I have been to dubai before and I have been for the desert safari experience and let me know you it was AMAZING. Second time I went I was with family and wanted them to have the same experience I did, but unfortunately it was with this company and it SUCKED!!
We were definately looking forward to the dersert safari. I had already paid the driver whilst going on anothe experience for the desert safari and the hire of 2 quad bike. I called your company to let them know that I had already paid for the quad bikes hire and I was told that this information will be given to the people on the day of the desert safari.
But when my family got to the actual desert camp I was told that I would have to paid for the quad bikes again. I told the driver who drove us through the desert, that we had already paid for the bike and he said he would call you to ask. After 5 minutes, he drove off in the car and did not even call you. After speaking to 3 different drivers one of them said it was fine as he knew about the payment already being made. As a company it should be your responsibilty to make sure that the drivers know about the payment, I should not have to worry about this matter as I have paid for a service, which I am suppose to be enjoying.
Secondly, this driver did not tell us that there were certain tables which were for your company only, half way through the entertainment many of us were asked to go find somewhere else to sit as another company has reserved these tables. It is up to your company and drivers to make sure that this information is already given to the guests. We should not have to be told to move and find somewhere else to sit and as there were no more seats left many people had to stand which is ridiculous as we had paid for a package.
Finally as we were eating and watching the entertainment we could see the many of the people who we came with were leaving but my family had not even been notified. As i went to told the driver i was told it was time to leave, even though we had not finished eating and the entertainment had not even finished. If I had not seen the driver leaving would your company have just left us in the camp? Is this the service we paid for?
I tried to complain but was ignored... there are so many amazing safari experiences DO NOT USE THIS ONE!!!
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