Having arrived in Dubai after a 8 hour flight our party of 9 arrived at the hotel at about 9.00am and was told we couldn't check in until 2.00pm which was fair enough. We asked if there was somewhere we could change and if possible shower before heading to the beach and was told we would have to get changed in the toilets and there were no showers available.
We went to the beach and returned to the hotel at about 1.00pm the rooms werent ready so we went to the pool and ordered drinks, these took an hour to arrive so once finished we returned to the reception. The rooms still weren't ready and we were told to wait in the lobby, and were told some guests had been waiting since 5.00am! after over an hours wait whilst other people were checked in we were getting annoyed so went back to reception and was told to continue to sit and wait. This time we refused and said we would wait at the reception desk until the rooms were ready, finally we got to our rooms just after 4.00pm!! Even then some of the room cards would not open the doors.
The rooms are clean and comfortable, and the restaurant good but its a shame that our stay will not be remembered by that it was the waiting around and lack of customer service that will stay with us.
- Official Description (provided by the hotel):
- The modern concept offers appealing, stylish guest rooms and suites which provide a calm, comfortable oasis of quiet a midst the hum of the busy city outside.Enjoy contemporary luxury in an excellent location, adjacent to the famous Jumeirah Beach, home to The Walk, Dubai’s most happening outdoor destination. Close to Dubai’s main business areas such as Dubai Media City, Internet City and JAFZA, Marina Byblos Hotel has the perfect location to suits the needs of both business and leisure travelers. Exploring the city could not be simpler with JLT Metro Station within easy walking distance.Marina Byblos Hotel offers 184 elegant, smoking and non smoking rooms and suites tastefully decorated and well appointed for your comfort, overlooking the famous Dubai Marina and Yacht docks. ... more less
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