You have to wait a very long time before getting one. And even longer to get one that is nor stuffed with people ;o(

Room Tip: Get a room on the top floor where there is less noice from the street
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank loa380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 1, 2013
Dear Guest,

Thank you for taking the time and for caring enough to bring this matter to my attention.

It is with regret to learn of your dissatisfaction and I sincerely apologize that we were unable to fully meet your expectations on this occasion. We always appreciate comments from our valued customers as this will enable us to improve more to meet our guests’ needs.

Our management team is working on improving the areas highlighted in your helpful feedback and we do hope that you re-consider your decision and will visit us again to prove to you that the necessary actions for improvement have been taken.

Hospitable regards,

Alexander Musch
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broxburn, Scotland, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed November 28, 2013

Recently spent 3 nights at the hilton residence as part of our honeymoon to break up the travelling back and forward to Australia. Found the hotel very nice & in a great location. It sits on the walk which is full of restaurants and shops, minutes from the (private beach) and marina. The staff were all extremely welcoming and helpful. The room was very clean and spacious & the housekeeping staff spoiled us with fancy rose petals etc on the bed, fruit baskets, chocolate cake, sparkling drink... Would highly recommend this hotel to anyone.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Billy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander M, Director of Operations at Hilton Dubai The Walk, responded to this review, December 7, 2013
Dear Guest,

Thank you so much for sharing your experience with us and for choosing our hotel. We at Hilton, it is important for us to satisfy the individual requirements for each and every visitor so we are grateful that you have acknowledged our efforts to go above and beyond of our duties to make your stay pleasurable. Thank you once again and we look forward to your return.

Best regards from Dubai.

Your Hilton Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai The Walk

Property: Hilton Dubai The Walk
Address: The Walk; Al Sufouh Street, 53 | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 544 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Dubai The Walk 4*
Number of rooms: 362
Official Description (provided by the hotel):
Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah Resort, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Nearby attractions include two of Dubai's premier golf courses and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area, the Marina Mall and Ibn Battuta Mall. Complimentary WiFi is available in public areas. ... more   less 
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