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“Very nice hotel!!”

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Hilton Dubai The Walk
Ranked #110 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed April 22, 2013

Its a perfect location for the beach/Dubai Marina, 30 min taxi to the dubai mall/ burj khalifa. Its on the walk so all food & drink is on your door step. Also close to the metro line which is alot cheaper than taking a taxi. Very helpful staff.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Ranjit J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,056 - 2,062 of 2,774 reviews

Reviewed April 19, 2013

returned today after a 5 night stay here with my daughter. It was my birthday last Monday and my daughter asked if maybe we could have an upgrade, which they did do for us, we got a lovely room with a sea view, it was really nice and I was very grateful. The staff were very friendly and helpful. The food was great, we had breakfast and evening meal and always lots to choose from. Had seen reviews about the lifts, we were on the 17th floor and never had any problem with them. Would definitely recommend anyone going here. The location is also perfect, on the walk.

  • Stayed: April 2013, traveled with family
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2  Thank lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverKesseler, Director of Operations at Hilton Dubai The Walk, responded to this reviewResponded April 24, 2013

Dear Guest,

First of all, we thank you for posting a review and for sharing your experience on your recent stay with us.

We are delighted to learn that you have overall enjoyed your stay with us and have already shared your motivating and inspiring comments with the entire team to continue satisfying to our valued guests.

Once again, thank you and we all look forward to the opportunity of welcoming you and your family back to the Hilton Dubai The Walk in the near future.

Yours sincerely,

Oliver Kesseler
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

This review is mainly about the booking of my room but I do feel this is a reflection of the hotel itself-
I was appalled that although I had already pre-paid for the room, IN FULL, they had over-booked and did not have the Deluxe suite I had paid for.
They tried to offer me a 'basic' room for one night and then move me to a deluxe room on the second- I was only there for 2 nights so this was unacceptable.

I persisted with the fact that I had already pre-paid for the room for both nights and unless they were going to reimburse me the difference to stay in a basic room, I was not satisfied with their offer and to make an alternative suggestion.

I also pointed out that I was in Dubai exclusively for a charity event (I was doing a charity skydive the next day) and that a lot of people had sponsored me a signifcant sum of money to do the skydive. I had also booked this hotel because it was within walking distance of SkydiveDubai.

They then called upon the manager who gave the same response as the check-in staff. When I explained the reason I was staying at the hotel, she then suggested they move me to a loft apartment which I was happy with but it was not a good start to the weekend!

I am still concerned about booking with Booking.com again if hotels do not accept this kind of booking as a certainty to your preferred room option.

As nice as the loft apartment was, I am afraid I would not stay at the Hilton again because of this incident.

  • Stayed: April 2013, traveled with friends
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1  Thank PeachesShire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013

Having stayed in several 5 star hotels around the world through work and privately I can say this was a true lily exceptional experience. Even when we had an issue the staff were exceptional at resolving it but quickly and with curtesy. Not that we had many issues. We had one on arrival but It was not the hotels fault it was the agency we used.

Staff from the reception , room service ,cleaning staff ,pool side were always happy to help. The hotel was very clean. It's also located on the walk its a beautiful cobbled streets with cafes, shops and restaurants very pleasant walk to the main part of the Hilton. Traffic does pass through the walk but it's not fast and no problem at all. The kids loved seeing all the sports cars go by very slowly. The residence has its own pool and restaurant but you can use additional facilities at the Hilton. We preferred being at the residence as it was a lot quieter. Pool staff at the residence were excellent you didn't have to ask for help they just came over to help. Thanks everyone you made our holiday extra special and are booking our next visit back.

Room Tip: We stayed in the sea view apartment absolutely beautiful. Kids loved it and so did my husband and I...
  • Stayed: March 2013, traveled with family
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3  Thank maria1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverKesseler, Director of Operations at Hilton Dubai The Walk, responded to this reviewResponded April 24, 2013

Dear Guest,

Thank you for sharing with us your review following your recent stay with us.

We are very pleased with your overall commendation towards our team members and that you find our overall service and facilities to an exceptional holiday experience.

At Hilton Worldwide, we strive to deliver outstanding products, services, and experiences around the world.

We thank you once again and It would be our pleasure to welcoming you back to the Hilton Dubai The Walk in the near future.


Yours sincerely,

Oliver Kesseler
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

This is the second time we had stayed at the Residences, this time as a family of three. We had booked a two bedroom suite but on arrival were presented with the most fantastic 3/4 bedroom suite (Suite 3304) with, in my opinion, a much more interesting view over the Marina. It was the most fantastic and spacious hotel accommodation we have had with flat screen TV's a-go-go, sound system, living and dining rooms, twin balconies and fully equipped kitchen.

The Hotel & Staff went that extra mile on my wife's birthday and decked-out the living-room in what I can only describe as a "floral cornucopia" - First Class!!...as was our room attendant "Prakash" who deserves high praise indeed.

We would continue to highly recommend this "satellite" accommodation - It's a very welcome addition to its interconnecting beach-front sister - the Hilton.

Room Tip: The Marina views, I feel, are far more interesting.
  • Stayed: April 2013, traveled with family
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1  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

I had a very difficult time finding the place, no signage from the main road and my Garmin doesn't show the property at all. HOWEVER, once we got there, service was spot on. The breakfast was fantastic, my apartment had all the ammenities that I needed, and the staff were extremely attentive. The beach across the street is very western, and it was hard to believe that we were in the Middle East. I would definitely go back, now that I know how to find the place.

  • Stayed: March 2013, traveled as a couple
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1  Thank expatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

We spent four nights at the Hilton residence. From the time you enter the hotel you made to feel special. Staff all around we're excellent, always helpful and friendly. Rooms were amazing, beautifully furnished had everything you could've wished for , fully fitted kitchen with appliances and a washing machine / tumble dryer, ideal for families. Staff at breakfast were superb, breakfast was very good. And of very good quality. Location was excellent, on the JBR close to all the restaurants, taxis are always available . Full use of main hotel across the road which you can access from the residence with full beach access. Beach towels and beds provided, We had a fab time .. Highly recommended . Loved Dubai ! Can't wait to go back

Room Tip: Higher floors on the east side and a corner suite sea facing
  • Stayed: April 2013, traveled with family
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3  Thank clojoburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai The Walk

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #110 of 554 Hotels in Dubai
Price Range: $134 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Dubai The Walk 4*
Number of rooms: 362
Official Description (provided by the hotel):
Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah Resort, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Nearby attractions include two of Dubai's premier golf courses and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area, the Marina Mall and Ibn Battuta Mall. Complimentary WiFi is available in public areas. ... more   less 
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