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“Hotel staff couldn't be more helpful - amenities completely acceptable” 4 of 5 bubbles
Review of Ramada Plaza Jumeirah Beach

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Ramada Plaza Jumeirah Beach
Ranked #133 of 544 Hotels in Dubai
Certificate of Excellence
Sydney
Level Contributor
358 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
“Hotel staff couldn't be more helpful - amenities completely acceptable”
4 of 5 bubbles Reviewed August 12, 2013

We were a little surprised at how spread out Dubai and environs are. It took about 40 minutes and 100 AED’s to get from the airport by standard taxi at 5.45 am
We chose to stay here because it was well reviewed on all the major hotel websites and TA. We were not disappointed. We had a superior (basic) room on the 13th floor – it was large, clean and airy with a very comfortable king size bed and balcony (too hot to sit outside!). The bathroom was a bit tired, but everything worked well – the water pressure was excellent. Although the hotel was busy it was very quiet and peaceful at night.
The reception area is indeed small – and it gets very busy so maybe you’ll have a wait. We arrived at about 6.15 am after a long and tiring flight from Sydney, so imagine how pleased we were to be allocated a room after a brief wait in the Shores café where we passed the time with excellent espressos and pastries. The concierge was brilliant, helping with bookings, taxis, printing boarding passes, organising early takeaway breakfast boxes and generally providing lots of insight and advice.
The buffet breakfast is of a high standard, with plenty to choose from. The in-house bars and restaurants are somewhat generic. OK but nothing fantastic especially the food offerings. The pool is somewhat removed from the hotel – and is nothing to get excited about.
However, overall a very positive experience, and you could not fault the personalised customer service.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SydneyTeviot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael Z, General Manager at Ramada Plaza Jumeirah Beach, responded to this review, August 28, 2013
Dear Guest From Sydney,

Thank you for choosing the Ramada Plaza Jumeirah Beach Residence and taking the time to provide us with your valuable feedback.

I am happy that you found your room clean, comfortable and you had a very good and peaceful nights sleep. I am also pleased to know that our dedicated team looked carefully after you when
you arrived early from your Sydney flight, I shall ensure that all of your lovely feedback and praise are passed on especially to the Concierge team that their service is duly acknowledged.

However, I'm so sorry to hear that we did not meet your expectations with regards to the size of Reception, bathroom and swimming pool. We will utilise your response by continuing to focus on making each and every guest experience the best it can be.

I look forward to welcoming you back to the hotel soon.

Best regards, Michael Zager & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Mombasa
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

We stayed at the hotel 25th floor, excelent view. 3 bedroom.
On a negative side, the hotel is not very well signed, so difficult to find it.
The kitchen do not have any utensils, so why a kitchen?
To expensive, no value for the money
The breakfast should have a big variety of foods, little poor on choice, for the price.
Even if in the 25th floor the noise still be heard.

Room Tip: I believe that all the appartment have a good view. But I would say to choose the ones facing the m...
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TONAMOMBASA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael Z, General Manager at Ramada Plaza Jumeirah Beach, responded to this review, August 24, 2013
Dear guests from Mombasa,
many thanks for your review and feedback. We appreciate your business and giving us the chance to improve our services and facilities through your comments. My apologies that you were not informed that you can of course request all kitchen utensils being provided during your stay. Normally this is a service that only guests are requesting and using that stay 10-15 days or for several weeks and months. We would be happy to welcoming you again and providing you with one of our big 3 or 4 bedroom apartments (or Penthouse 500 sqm) which will be fully equipped and we'll make sure you get all the amenities and service you expect and deserve.
Best regards, Michael Zager & team
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Beirut, Lebanon
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 9, 2013

This hotel is definitely not worth a 5*. I was lucky to have booked an Executive Room where I was able to go thru my stay without having to use any other part of the hotel.
The reception is a nightmare, stinky, hot, no A/C.. A complete disaster.
The staff have no knowledge of client service. It took me forever to check in and even longer to check out.
The hotel charged my credit card twice for the full amount of my stay before I even arrived to the hotel.
The executive floor is great, it's quiet, comfortable and serves everything I needed. The Breakfast is limited though but better than waiting in the stinky line at the Breakfast restaurant. The woman that served me for breakfast was asian, very nice but doesn't speak or understands much english which is a shame really.
Overall it was a bad experience, Thank God the room was comfortable.

