We booked our trip from this operator on a package - city tour, desert safari, and the marina cruise. It costs a bit more but we want to experience dubai fully in our short stay.
First, we had a city tour. A van took us from our hotel and all others converge in a bus with others from different hotels. When the tour guide started to speak, everything goes awry. He always stopped talking in the middle of his sentence, maybe trying to think what to say in a particular place. All the people in the bus felt uncomfortable the whole trip.
Next is the desert safari. We were excited on this one, hoping to dose off bad trip on the morning. When the 4x4 came, there are already other guests inside and we were placed behind. Inside, the guy in the front and the ones in the middle are together, a family I guess. We noticed there's a baby! My wife and I chatted that they might drop someone with the baby along the way (there are 3 ladies in the middle) but we were dead wrong! Along the way, the driver and the guy in front talked in their own langguage (Indian) the whole time and never bothered to talk to us! The baby was passed repeatedly from the front (held by the guy) and sometimes with the ladies. When we reached the desert, all Desert Rangers 4x4's converged and we noticed that our 4x4 is the oldest vehicle and no sticker or something to identify it as desert ranger. We followed other 4x4's with the maneuvers in the dessert, with crying baby inside the whole time. It's ok to us but we also noticed the driver always makes a short cut (he always fell behind the pack of 4x4's) and avoiding the great paths the other 4x4's do. Very disappointing. We tried to talk to the driver but he just plainly ignored us and continued to talk to the other guy in their langguage. When we arrived at the dinner location, it's already late, missing the nice sunset we saw outside our window. Upon alighting to the vehicle, the driver talked to the others some instruction and they rushed inside to go the dining table and the driver still ignored us! My blood went up and shouted to the driver, "At least let us know where we should go!". He noticed my anger and suddenly became attentive and told us the number of our table.
It come to my conclusion that Desert Rangers "outsourced" us to the other 4x4 operator, which is a terrible one, to save some money or something. We booked this tour 2 weeks before and I don't know why they put us on this driver.
Stay away from Desert Ranger. There are other good operators that will really value their customers.
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