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“Just perfect”
Review of Al Ghurair Hotel

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Al Ghurair Hotel
Ranked #77 of 549 Hotels in Dubai
Certificate of Excellence
Baghdad,Iraq
Level 6 Contributor
78 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Just perfect”
Reviewed March 19, 2014

Very good hotel ,new building comfort and big room quite and very clean ,Perfect location in the center of Dera part of A; Ghurair shopping mall ,Near to Al Itihad Metro Station ,by walk you can reach any Target .
Wifi not Free which is not good but you can buy Mobile sim card with 3G service and use it will cost you 100 AED only for I MB download valid for one month.
If your booking without Breakfast you can get the best food from any restaurant close to the hotel.

Room Tip: Try to get back side room not Road view
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luaysaffar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 25, 2014
Dear Guest,

Thank you for your kind comments following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

It is indeed our pleasure to know that you have enjoyed your stay with us. We are delighted reading your comments with regards to our hotel’s layout of hotel, rooms and feasible location.

Also, on your next visit we would ensure giving you the best possible rates on the 4mbps high speed WIFI internet which is available throughout the hotel as well as outdoor areas for all guest around the clock.

Once again, thank you for preferring to stay with us again on your trip to Dubai. We are looking forward to welcome you soon in the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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English first
Bengaluru, India
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 19, 2014

I Stayed at this hotel for a week in September 2013. Its pretty Hot in Dubai i must say at that period. We got a wonderful room to stay. Though we were barely there at the hotel in the Day we had a good time. The staff is pretty friendly at this place. I also liked the Location. It's pretty close to almost everything. You also have a good amount of Restaurants and Shops around.
The breakfast at the Hotel was really good. Wonderful spread including Indian and Continental. Yes lovely Indian food at this hotel. Even the Lunch and Dinner Buffet spread was delicious. It would be unfair if i did not comment about the number of deserts they served.
The rooms were pretty nice and spacious, with all the basic amenities provided. The Bathrooms are pretty spacious as well.
Overall it was a wonderful stay at this Hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pravzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing your comments following your stay in Al Ghurair Rayhaan by Rotana, Dubai.

We are delighted to read your kind comments and we are glad that you have enjoyed your stay with us.. Your compliments towards our colleagues’ hospitality, hotel’s contemporary design, rooms layout, location, wide spread of lunch and dinner buffets at our Liwan Restaurant are very much appreciated. We are glad that your overall experience with our Hotel was a pleasant one.

Once again, thank you as you have given us the chance to prove to you the best services that we can provide.

We look forward to welcome you back in the near future at the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton
Level 5 Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 14, 2014

The welcome starts at the front door and although the check in and check out procedures could be a bit quicker it is not a problem.

The main thing which remains with me is the politeness and willingness of the staff. Nothing is too much trouble. The hotel is spotlessly clean.

The Breakfast buffet is super huge choice but no smoked salmon!

I can thoroughly recommend the hotel but don't expect alcohol. Whe in Rome and all that...

Room Tip: All rooms are doble glazed so there is no noise. Ask for a room looking out to the port.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AfricaBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing your kind feedback following your recent stay in Al Ghurair Rayhaan by Rotana, Dubai.

We are delighted to read that you enjoyed your stay with us. Thank you for complimenting our hotels services ,helpful colleagues and the buffet at our restaurant. We will strive to work more efficiently with the check in and checkout procedures to make it quicker for guests. With your recommendation, we are motivated to deliver the highest possible standard always.

Your comments are greatly appreciated and we do hope to welcome you soon again to the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2014 via mobile

We are having a lovely stay at this marvellous hotel. Our day starts out very good, especially at breakfast where we get excellent service of the whole staff.  But Vineeth,  Azhar and Moustafa are the ones who have given us the best care during our stay. They make sure that you get the best table and excellent service. It is really nice to chat with them as well, as they are very kind and sincere.
If you have a problem or a question about the hotel just go to one of these guys and they will do their very best to help you. 
The rooms are very clean and modern. The hotel is adjacent to a mall, Union metro station is nearby, supermarket Spinney's is around the corner and there is a free shuttle bus that takes you to the beaches and back.
We would definitely come back to Ghurair Reyhaan for our next trip to Dubai! 
Loved it!!!


Stayed March 2014, traveled as a couple
Helpful?
1 Thank vick070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for the adoring comments shared through TripAdvisor following your stay in the Al Ghurair Rayhaan by Rotana, Dubai.

We are very glad to know that you been happy for choosing to stay with us. We appreciate the complimenting words you have mentioned and definitely will pass on to Vineeth, Azhar and Moustafa your delights of their services and must be well received. We are also happy that you have enjoyed the benefits of the strategic location and the transportation facilities. It is our commitment to always serve you the best standard possible.

On the other note, we take the pride of getting your confirmation of coming back and staying with us again. Your kind words will motivate us more and will deepen our guest service passion towards our guest’s satisfaction

We are eagerly looking forward to see you again in the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gavle, Sweden
Level 5 Contributor
57 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 13, 2014 via mobile

+ Spacious, modern, clean room
+ Two nice poolareas with sunbeds and umbrellas
+ Great breakfast (no bacon though...)
+ Benefits with clubroom (airport-pickup, afternoontea, evning-snacks, free wi-fi)

- No enviromental thinking, no ecological food etc.
- Some comunication problems with airport-pickup and non smoking room. We were compensated!

Stayed February 2014, traveled with family
Helpful?
1 Thank JohanInSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing a great review over the TripAdvisor following your stay at the Al Ghurair Rayhaan by Rotana, Dubai.