Room Tip: If you cannot book a room on the executive floor then my advice choose another hotel. Expect chaos...
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  • Stayed February 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank RittaTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael Z, General Manager at Ramada Plaza Jumeirah Beach, responded to this review, August 24, 2013
Dear guest from Beirut,
thank you for your feedback. I am verty sorry that you dod not enjoy everything during your stay. We receive very seldom comments like yours and take each comment very seriously. Please contact me directly via the generic hotel address info@ramadaplazajbr.com and I will reach out to you giving you a phone call so we can learn what to improve and how to serve you better in future. I would also like to encourage you to visit us again so we get a chance to prove that we are able to deliver exceptional service and impress our guests. It is true that we are not a 5 star hotel as we are classified as 4 star - however one of the best 4 star hotels in Dubai and according to our guest's comments probably the best in JBR and Dubai Marina.
Thank you for giving us another chance.
Best regards, Michael Zager & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Empoli, Italia
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 7, 2013 via mobile

We are here my husband and I to spend some part of our holidays
We choose this hotel because we saw it is very close to se sea. And so it is
The hotel is big, clean, everyone are kind and smiling
Our room is very big and the bed also, king size
The breakfast are international and full of every dishes, sweet and salty one
We like very much also the beach walk down the hotel
On the 35th floor there is a open terrace, very nice, we can see the city in night lightened by several light from the skyscrapers and the streets
We appreciate staying here in Dubai Marina

Stayed August 2013, traveled as a couple
Helpful?
1 Thank Claudia4876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael Z, General Manager at Ramada Plaza Jumeirah Beach, responded to this review, August 24, 2013
Dear guests from Italy,
I am very thanbkful that you posted your excellent feedback on Tripadvisor. This reassures our worldwide clientele how great and central our location is in Dubai Marina and JBR (Jumeirah Beach Residence) and that we have the greates rooms and apartments (45, 55 and 120-250 sqm) in Dubai's newest hotspot. You have everything you need in walking distance - pool, beach, shopping, restaurants, sports, culture ... We are proud that we have received Tripadvisor's 'Certitificate of Excellence 2013' which only 10% receive worldwide.
The view from our Fogueira Restaurant Terrace located on the 35th floor is indeed amazing!
Best regards and hope to seeing you again next year.
Michael Zager & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey UK
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

Stayed at the Ramada plaza hotel for 4 nights and really enjoyed our stay. The only disappointment was not being able to eat or drink round the pool and the size of the pool area. With the pool though you soon notice that the building was not designed to be a hotel and should have just been an apartment building. The apartment was lovely and has great views of the marina. The supermarket was very handy we tried some of their hot samosas and spring rolls which were only 2 dirams each. You can walk to the metro station, and the marina mall in about 10 minutes. Anybody in to geocaching check out the one half way across the bridge on the way to the mall. The location is excellent with lots of restaurants and eateries. Would come back to this hotel but not during Ramadan. We would stay at the Hilton as you can eat and drink round the pool during this period. Hope you find this useful.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank oveml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael Z, General Manager at Ramada Plaza Jumeirah Beach, responded to this review, August 24, 2013
Dear guests from Surrey,
many thanks for your comments and recommending the hotel for its excellent location and great and spacious rooms and apartments. We are sorry that we couldn't serve any food or drinks at the poolside - all hotels in Dubai respect the fact that during the Holy months of Ramadan no food and drinks can be served in open public but in seperated restaurants and dining areas.
We are very proud of our award winning restaurants (please also check on Tripadvisor our two restaurants 'Fogueira' and 'Speakeasy' with a varitey of international food choices at the Ramada Plaza JBR and nearby at the famous 'The Walk' at Jumeirah Beach Residences.
thank you for your feedback and staying at the Ramada Plaza JBR.
Best regards, Michael Zager & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Jumeirah Beach

Property: Ramada Plaza Jumeirah Beach
Address: Bahar 7 | Jumeirah Beach Res, Marsa, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #133 of 544 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Plaza Jumeirah Beach 4*
Number of rooms: 360
Official Description (provided by the hotel):
Ramada Plaza Jumeirah Beach is located where everything gets taken care of, leaving you free to take on all that the dazzling city has to offer, relax by the pool or beach or tend to business.Offering a wide choice of accommodation from superior rooms and studios to family style, 2, 3 and 4 bedroom suites added to a tantalizing choice of cuisines, getting you to leave the comforts of the hotel could take some convincing. ... more   less 
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