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“Fantastic hotel great staff”

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Rixos The Palm Dubai
Ranked #36 of 540 Hotels in Dubai
Luton, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Fantastic hotel great staff”
5 of 5 bubbles Reviewed June 2, 2013

we stayed here for 1 week 16th may 2013 and From the moment we stepped into the lobby of hotel rixos we knew we had chosen the right hotel,staff we very welcoming and so friendly,we did have to wait 5hrs for our room, but when we did get it we were upgraded at no extra cost, the room was lovely very big with great views of city of Dubai, the staff are so helpful nothing is too much to ask for,special thanks to kevin who helped with our booking at BURJ AL ARRAB and also aladin at the pool bar, the hotel is kept in first class order, the grounds are kept in lovely condition the rixos has a long white sandy beach with lots of sun beds so you can soak up the Dubai sun shine, the resturants
are very well run and there is so much to chose from all food is good.the hotel is at the far end of the palm so you have to taxi every where, if you book DUBAI taxi its about half the price of the hotels lexus taxis, a must when in dubai is the fountain show at the dubai mall its fantastic, all in all we had a great stay at the Rixos and would reccomend this hotel hope this helps

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,547 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
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Kuwait City, Kuwait
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

Unfortunately, the best was not saved for last. Rixos The Palm Dubai is situated at the end of the Eastward crescent just up the coast from the Burj Al Arab hotel. The beach and pool area were very well manicured although a bit crowded with chairs and cabana beds. The rooms were clean and modern in decor.

My only gripe was the weekend entertainment that played nonstop until 3am each night. As our room overlooked the pool/sea we were affected by the music which was hardly muted. After calling the guest relations, the hotel was happy to move us to another room which was bigger than the previous but seemed to be filthy. The walls looked soiled and the finishing appeared to be of a room used for extended stay guests or employees.

A few bright spots were some of the dishes served in the main restaurant. The fare consists of mostly Turkish variety. Try the dinner and order a la carte.

All in all the hotels service is very accommodating but the facilities could be attended to more especially considering the nightly rates they charge.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

Thank you very much for taking your time to share your experience with us.

We are sorry to hear that some aspects were not up to your expectations. Please be assured that your comments have been shared with related departments, for necessary actions to be taken.

As Rixos The Palm Dubai, we continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us monitor our day-to-day operations and improve where necessary.

Once again, we would like to thank you for sharing your comments with us.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

I had the chance to stay @ the Rixos last week to celebrate my birthday with my wife.
At the check in, the staff was more than helpful and Mr Amir who knew about my birthday gave us an upgrade to the King Suite
The room is amazing with a great view on the palm and burj al Arab.
We had dinner at l'olivio and the food was good.
We also had shisha at the Nargile with a relaxing ambiance.

I would surely recommend everyone to stay there and though I live next to the hotel, I will be coming every week end to enjoy their pool

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ziacho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chemnitz, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

My husband and I stayed at the palm for a long weekend and had a great and relaxing time. The rooms are very spacious and luxurious with excellent views of dubai and the Palm. The beach is pristine and the pool area is also very nice. The staff was very friendly and helpful. I especially liked the seafood restaurant roccha with a great selection of various fish and seafood dishes. It seems like a good hotel for families too. I can recommand this hotel!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Normana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
1 review
5 of 5 bubbles Reviewed May 20, 2013

we spend a long weekend at rixos dubai and it was amazing. this hotel has the best beach area, it is surrounded by the finest white sand...wonderful! the food is turkish international and has a great variety of different dishes, everyday something new. the rooms are spacious, modern, and clean. we had a great view of dubai skyline and the blue ocean. what can I say, all staff members were very friendly: the waiters in the restaurants, room service, housekeeping... everybody! I recommend this hotel if you want to spend relaxing and luxurious holidays in dubai. enjoy!we spend a long weekend at rixos dubai and it was amazing. this hotel has the best beach area, it is surrounded by the finest white sand...wonderful! the food is turkish international and has a great variety of different dishes, everyday something new. the rooms are spacious, modern, and clean. we had a great view of dubai skyline and the blue ocean. what can I say, all staff members were very friendly: the waiters in the restaurants, room service, housekeeping... everybody! I recommand this hotel if you want to spend relaxing and luxurious hollidays in dubai. enjoy!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 19, 2013

Spent two nights here while visiting Dubai. On my tour of the Gulf Countries, this was the best hotel yet. The grounds are beautiful, gym is amazing, and outdoor pool huge wanted to express my appreciation for the superior service I received during my stay at Rixos The Palm Hotel. In particular, "Yacine "ranjan" and "jullia" were very helpful and deserve a great deal of praise for their excellent customer service.

I will definitely be staying with the rixos Hotel again.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diana r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
russia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 14, 2013

we just arrived from Dubai, were there for a short May vacation - as a couple. we chose this hotel and were not mistaken. in spite of the great popularity of this hotel, it was not as crowded as I was afraid to meet. upon early arrival we were checked in immediately. the room was clean and well equipped with large bathroom and big bed. towels were changed twice a day. we had breakfast and dinner in the main restaurant - there was an excellent variation of food, so we didn't even want to go out for dinner. and the beautiful beach ! - each morning we were alone on the beach. We recommend this hotel for families - you can take a good rest here !

Room Tip: if you like activity you can chose sea/pool view room. but if you want to rest - better to chose sou...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TatiaBIZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos The Palm Dubai

Property: Rixos The Palm Dubai
Address: East Crescent Plot C-40 | The Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 540 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 230
Official Description (provided by the hotel):
Located on an unrivalled spot on Palm Jumeirah's Eastern Crescent, the resort boasts 230 guest rooms and suites, each commanding unparalleled views of the Arabian Gulf and Dubai's panoramic skyline. Its collection of nine restaurants and bars, including the world-renowned Eden Beach Club, provide a dynamic dining and night-life experience while Rixos Royal Spa provides a haven of serenity and relaxation. Characterised by modern interiors and renowned for its superb hospitality, the resort is a popular destination for families, couples and groups alike, offering a comprehensive programme of daily activities for guests as well as unique selection of venues for meetings and events. The resort is 45 minutes away from the Dubai International Airport and can be accessed both via the road, by boat and by helicopter at the resort's private jetty and helipad. ... more   less 
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