We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous service !!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Rixos The Palm Dubai
Ranked #34 of 545 Hotels in Dubai
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous service !!”
Reviewed January 14, 2014

I was not wrong to recommend this hotel to my friends. They are very happy to be there. Everything was perfect especially I would like to tribute of L'olivo restaurant. Really nice italian cuisine and nice service by Humoyun

Room Tip: Corner suites are preferable
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, January 17, 2014
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking time to share your valuable feedback with us.

Thank you for recommending us to your friends.
We are delighted that you consider everything as perfect and especially enjoyed your dinner at L’Olivo, relishing our authentic Italian cuisine in combination with the stunning view of Dubai Marina as well as being pampered by our caring associates.

We are looking forward to welcoming you back soon again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,716 reviews from our community

Traveler rating
    2,067
    426
    139
    52
    32
See reviews for
1,037
911
77
115
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Beijing, China
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 30, 2013

If you're coming to Dubai to sightsee, then perhaps Rixos isn't the best option given that it is at the edge of the East Crescent and the car ride to get off the Palm is quite lengthy, especially in the mornings when streets are congested. However, if you're coming to Dubai to enjoy its beaches, great weather (December is a great time to enjoy the warmth of the sun without being burnt to a crisp), and great service, then this is the hotel for you. The mood is always really chill with the music, there are so many places to sunbathe, and the breakfast is amazing. The view from the hotel is also astonishing.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HenrikL15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, January 3, 2014
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

This is the hotel for you – if you wish to enjoy a gorgeous beach, lovely weather and great service. A perfect description of Rixos The Palm Dubai.
We are glad you enjoyed our amazing breakfast, relaxed sunbathing at our delighting beach and pool area and were enchanted by the stunning view.

We are looking forward to welcoming you soon again for some more relaxation.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 29, 2013 via mobile

We stayed at the rixos during Christmas and I can officially say that I have never received such terrible service ever. Firstly, hardly anyone working there could speak english. I ordered a chicken schnitzel from the room service menu and instead they brought me a salad. Secondly, no one served with a smile. You can literally get put off by going to the spa because of this one lady who didn't even know what type of massages they offered or whether or not there is a jacuzzi. She looked really grumpy and looked like she hated her job. Thirdly, we had booked the hotel and in our package we had club benefits. We didn't know what club benefits were so when we were checking in and we asked a guy at the counter named kerem. He said that he doesn't know what it was and said that he would call us later on to tell us what it was. He never called us. On the last night staying at the hotel, we received an email saying that we had a Christmas afternoon tea included with our club benefits. So on the last day of staying at the hotel toward a night time we found out what club benefits were. Next thing I would like to address is the buffet breakfast. On the first day, the buffet breakfast was really good because we had things like beef mince. The second day was even better because they had mash. After that the food just became terrible. The mince was replaces with grilled tomatoes with salami. They had removed all the crepes and pancakes. The hotel did look good at first but then I realized it was made terribly. The hotel didn't have a heating system. They only had a cooler.

I suggest people to stay at the rixos the palm if they want to experience crap service. You would rather spend your money staying at a more decent hotel like the Kempinski where the staff can actually speak english.

Stayed December 2013, traveled with family
Helpful?
2 Thank Sohail D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, January 3, 2014
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your feedback with us.

We are saddened to read that you did not enjoy your stay with us.
Kindly be assured that we are taking all your comments into sincere consideration. All mentioned matters are followed up with the respective teams.
For any discomfort you faced during your stay with us we wish to sincerely apologize.

We do hope to have the chance to welcome you back in future and set right the disappointment.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

My family and I stayed in the Rixos Hotel for 5 nights during the Christmas holiday and it was absolutely amazing. All the staff very helpful and friendly. You couldn't ask for more choice at Breakfast and everything was very fresh. Tried all three restaurants inside the hotel, "A la Turca", "Olivo" and "Salt" and all three were excellent. Used spa facilities which were also great.
Thank you to Bircan, manager of "A la Turca" who was extremely welcoming and a great host and Francesco the Italian chef at Olivo for the unbelievable food. Will definitely be back next year!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikoletta478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 29, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

‘Rixos – perfect Hotel for a Christmas holiday’ – what a lovely titel.
We are glad you had an absolutely amazing time with us enjoying our Spa and our restaurants.
Your gentile words for our associates will be an additional motivation.

