For some reason it is cheaper to book your room at the desk each day rather than on their internet booking site. When I realized this and tried to cancel at the desk Saving more than 200AED Per night I was told I could not "please try do it online". When it failed to cancel online it began a long chain of emails and cc's to me and from the Hotel staff. Finally it was agreed that my final night stay could be canceled and reissued at the desk, when I went to do this the desk clerk again tried to charge me the higher rate. Seems communication at employee level is lacking.
You will pay excessive amounts for use of WIFI and access to morning breakfast, approx 200AED per day, when asked if I can pay for this in advance as part of the room, I was told it would be 300 per day. Seems a bit excessive and odd!
If you must stay here, and the hotel is nice to be fair don't expect friendly helpful and or creative admin staff, they are like robots who care nothing for customer service, they just follow the rules.
If you must stay and run into problems, ask for the manager to get involved it seems to be the only way they offer creative solutions to small issues. Mind you even then you may have issues due to poor communication.
- Official Description (provided by the hotel):
- The Millennium Plaza Hotel Dubai is strategically situated on one of the city's most prestigious venues, Sheikh Zayed Road, facing the Dubai International Financial Centre, close to the World Trade Centre. A 5 minute shuttle or metro ride away, you can shop at The Dubai Mall or marvel and the world's tallest tower - Burj Khalifa. The 65 story hotel tower comprises of 398 elegantly built rooms ranging from 34m² to 101m² spread over 39 floors. The hotel rooms start from the 26th floor upwards till the 65th floor. You can enjoy some of the splendid views of Dubai, overlooking Sheikh Zayed Road, Zabeel Palace, Dubai Creek and Jumeirah beach. All rooms feature an LCD TV, internet access, hairdryer, safe as well as tea and coffee making facilities. An iron and ironing board is available upon request. The hotel hosts 10 modern meeting rooms as well as 4 food and beverage outlets namely: Atrium Cafe offering light snacks and beverages, Al Mashrbia - offering authentic Arabian culinary delights, Mandi and Local specialties, Metro! all-day dining restaurant serving international dishes and the Infinity pool lounge serving light snacks and refreshing mock-tails. In addition the hotel offers a 24 hour business centre located on the 61st floor Club Lounge; the Infinity Health Club and Spa offers a variety of relaxing spa treatments as well as a state-of-the-art fitness centre along with an infinity pool where guests can relax and enjoy the stunning views of the Arabian Sea and Jumeirah beach. Located on the ground level, guests can also enjoy a gift shop offering a variety of products. ... more less
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