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“thanks to rixos staff” 5 of 5 bubbles
Review of Rixos The Palm Dubai

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Rixos The Palm Dubai
Ranked #36 of 545 Hotels in Dubai
Beirut, Lebanon
1 review
“thanks to rixos staff”
5 of 5 bubbles Reviewed June 24, 2013

The hotel is really great! the location is amazing and the facilities are awesome! and the room is really nice. the biggest highlight would be the staff.. they were very friendly, helpful and super sweet. especially Hanan and guest relation team. i really cannot thank them enough for they have been great beyond words. see you after ramadan.

Room Tip: second bld is nice view
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank feras s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 22, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Dubai, UAE
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Rixos was spotless. The beach was good (a little bit of Palm's seaweed here and there but good)
The rooms are spacious and very well decorated. The layout of the beach and amenities is top notch. The retaurants were very good.
The room has some smart features for lighting.
Overall great experience.
Downside - Nothing really mentionable. But in weekends, there are lots of DAY VISITORS, basically people whop pay to swim and use the facilities. A BIG SHAME, as the place turn into a GUYS HANGOUT instead of being the secluded resort also this removes the EXCLUSIVITY from it. So you pay 500 Dollars for a room and when you are swimming you are next to 20 guys who are paying 50 Dollars to swim ....

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rami-El-Hussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 22, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed June 24, 2013

We had a great weekend. It was our anniversary and we were taken care of from the door, to the nice surprise in the room. The beach is glamourous. The food is good , specially the sushi bar biber. We will definitely go again. Great service.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 22, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, UK
1 review
4 of 5 bubbles Reviewed June 23, 2013

I spent 5 nights at the Rixos Hotel in Mid June travelling as 2 females in their 20's for a short holiday. The service we received was excellent and the grounds / pool area and restaurant were well maintained. We had the half board option and were very impressed with the breakfast and evening meal options, we tried both Salt (seafood) restaurant and the new Italian which were both lovely.
Improvements were being undertaken near the fitness suite / health spa but this was not disruptive to our stay. Hotel was reasonably quiet during our stay and therefore not all amenities were available.
Positive - Great service, nice quiet location (albeit 15min taxi off the palm to mainland), large rooms, good choice of restaurants, well equipped gym, fresh fruit served around the pool and Italian restaurant is fantastic with great views and live music. Room service choice excellent.
Improvements - White XS was closed so evening bar options were limited. Vitamin bar was not open, no fitness classes advertised. Only 1 pool appeared to be open. Water taxi was fully booked on day we wanted to use it which was disapointing - maybe this should be more frequent? No drinks / food offers to entice visitors in or to encourage residents to stay at hotel as opposed to heading elsewhere.
Would recommend and visit again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KateVictoriaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 22, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

One of the best hotels in my life! I was sleep in Suit Jr! And is more big to my home! Was really crazy because all shampoos foams etc and toilet equipment are from Versace crazy!!!!

100%%% recommendable

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnJacobsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agadir, Morocco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2013

Staff is so professional. Beach and pool are very comfortable. İt is the first time of rixos of dubai. İ must say that it is a perfect perfect excellent... İt takes some time to reach the city centre. But the city centre is busy & crowded. Thereby, location of the hotel is suitable to relax. İt is like a heaven. We moroccan and we turkish hotel. We are able to eat baklava and simit and menemen and kebap.. All of them are very delicious. Hotel staff makes our life in here very easy ... As honestly, we are really satisfied ... Moreover, honeymoon cake was perfert. Hotel suprised us with two time celebration and upgrading our room to a suit without any charge. Thanks to the managements of the hotel.

Room Tip: higher floors have good view
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hilal s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed June 15, 2013

I booked a two night stay at the rixos on the palm to spend some quality time with my wife.

The good
The check in time was about 5 minutes and they offered us fresh lemonade while we waited which was nice. Our first impression of the room was that it was nice; it had a large bed and a nice balcony that overlooked the water. The reception staff were friendly and welcoming.

The bad
One of my wife's pillow was stained with what appeared to be blood and one of my pillows had holes in it (probably from being washed multiple times). We didn't sleep well that night.
To get to the pool/beach, you have to walk through the lobby and the lobby lounge, down the flight of stairs past a restaurant which makes for an uncomfortable experience as you walk past people dining and drinking coffee in your bathing suit.
The pool was nice, but, it's not for couples or families. It was full of guys and girls looking to pick up.
Ask for a lot of towels before as you enter the beach because there's no where else your going to get some.
The food quality was bad. We ordered burgers by the pool and the bread was stale. The service was slow and I had to chase down the server to get our bill finally getting it after 20 minutes after I threatened I would leave without paying.
We also ordered room service in the morning. The said it was take between 25 and 30 minutes...they arrived at 50. The American breakfast was not good at all with watery eggs, old fruits and overlooked beef bacon.
They have a sign that directs you to a self park. A wanted to park my own car because the valet had so many cars from all the kids wanting to spend the day there. I was told I can't park my own car and that I have to use the valet.
The rooms dry bar had a pack of condoms and cigarettes available. I felt that wasn't classy for a 5 star hotel in Dubai to provide condoms and cigarettes in the dry bar. I stay in a lot of hotels over the year, and that's the first time I see that.
My wife hated the hair dryer, so ladies bring your own.


Now, we decided to check out early even though we paid for 2 nights. At check out the girl didn't ask why we're leaving early, if we enjoyed our stay, or if we would come back. She simply processed our check out and thanked us for coming.

Overall, we wouldn't go back.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Tarek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

Thank you very much for taking your time to share your experience with us.

We are sorry to hear that some aspects were not up to your expectations. Please be assured that your comments have been shared with related departments, for necessary actions to be taken.

As Rixos The Palm Dubai, we continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us monitor our day-to-day operations and improve where necessary.

Once again, we would like to thank you for sharing your comments with us.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos The Palm Dubai

Property: Rixos The Palm Dubai
Address: East Crescent Plot C-40 | The Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 545 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 230
Official Description (provided by the hotel):
Located on an unrivalled spot on Palm Jumeirah's Eastern Crescent, the resort boasts 230 guest rooms and suites, each commanding unparalleled views of the Arabian Gulf and Dubai's panoramic skyline. Its collection of nine restaurants and bars, including the world-renowned Eden Beach Club, provide a dynamic dining and night-life experience while Rixos Royal Spa provides a haven of serenity and relaxation. Characterised by modern interiors and renowned for its superb hospitality, the resort is a popular destination for families, couples and groups alike, offering a comprehensive programme of daily activities for guests as well as unique selection of venues for meetings and events. The resort is 45 minutes away from the Dubai International Airport and can be accessed both via the road, by boat and by helicopter at the resort's private jetty and helipad. ... more   less 
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