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“The Best Option” 5 of 5 bubbles
Review of Al Ghurair Rayhaan Dubai

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Al Ghurair Rayhaan Dubai
Ranked #66 of 545 Hotels in Dubai
Certificate of Excellence
Iran
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The Best Option”
5 of 5 bubbles Reviewed July 2, 2014

I and my son stayed in Alghurair Rayhaan for our 1st Mother-Son trip without his dad, Between 15 to 18 June in room number 830 with good view to outdoor pool and great break fast services.
Reception staff were so friendly and all staff in hotel has always a nice smile to present to you.
My son was hesitating to use Pool but good Staff there specially Tatiana, Helped him to pass this feeling and enjoy the environment and swiming.
A connecting door from Hotel to Alghurair shopping mall gave us great chance for shopping without need to get out of hotel in such a JUNE HOT and sweating weather.
Location of hotel in the heart of Deira is also great to get to any places to visit.
I highly recommend this hotel to taste both sense of Luxury a relaxation also best of services with value on what you pay.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shahrzad7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, July 14, 2014
Dear Guest,

Thank you for posting your comments via TripAdvisor community following your visit in the Al Ghurair Rayhaan by Rotana, Dubai.

We are very happy to read that your stay has been a memorable one. We appreciate your compliments in regards to our convenient location and good quality service of our colleagues with special mention to Tatiana. Your kind words will definitely be passed on to Tatiana who will really appreciate the same.

Once again, thank you for recommending our hotel. We shall look forward to your soonest visit with Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuwait City, Kuwait
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

We were checked into the hotel by Zainab, a very welcoming, polite, friendly and efficient lady. She clearly made a very positive and long lasting first impression. Thank you Zainab !
The hotel is centrally located, attached to a mall and a supermarket. It was very clean. Breakfast was good, restaurant staff were so friendly especially Azhar and Yurova.
I strongly recommend this hotel and will definitely come back again.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tarek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, July 7, 2014
Dear Guest,

Thank you for sharing your comments via TripAdvisor community following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We appreciate that you well enjoy our hotel’s hospitality services, location, cleanliness, variety of breakfast served and our colleagues friendly approach to guests. Of course with a special mention to our colleagues Zainab, who did an extra mile and Azhar and Yurova in the outlet. We will definitely pass on your gratitude to them and for sure will be happy receiving the same.

Once again, thank you and we will enormously look forward to your soonest comeback in the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 28, 2014

Centrally located next to the Al Ghurair Mall and Union metro station. the hotel is spotless with clean open spaces. We were upgraded to Club rooms and was accommodated an early checked in all thanks to the warm and efficient Filipino front desk staff. Good breakfast spread.

One of the best hotels I stayed in Dubai!

Room Tip: choose higher floor for better city view
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  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnnaDXB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, June 30, 2014
Dear Guest,

Thank you for posting your comment via TripAdvisor community following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We are very happy reading your compliment signifying your satisfaction towards our hotels service delivery. It is our commitment to provide our guests the best service standard possible. Your flattering remark will be shared with our Filipino colleagues in the Front Desk who will really appreciate the same.

Once again thank you and we look forward to your next visit with us in the Al Ghurair Rayhaan by Rotana.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

I only stayed here overnight between flights. It is a beautiful property and better than anywhere else I have stayed in Dubai. There is no club noise and are no prostitutes downstairs. The employees are very helpful and nice, especially the russian at the front desk. The rooms are beautiful and large but the bathroom is the really special part. The tub and shower combination is perfect.
The breakfast is very nice but make absolutely sure it is included in your rate. Mine was not and they wanted 110 dirhams for it($30). A little steep for an omelette and a small juice. The internet is also outrageously expensive.
The pool is nice, affording nice views of the large airlines taking off or landing.
Parking is free but I recommend using valet, as the parking garage is shared with the mall(which is attached to the hotel). Otherwise you will be dragging your luggage underground looking for the hotel entrance.
As far as location, everywhere is Dubai is about equal to me since it is so spread out and doesn't have a center. You have to drive to see anything. Dubai mall is a 30 minute drive, as is the Palm island, some other sights are an hour drive while still others are in walking distance(if you don't mind walking in oven like heat). The metro is also nearby.

Room Tip: Try not to get a connecting room as the door between has no insulation. I heard my neighbors TV and...
See more room tips
  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cityoffree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, June 18, 2014
Dear Guest.

Thank you for sharing your review via TripAdvisor community following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We are glad to know that overall you had a pleasurable stay experience with us. We appreciate your compliments in regards to our stunning property, helpful colleagues, room structure, hotel facilities and our location. Rest assured we will always continue to strive providing the best services to all our guests.

We certainly look forward to welcoming you back in the very near future.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 15, 2014

Stayed here for the first time 2nd week in June. 5 Stars plus to everything about it, spotless. Food - so much too choose from. Rooms are huge with a bathroom that I would very much like. Very central with the Metro 5 minutes walk away, plenty of shops which are open until late at night - midnight on their weekend - Fri/Sat.
Air con in room which you cant hear.
Staff always happy and willing to help out - there English is also very good. To be greated on a morning and Goodnight said on an evening makes it a wonderful pleasure to have stayed at this hotel.

