We visited AOC French Brasserie for Friday brunch. We like to try different places in Dubai all the time. We usually take out our Entertainer coupon book and try to find somewhere to go. Last Friday, AOC won. We definately did not.
We arrived and confirmed with the hostess that we could use our vouchers for the brunch. The answer was 'yes'. We were then seated and we reconfirmed with the waiter that we could use our vouchers. Again, the answer was 'yes'. There were 4 people dining and two of us opted for the alcohol included brunch and two had the non-alcoholic version. The food was a typical brunch with nothing special. Half-way through the brunch, my husband decided that since we would have to pay for the two most expensive brunches (which is how the coupons work) that he might as well get a glass of wine (instead of taking a sip out of mine). When we received the bill, we were charged for 3 brunches (not the usual 2 that the coupon covers). The waiter said that the alcoholic brunches were not included with the coupons!?! This should have been told to us when we inquired about the Entertainer coupons! The waiter knew we had the coupons when we ordered! In the end, we didn't want to make a large problem for the waiter that had no control over the situation. The waiter even whispered in my husbands ear as he was paying that he would give us a free brunch when we returned!!!? We paid 295AED for half a glass of wine! Unbelievable!
Upon returning home, I emailed the Sofitel to tell them about our experience and to resolve it so that no one would have to be in our situation again. I have also contacted the Entertainer to tell them that one of their coupons seems to have stipulations that are not disclosed to the customer. I have received no response.
FYI. I have used Entertainer coupons numerous times before for alcoholic brunches and they are always accepted. AOC has a problem and has put stipulations upon what can be used and then does not inform the customer until the bill arrives! Unacceptable.
All in all.....even at 295 AED for a brunch, there are much, much better ones in the city!