They did n’t acompany us to check in the room just gave me the key and said 3rd floor. most of the staff look tired. hotel and room is clean and ok but all around the hotel is old buildings. I don’t like windows view.
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Artwood Ahonsi
Dubai, United Arab EmiratesTrips and tours
Review of Grand Central Hotel
Reviewed Apr 3, 2019via mobile
Getting a hotel in the Emirates is easy, but getting one that cares for your every need is key. The staffs, the breakfast , the house keepers , the front desk and the manager makes your stay easy .strategically located and neat. Taxis at your finger tips and a walk away from restaurants ,shops and the metro station. My stay here is awesome .
Date of stay: April 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MohammedJ1282, Front Office Manager at Grand Central Hotel, responded to this review
Responded Jul 20, 2019
Hi Sir! We are happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form our end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Mohammed
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (321)
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All reviews thank you so much special thanks reception mr arabic
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lawinscale
Tehran, Iran
98
via mobile 
Date of stay: March 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MohammedJ1282, Front Office Manager at Grand Central Hotel, responded to this reviewResponded July 20, 2019
Hi, Sir! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Mohammed
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RatishSharma
New Delhi, India
414
My wife and I stayed here and it was a pleasant experience. Staff is courteous, Francis at reception is cheerful and welcoming. SP, Tulsi and their team at restaurant give their best to ensure that the guests are served well. We are vegetarian and SP and other team mates ensure that we get good Indian vegetarian food everyday. The rooms were clean and spacious. There is a close by department store Al-Maya in case something needs to be bought. We used to go there to buy flavored water bottles for our journeys. The metro station is also near by. Overall a good experience !
Date of stay: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MohammedJ1282, Front Office Manager at Grand Central Hotel, responded to this reviewResponded July 20, 2019
Hi Sir, Thank you for your valuable feedback on your stay. We are happy to hear that you have enjoyed the location of the hotel. We’ll put in our efforts to provide consistent service every time. Regards, Mohammed
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sasha_xyshasha09
Ajman, United Arab Emirates
2695
via mobile
I regret that I chose this hotel online and stayed for 2 nights. We could not do a refund due to it was not refundable.
I had a very bad experience when I stayed.
We were not treated right by the filipino receptionists. I am aware of hotel policies but accepting visitor (my bestfriend) in the room put me into embarassment. They took my attention when I received a call from the reception saying directly "how many person in the room?" arrogantly. That filipina is very rude! Same as the filipino guy who talked to me using tagalog without even giving a good address to the guest.
I'm really annoyed and disappointed.
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MohammedJ1282, Front Office Manager at Grand Central Hotel, responded to this reviewResponded July 20, 2019
Hi Sir, Thank for bringing this to our notice Something like this shouldn’t have happened, We’re extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues don’t get repeated again. Regards, Mohammed
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
livin4luvinlife
Arizona City, Arizona
4664
via mobile 
It’s been a decade since I stayed in such a horrible dirty run down hotel like this. If I could give it a negative rating I would give it a negative 5. The staff was rude. They make you feel like your a street bum or a low life when you check in. They confíscate your ID which I haven’t had happen since 30 years ago at a 2 star hotel or hostel in Europe. How they get away with a four star rating is beyond me. It’s a 2 star if that. The bed was horrible. Old springs low to the ground. The wall paper is dirty dingy, bubbling and peeling off the wall. Thr carpet was stained. The room smelled ancient with a cheap deodorizer to try to mask it. The drapes are from the 50’s. The furnishings are run down scratched and dirty. The tv reception on half the channels was fuzzy. I upgraded when I booked so I thought I’d get a little better room. I can’t fathom what the lower priced room looked like. And in fact it was so bad I checked out after 2 hours got my ID back and went to the holiday inn a block away. Do not stay at this hotel. Do not stay at this hotel I repeat. DO NOT STAY AT THIS HOTEL!
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GAUTAM G
Moscow, Russia
11398
via mobile 
Positive
Location is good, close to AL Riggs metro station with a lot of budget eateries
The room we got was Hughe, and the washroom had a tub
Negatives
There are too many to count....
Which hotel takes your passport in check inn and refunds it only when you check out, else you pay them a security
The hotel is a favorite for budget tour groups and hence better to avoid for sure. We had wait for 30 mins just to have breakfast, as it was full, a first for me.
The staff appear in a hurry and are not warm at all
Good luck trying to sleep as there are about 2 night clubs in the premises and the music is deafening...
Suggest to avoid. Spread the news....
Date of stay: October 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.