Room Tip: We were on the 8th floor ( 20 floors to go on ) as we wanted a good view - which we got and it wasnt...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, June 18, 2014
Dear Guest,

Thank you for posting a nice review following your visit with Al Ghurair Rayhaan by Rotana, Dubai.

We are very happy to read that you had a wonderful stay with us. Your compliments are greatly appreciated. We are always committed to serve you the highest standard possible to far exceed your expectations.

We look forward to welcoming you back in the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 14, 2014

we stayed at this hotel last June 2013 didn't like it, but we decide to give a another go coz of the good location and we did the right choice, first our room wasn't ready on time we had to wait 2 hour they still couldn't give our room that we booked, so they upgrade us to higher room include BB, hotel is attach to al ghurair center which is ideal for shopping, restaurant and food court. pool was nice,now they have add sauna and steam room which was nice touch. bfast was nice we ate most time at the mall they have all kind of fast foods and restaurant. we took normal taxi and its cheap don't take hotel car can be very expensive. down part is NO wifi unless you pay but if go to mall most restaurant do free wifi remember this hotel is dry hotel its ideal for family most guest are from north Africa and gcc

Room Tip: go for high floor away from lift or pay extra for club room
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kazi95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, June 16, 2014
Dear Guest,

Thank you for sharing your comments after your recent stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We are very happy to learn that you had visited us again and your stay has been a pleasurable one. We will continue to strive delivering only the best to our guest in order to meet your expectations.

Once again, thank you and we certainly look forward to welcoming you back in the very near future.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

We stayed here on our last night in Dubai after 2 weeks in the UAE, staying in Business Bay, Marina, Atlantis and Abu Dhabi. I wanted someplace close to the airport as we had an early flight back to the US the following morning. We stayed at the Atlantis the night before and planned to check in here after dinner and out by 6am the following morning, so I looked primarily for price and location since we weren't going to be using many of the amenities. SOMEHOW, I managed to find a link online at the Rotana website that got us a room at this property for 330Dhms total ($90USD). What a steal and what a fantastic surprise!!!

This is an amazing property...connected to the Al Ghurair shopping center and very close walking distance to the Union Station metro. The expansive lobby was incredibly surprising and the room was very spacious. Floor to ceiling windows and modern bathroom.

The only negatives were that it seemed there were no designated non-smoking rooms. I could not smell the smoke in our room, but my husband could and smoke could be detected in the hallways, but it wasn't bad at all. Also, after 2 weeks and 8 different properties, this was the only one in which we experienced a rowdy (probably drunk) crowd making noise in the hallway in the middle of the night. It really seemed out of place for UAE and the level of this property, so I presume it might have been some conventioneers as they were hosting an in-house meeting group. Also, no in-room complimentary wifi, which I feel should be provided like electricity or plumbing, especially in exceptional properties like this.

In our travels in Asia and now the Middle East, we have come to really love the Rotana properties for their modern, consistent product.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dixiepAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review, June 16, 2014
Dear Guest,

Thank you for taking the time to share your personal experience following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We are delighted to read that you are amazed with the property, happy with the hotel’s accessibility to major spot destinations and surprised with the spacious hotel lobby and rooms.

While your comments on the non-smoking rooms and noise will be shared with the relevant department to come-up with possible solutions.

Once again thank you for preferring to come to Rotana properties and we will look forward to you next visit with Al Ghurair Rayhaan by Rotana.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ghurair Rayhaan Dubai

Property: Al Ghurair Rayhaan Dubai
Address: Omar Bin Al Khattab Rd, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 545 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ghurair Rayhaan Dubai 5*
Number of rooms: 428
Official Description (provided by the hotel):
Whether you're a tourist or travelling on business, Al Ghurair Rayhaan by Rotana is a great choice when staying in Dubai. Linked to Al Ghurair Centre, a top shopping destination and home to a wide range of restaurants featuring multi cultural cuisines, this 5 star hotel is the perfect place to enjoy some of the city's attractions such us the Gold Souk, Spice Souk , Dubai Heritage Village and Dubai Creek. Nestled in the heart of Dubai, it is well connected to all the city's business and top tourist destinations through the Dubai Metro rail network. It is a walking distance from the Union Metro station (central hub to all metro stations). It is 4 metro stations away from the Dubai International Airport Terminal 1, 3 metro stations away from Dubai World Trade Centre, and 3 metro stations from the Health Care City. One of the largest complex in Dubai, it offers 428 luxurious rooms and suites, as well as the Club Rotana Lounge on the 18th floor which provides an array of additional benefits to club guests. Our state-of-the-art conference and banqueting services provide a fine venue for meetings, events and celebrations. The best choice for a family oriented hotel destination in Dubai, it offers a selection of top-class facilities catering to all needs. Bodylines and spa, one of best spa in Dubai is located on the 5th floor of the hotel, ready to revive and rejuvenate your body and soul. Children can enjoy one of the largest indoor amusement centres of Al Ghurair Centre. The whole family can watch latest movies from the largest and most visited chain of theaters in the Middle East. A shuttle service is available to experience the finest beaches in the city. It is within reach of the Dubai Creek Golf & Yacht Club. International supermarkets are accessible to the hotel. Banks and foreign exchange facilities are within reach. A nearby mosque is available for prayer and worship. Truly, the splendor of the hotel is decked with pristine services and alluring comforts which is a Rotana trade mark. ... more   less 
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