My family and I stayed for 6 nights at this hotel and it was really great!
Location was really good as it is near the Emirates Mall, accessible to all routes and 10 minutes to the beach (Jumeirah).
Service I can say was above average, everyone sincerely trying to help you out with any inquiry or request. As the hotel was quite new, everything in the room was good. Drove from Riyadh to Dubai and it was a tiring 12 hour drive. Check in was quick and they were ready for us. Our room was upgraded from Superior to De Luxe upon arrival (for free, probably due to Eid Holidays and the fact that we were traveling with 2 children below 12).
The room was comfortably bigger than most hotel rooms in the 4 star category, free wifi & activated for 2 pc's. Wifi also available for the whole building with option to get connected via cable in the room.
The bathroom was pretty standard but clean and spacious. The pool is located on the top floor, although nothing really out of the ordinary, it was sufficient to accommodate both children and adults alike. There is a sauna and gym, usage is free - but we were not able to use it anymore due to lack of time.
As we came by road - basement parking is also available and free.
One thing we did not get fond of was the breakfast buffet, the 1st day was fine, we thought things would get better but eventually concluded that they do not really have a range or better variety for this. Pretty much the same everyday. Suggest you get your daily dose of croissant and coffee + fruits and just go to the mall for a better meal. It wasn't that bad, only if it had more choices, specially we were traveling with kids, children seem to be choosy after the 2nd or 3rd day.
The whole stay I can rate as very good, except for 2 odd things which happened on our last day and the check out day. The day before we check out we requested the room to be serviced. The room we found out after we came back from a long day of touring was not cleaned properly, they did not replenish the stocks (water & coffee etc) and the bathroom floor was still dirty. We did not bother reporting - we were too tired to argue with the people there and we were about to check out 5AM the next day anyways. We wanted to have an early start driving back to Riyadh so we requested for a bell hop to help us with our bags at 6AM. I had to call the front desk 5 times to remind them that we were checking out - they came 40 mins after. So far this was the only glitch in our stay.
The frontdesk clerk - Sergio was very accommodating and ran a block out to help us get a cab to catch our dinner cruise appointment at 8PM on our 3rd nite. All other employees were also helpful. The F & B staff can use some more training as they tend to take your plate even if you are still grabbing a bite during breakfast.
Overall, good enough - value for money, location and service. I'd say 3.5~4 out 5.
- Official Description (provided by the hotel):
- Within 10 minutes' walk from Mall of The Emirates and Metro station, the Grand Excelsior hotel is set in Al Barsha, Dubai - the city's vibrant business district in close proximity to Dubai Internet & Media City, Knowledge Village, Dubai World Trade Centre, DIFC and Jebel Ali Free Zone. We are also in close proximity to shopping malls, Burj Khalifa, Jumeirah Beach Park, Wild Wadi Water Park and. Finest luxury accommodation and associated amenities cater to the needs of business and leisure travelers with the blend of Unique Arabian Hospitality. The hotel is decorated in a contemporary yet unique Arabian style and offer different categories of impressive rooms & suites. Relax in your spacious room or suite, designed and furnished with outstanding amenities that meet the highest standards. Each elegantly decorated room has a flat-screen satellite TV and air conditioning. All rooms at the Grand Excelsior have a work desk, kettle and a coffee maker. The 6 restaurants and bars onsite showcase multi cuisine with a fine taste of dining pleasure and entertainment. The hotel's Health Club boasts quality weight machines and cardio equipment. Swim in the 15 m. Temperature-controlled outdoor pool, unwind in the sauna or steam room and treat yourself at the Lavana Spa for unique treatments. Grand Excelsior hotel can be the perfect location for wedding functions, birthday parties, or anniversary celebrations in our choice of Ballrooms. Give a perfect feel to your conference or business meetings in the hotel's board rooms equipped with Wi-Fi access and overhead projectors. An added value to enhance guest experience, free on-site Valet Parking and Shuttle services to the business hubs and leisure attractions in the city. We are close to Dubai International Airport and Dubai World Central Airport within a traveling time of 15-20 minutes. ... more less
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