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“New Hotel but Need Improvement in Service”
Review of Ramada Jumeirah

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Ramada Jumeirah
Ranked #155 of 550 Hotels in Dubai
Certificate of Excellence
Riyadh, Saudi Arabia
Level 5 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“New Hotel but Need Improvement in Service”
Reviewed November 3, 2011

Helloo Dear Travelers,

Ramada Jumeirah is brand new hotel but not to standards.

Make sure you have hotel map ready for taxi because taxi driver don't hotel location.

Mercato Mall: 10 minutes
Dubai Mall: 10 – 15 minutes
City Center Mall: 15 – 20 minutes

Likes:
1- Doormen are smiling and greeting you all times.

2- Carrefour and Spinney's supermarkets are walking distance.

3- Many different restaurants are close by, like 2-3 minutes walking.

4- There is a Pianist in the lobby if you care.

5- Ginger restaurant is tasty and nice atmosphere.

Dislikes:

1- Reception staff is not professional during check-in and check-out because Mohammed (one of the receptionist) let me waited during check-out around 10 minutes because he was trying to call the housekeeping to check if I used anything from the mini bar????? I advised Mohammed "It is better to ask a guest if he/she used anything from mini bar instead of letting a hotel guest waiting."

2- Housekeeping staff are not good in cleaning my room and their attitude. During check out a housekeeping staff came to my room while I was waiting bellboy to carry out my bags and asked me to check my mini bar items.
But Sorry Can't housekeeping wait 2 minutes until I leave my room??

3- Service in the hotel lobby is so bad. I order a fresh juice and waitress came back after 5-8 minutes and told we are out of Mint. I don't know why she waited 5-8 minutes to tell me that? When I asked many questions about the menu she is not familiar with items included in the menu and she went many times to ask her manager.

4- A/C inside my room is horrible even though it is NEW hotel. Sometimes is very cold and other times is warm??

5- while I was booking my room, I request a Non-Smoking room and during check-in receptionist told me sorry we are fully booked so no more rooms.

Good Luck

Badr S. Al Saif

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BADR-SAIF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islam S, Front Office Manager at Ramada Jumeirah, responded to this review, November 7, 2011
Thank you for taking the time to post your review on trip advisor.


Dear Mr Al Saif

We were disappointed to read that you found your stay underwhelming and that Ramada Jumeirah did not live up to your expectations or provide you with a wow factor.

I have shared your feedback with my management team and they are looking into their invidual areas to see where improvements can be made. Furthermore, I apologise that you felt some of your experience was so poor and this is one area we are re-visiting during our departmental training.

Thank you for bringing these issues to our attention as it allows us to upgrade and enhance our resident experience.

I hope to have the opportunity of welcoming you back to Ramada Jumeirah Dubai on another occasion.

Sincerely yours,

Islam Saleh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Penang Island, Malaysia
Level 6 Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 11, 2011

My local partner booked this hotel for my business visit. Ramada Jumairah is close to Port Said. It is a great 4* hotel with 5* service & rooms. The Coffee house serves excellant buffet breakfast with open kitchen. The buffet spread can put some 5* hotels to shame. They have everything you can imagine to get you off to a perfect start.
As I was out most of the day till late night, I could not try some of they superb restaurants, Gym, sauna, steambath, pool, business center & other facilities. There is a lobby lounge with a pianist.
The momment you arrive, the doorman welcomes you with a greetings and doors are opened and guided to the reception. Even though this is a 4* hotel, i felt like being in a 5* hotel. Room & bathroom are big and spacious.

Room Tip: As hotel is located just off the main road, you do not get to hear any noise. As it is located out o...
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank andymuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 6 Contributor
461 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed September 6, 2011

It's brand new hotel with nice location but not the best, it's near but you need transportation. nice staff and quite.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank AbdullahAltamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Jumeirah

Property: Ramada Jumeirah
Address: Jumeirah Al Mina Rd | PO Box 12112, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#105 Business Hotel in Dubai
#111 Romantic Hotel in Dubai
#119 Family Hotel in Dubai
#137 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Jumeirah 4*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the new and exciting Ramada Jumeirah Hotel. This chic and modern hotel in the centre of Dubai is placed on Dubai’s Al Mina Road and near some of the city’s main areas such as Sheikh Zayed Road, Jumeirah Beach and the World Trade Center. Our 4 star hotel in Dubai city is a mere 5 minute drive from the International Financial Center and Dubai’s International Convention & Exhibition Centre, one of the city’s premier Business hubs. Several of the main tourist attractions such as Dubai Mall, Dubai Museum and Dubai Zoo, are also just minutes away from our 4 star hotel accommodation. Besides, Ramada Jumeirah Hotel is also just a 20 minute drive from the Dubai International Airport, making it easily accessible for travelers.Feel at home in our stylish 252 Classic Rooms, Deluxe Rooms and Suites. All the guest rooms in our 4 star hotel in Dubai centre have marble adorned generous bathrooms , TV and Ipod docking station.Our guests are welcomed to a state-of-the-art Health Club and Spa, a stunning roof top swimming pool and sun deck with unparalleled views of the Dubai skyline and the world’s tallest tower, Burj Khalifa. Our business travelers benefit from a host of corporate facilities in our hotel in Dubai centre that will meet all their business requirements. Whether it is for business meetings or corporate events, our contemporary fully equipped boardrooms and meeting rooms in Dubai centre are well equipped and our professional meetings team will ensure that your event is a success. Ramada Jumeirah Hotel also offers a choice of world favourite dishes at Cuisines, our international dining restaurant in Jumeirah, Dubai. Savour the flavours at our open-plan SouthEast Asian restaurant, Ginger. Watch football and enjoy a drink at our Scottish Pub, The Docks. ... more   less 
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Also Known As:
Ramada Jumeirah Hotel Dubai

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