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“OK food with a major problem that they did not want to solve” 1 of 5 bubbles
Review of AOC French Brasserie

AOC French Brasserie
Ranked #692 of 9,407 Restaurants in Dubai
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Families with children, Kids, Business meetings, Large groups
Dining options: Dinner, Breakfast, Brunch, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
Neighborhood: The Marina
Description: A.O.C French Brasserie showcases the highest quality 'AOC' certified products from across France. Buffet and à la carte dining features classic French fare with a contemporary twist. Every Friday, experience our “French Style” Brunch featuring an array of seafood, a live rotisserie and an inviting crepes station. Children can also enjoy a fun afternoon at the Kids corner offering yummy finger food and entertainment including clown, face painting, cartoons and balloons. The outdoor terrace completes the relaxing experience.
Dubai, United Arab Emirates
Level Contributor
101 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“OK food with a major problem that they did not want to solve”
1 of 5 bubbles Reviewed June 18, 2012

We visited AOC French Brasserie for Friday brunch. We like to try different places in Dubai all the time. We usually take out our Entertainer coupon book and try to find somewhere to go. Last Friday, AOC won. We definately did not.

We arrived and confirmed with the hostess that we could use our vouchers for the brunch. The answer was 'yes'. We were then seated and we reconfirmed with the waiter that we could use our vouchers. Again, the answer was 'yes'. There were 4 people dining and two of us opted for the alcohol included brunch and two had the non-alcoholic version. The food was a typical brunch with nothing special. Half-way through the brunch, my husband decided that since we would have to pay for the two most expensive brunches (which is how the coupons work) that he might as well get a glass of wine (instead of taking a sip out of mine). When we received the bill, we were charged for 3 brunches (not the usual 2 that the coupon covers). The waiter said that the alcoholic brunches were not included with the coupons!?! This should have been told to us when we inquired about the Entertainer coupons! The waiter knew we had the coupons when we ordered! In the end, we didn't want to make a large problem for the waiter that had no control over the situation. The waiter even whispered in my husbands ear as he was paying that he would give us a free brunch when we returned!!!? We paid 295AED for half a glass of wine! Unbelievable!

Upon returning home, I emailed the Sofitel to tell them about our experience and to resolve it so that no one would have to be in our situation again. I have also contacted the Entertainer to tell them that one of their coupons seems to have stipulations that are not disclosed to the customer. I have received no response.

FYI. I have used Entertainer coupons numerous times before for alcoholic brunches and they are always accepted. AOC has a problem and has put stipulations upon what can be used and then does not inform the customer until the bill arrives! Unacceptable.

All in all.....even at 295 AED for a brunch, there are much, much better ones in the city!

  • Visited June 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
2 Thank DXB_Maple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
31 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Very nice buffet”
5 of 5 bubbles Reviewed April 17, 2011

I have experience the AOC Brasserie while I was staying at the Sofitel Dubai and found the buffet amazing, service fantastic and location ideal!

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank otombeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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