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“Fell in love with the concept !”

Jones the Grocer - Al Manara
Ranked #599 of 9,926 Restaurants in Dubai
Price range: $7 - $27
Cuisines: Australian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Description: jones the grocer is a food emporium stocking a range of specialty products, walk-in cheese room, charcuterie and deli, all of which are amongst a contemporary cafe. Established in 1996 with the flagship store in Sydney – jones the grocer now has 22 stores across Australia, New Zealand, Singapore, Thailand, Qatar, Bahrain and the UAE.
Reviewed February 24, 2014

Before I even head to the UAE, my best friend told I was gonna love this place ! And she was absolutely right ! I instantly fell for it ! The design of the place, the indoor separation yet murgery of kitchen/tables/merchandise display shelves.... The food is great ! I, later on, had to google its origin and actually still am considering buying a franchise ! I think I'm on the next plane back to Dubai ! :)

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Ange S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 - 284 of 389 reviews

Reviewed February 14, 2014 via mobile

A brief review as we never had the opportunity to try the food.
We were served drinks and it seemed like forever since anyone bothered to bring us the dinner menu. Staff too preoccupied chatting ....... So much so just paid our bill and walked out.
Menu seems very basic so don't know what the big deal is .... But the place probably needs new staff or a'how to be attentive to your customers' course.

1  Thank Aliya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014 via mobile

Service was poor no smile no up sell no nothing just order taker .Food was ok . Wated for 35 mins for the table to be cleard ask for dessert menu no one interested in taking dessert order or clearing our table we just got up walked out paid on the way out at the counter table still not cleard .

1  Thank stevenjswindells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

This may be a strange review as we did not eat there, but this is what happened to us when we went there on the 2nd of Feb 2014 for lunch.
We walked in, got seated and menus presented to us. Then we waited and waited and watched other people that came after us get served, while we still waited. I made eye contact with the lady behind the counter to tell her we are still waiting, she acknowledge me, yet we still waited and watched others arrive after us and get served before us. All this time, the staff are standing around happily chatting to each other. After waiting for 20 mins and with two hungry kids, we decided that if this restaurant is not interested in our money, then its not a problem as others will gladly accept it.
We walked out, as we did, I made it known to a couple of the staff why we are leaving. One of them, chased after us outside the restaurant, apologised and assured us that if we walked back in she would personally take care of us... we thought that it was pathetic and the damage had already been done.
To us, it looked obvious, that staff are interested to cater for a specify type of people, mainly europeans... fortunately or unfortunately we are not.
We left the place and went to another restaurant in the area that gave us excellent service and would gladly go back there.

    • Service
Thank Azzawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonesthegrocerUAE, Manager at Jones the Grocer - Al Manara, responded to this reviewResponded February 8, 2014

Dear Azzawi,

I'm sorry for your experience but we don't believe this reflects our service standard or company philosophy. As you said in your review, our management went immediately try to savage any mistakes done with no success.
When we receive the email about your feedback and promptly the manager reply apologising and trying to understand the problems to aim improving our service, which we are still waiting for your reply.
Our company is proudly in the UAE for 5 years and we aim to serve all customers with the outmost standard of service and respect.
Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

This is quite a cool place for lunch and quick bites. The service is quite fast and efficient.
The burger is excellent, the buns very soft, the burger not oozing with fat and the fries delicious.
The risotto however is of average quality, you could get much better risottos elsewhere.
The lentil soup isn't your typical lentil soup in the sense that the lentils aren't crushed into a paste but are whole and the soup is a tad spicy, sending it off the mark.

    • Value
    • Atmosphere
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    • Food
Thank TheRealKhairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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