We have taken the pride to read and being noted as a “the best”. It is always our duty to serve you the highest standard and it is great to know that you have enjoyed the services and amenities with regards to the rooms, pool areas ,breakfast and club facilities.

We have noted your feedback and definitely will be taken into consideration.

We are looking forward to your next visit at the Al Ghurair Rayhaan by Rotana, Dubai!

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 5, 2014

So bearing in mind we stayed at a 5* for the previous 5 nights. I'll make comparison to the difference in service which was quite obvious but rating it on the basis of price / value / service.

Arrived midday and went to ground floor reception. Sent to the 3rd floor reception from where we sent again to the 18th floor club lounge reception as we had a room with club access.

The striking difference in service was quite apparent, receptionist not very friendly esp not with the kids, sent us up to 18th floor as opposed to taking us up.

At club lounge they hadn't put the extra bed in as we requested and on top of that charged us for it even though it was supposed to be free. Given we were club members it wouldn't have hurt to waive the fee especially when I'm contesting that my booking receipt showed free.

Offered us drinks but when my wife was about to drink we were told our room was ready so she was taking the glass but was stopped as they don't allow items outside the club lounge so she left it there.

Room and bath were of good quality. No issues there.

Club lounge serves a small variety of food, although it's not too bad for the price or rating of hotel, the tiny juice glasses did annoy me.

Out of serving times they don't leave anything but water out, compare that to a 5* and there's a big difference.

They have restriction on kids after 6pm and dress code. As they didn't allow us to come as a family, they didn't allow me to take anything down for the kids or my wife. Silly policy.

Coming into the lounge the very same day i checked in I was asked for my room number on two occasions and even the next day. Uncomfortable and a policing feel to it.

I would stay here again but not club lounge, it's not worth it and the service is sub standard.
It's connected to a mall and easy reach of cheap shops in Deira.

Check out was a nightmare, called for bags and took 45 minutes for someone to come - lucky we called early as flight may have been an issue to catch.

It was nice of staff in club lounge to ask if we needed free transfer to airport, i did say we needed large car. When we got down to the car the driver and bags guy were having a fight over bags as it was a saloon and had to put bag in front seat. Let down big time by hotel here.

The breakfast however was amazing in the Liwan restaurant downstairs.

All in all, this isn't a child friendly hotel, it's quite obvious.

If you get it cheap, go for it but avoid club as the service really isn't that great.

Be careful of taxi drivers too as one of them wanted to charge us off the meter because apparently the hotel guy that put us in had told him we would pay him more to go to Naif market. Big argument, did report to supervisor at door on way back in but nothing done about it.

Naif market is only 10dhs from here, around 20 minute walk so don't get ripped off.

Rating may seem slightly harsh but for us the hotel customer service in particular was majorly lacking hence the rating. Thumbs up to the guy in Liwan restaurant who made me a sandwich at 3 in the morning though.

Room Tip: Not sure about room but defo go to eat breakfast in Liwan as opposed to hotels club lounge.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Akhtar2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 19, 2014
Dear Guest,

Thank you for sharing your comments following your stay in Al Ghurair Rayhaan by Rotana, Dubai.

Please accept our sincere apologies for the unpleasant experience during your arrival ,stay and departure. We appreciate that you have brought this matter to our attention as this gives us an opportunity to cater to guests needs efficiently. This helps us identify the areas that requires utmost attention and set-up the needed solution. Providing the best service to our guests is our main objective in order to satisfy them and make their stay a happy and comfortable one.

We would definitely look into our club and transport services being raised to avoid recurrence in the future and assure to exceed guest expectations.

On the other hand thank you for the positive feedback towards Liwan and glad that you and your family enjoyed the spread.

I would appreciate that on your next visit, please let me know for any assistance that you may need through my email address at maric.duijvenbode@rotana.com

We are looking forward to your next stay in the Al Ghurair Rayhaan by Rotana, Dubai as we value every guests we have and committed to provide with the best standard possible always..

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
heinkenszand
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2014 via mobile

Extremely large apartment with balcony.
Separate bedroom, large kitchen, big livingroom
Nextdoor to shoppingcenter and big supermarket.
Metro "Union station" is a 5 minute walk.
Behind apartmentbuilding is Al Mourakabath rd., there you can find a great outdoor (and indoor) restaurant, Aroos Damaskes, best shawarma in town and cheap.

Stayed February 2014, traveled with family
Helpful?
1 Thank fairsafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Hotel, responded to this review, March 19, 2014
Dear Guest,

Thank you for your recent review and for sharing your feedback with the Trip Advisor Community.

We are delighted to read your kind comments and we are glad that you have enjoyed your stay with us.. Your compliments towards our hotel’s contemporary design, rooms layout and space, location and facilities are very much appreciated.

Once again, thank you as you have given us the chance to prove to you the best services that we can provide.

We look forward to welcome you back with your family in the near future at the Al Ghurair Rayhaan by Rotana, Dubai.

With best regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ghurair Hotel

Property: Al Ghurair Hotel
Address: Omar Bin Al Khattab Rd, Dubai, United Arab Emirates (Formerly Al Ghurair Rayhaan Dubai)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 549 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Al Ghurair Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
Al Ghurair Hotel managed by ACCORHOTELS sits at the centre of Deira’s thriving business and leisure district, linked to a top shopping destination - Al Ghurair Centre. The hotel is within easy reach to major tourist landmarks, leisure destinations and city services, a 5-minute drive from Dubai International Airport and few minutes’ walk from Union Metro Station ... more   less 
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