On business in Dubai for a week one or twice a month, so I try many hotels in this bracket. This has been the worst so far this year.
The (business) rooms are well appointed and comfortable - and the upgrade to a business room was at no extra charge.
The location is poor - it can easily take 15 minutes to travel from hotel to the Dubai Mall just 700 meters away. Taxis do not really like travelling to the hotel from the downtown area as it is so close and is not good business for them, There is a shuttle bus to the mall in the evening but I found that this tied me down to particular times. It is possible to walk, but its dusty and hot. Nothing else is going on around the hotel so I felt quite isolated.
One could probably make allowances for the location - as the buildings and roads around are completed, I am sure that this will improve. However the service also leaves a lot to be desired.
Rooms are often only made up after 5pm at just the time that I wanted to relax after a business day before the walk to get something to eat. I even tried hanging the "Please make up my room" card on the door when I left for work in the morning only to find it still hanging there on my return.
Tried eating in but the atmosphere was bland and the food expensive.
My minibar was not fully stocked as per the card provided and it was never replenished and nor was the complementary coffee (nice coffee by the way).
Then they have this phone with a button called "one touch service" - tried calling to get service - like to get more coffee, ask for my room to be made up etc. - only there was no answer.
Staff were courteous and friendly enough.
- Official Description (provided by the hotel):
- Well known for its superior hospitality and prime location, the M Hotel Downtown by Millennium, welcomes you with comfort and convenience in the vibrant city center of Dubai. Only 10 kilometers away from Dubai International Airport (DXB), the hotel offers an easy access to the commercial areas of the city such as Business Bay district, Dubai International Financial Centre and Dubai World Trade Centre. It is located next to Dubai Mall, a world-class shopping destination, and the striking landmarks of Burj Khalifa, the world’s tallest building and the Dubai Water Canal. Beautifully appointed rooms, flexible meeting facilities and thoughtful amenities, make the hotel an ideal base for business and leisure travelers. With its sensational nightclubs, stylish lounge and a well-equipped fitness center, the hotel is the perfect choice for a Downtown destination. ... more less
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