We are looking forward to welcoming you back again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
Reviewed December 20, 2013

looking for an hotel in Dubai for a stay with my mom I booked the Rixos by coincidence, as the saying says, the first feeling is the best… exactly this hotel is just amazing.. I booked for 5 nights at the beginning and at the end we prolongate our stay to 10 days because the hotel is fantastic. The entire staff is very special and fabulous. Special thanks to mr. Kerem and mr. Ahmet at the reception for their nice welcoming and ms. Seval from the guest relations for her professionalism.
and to finalize some words about the hotel, the hotel is very clean and the design is great, from an architect view. we enjoyed our stay and will for sure recommend to our friends :)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZehraE_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 29, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

We are delighted you had a just amazing stay with us and consider Rixos The Palm Dubai as a great hotel with fantastic design and fabulous associates.
Thank you for recommending us to all your friends and family.

We are looking forward to welcoming you back again to our amazing place.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 19, 2013

I am the Office Manager for Expressions of Dance & Drama and we had our Christmas Party at The Rixos The Palm Dubai this year! The atmosphere and setting is absolutely awesome, and the service was no less than would be expected from a high class hotel! I would definitely recommend this hotel if you are looking for one of the best hotels for business or leisure in Dubai!

Stayed December 2013, traveled on business
Helpful?
2 Thank esquirelady2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 29, 2013
Dear Tripadvisor Member,

First we would like to thank you for choosing Rixos The Palm Dubai for your Christmas party and taking the time to share your valuable feedback with us.

We are joyful you liked our special atmosphere and our unique setting.
Thank you for considering our service as absolutely high class.
We are happy you had an awesome Christmas party at Rixos The Palm Dubai.

We are looking forward to welcoming you soon again for another stunning getaway.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

I booked Rixos based on a friend's suggestion. It was an anniversary surprise for my wife, hence was bit tensed. But all vanished the moment we entered the hotel. The service was by far the best i have experienced in UAE. The entire staff was very welcoming and did their best to accommodate our requests. Special thanks to Haitham and Hannah! Thank you very much; you made it very special for us!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krishna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 29, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

‘By far the best service you ever experienced in the UAE’ – a statement which could not make us more happy.
We are joyful your anniversary surprise for your wife was a success. We are delighted you had a memorable stay at Rixos The Palm Dubai. Thank you for choosing us for such a special occasion.

We are looking forward to welcoming you back – do not wait for the next anniversary to surprise your wife.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
1.8 mi away
Sofitel Dubai The Palm Resort & Spa
1.0 mi away
Waldorf Astoria Dubai Palm Jumeirah
0.6 mi away
Anantara The Palm Dubai Resort
Show Prices
Show Prices
Show Prices
1.1 mi away
Fairmont The Palm, Dubai
2.4 mi away
Jumeirah Zabeel Saray
Jumeirah Zabeel Saray
#49 of 545 in Dubai
5,010 reviews
12.4 mi away
JA Palm Tree Court
JA Palm Tree Court
#22 of 545 in Dubai
2,746 reviews
Show Prices
Show Prices
Show Prices

Been to Rixos The Palm Dubai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rixos The Palm Dubai

Property: Rixos The Palm Dubai
Address: East Crescent Plot C-40 | The Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 545 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 230
Official Description (provided by the hotel):
Located on an unrivalled spot on Palm Jumeirah's Eastern Crescent, the resort boasts 230 guest rooms and suites, each commanding unparalleled views of the Arabian Gulf and Dubai's panoramic skyline. Its collection of nine restaurants and bars, including the world-renowned Eden Beach Club, provide a dynamic dining and night-life experience while Rixos Royal Spa provides a haven of serenity and relaxation. Characterised by modern interiors and renowned for its superb hospitality, the resort is a popular destination for families, couples and groups alike, offering a comprehensive programme of daily activities for guests as well as unique selection of venues for meetings and events. The resort is 45 minutes away from the Dubai International Airport and can be accessed both via the road, by boat and by helicopter at the resort's private jetty and helipad. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotwire, Ctrip TA, Priceline, Expedia, Hotels.com, Booking.com, Travelocity, TripOnline SA, Cancelon, Cheap Tickets, Evoline ltd, HotelQuickly and HRS so you can book your Rixos The Palm Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing