On the face of it the hotel is a five star property but the service and attention to detail are low four stars at best. The room is a good size (we booked a delux) but it took engineering half an hour to come and fix the non existent hot water. To compound matters, the chap who was asked to bring extra hot chocolate turned up with one sachet - barely worth his trip up to the 32 floor.
The worst was the breakfast. Not only was the room a little dingy but the spread was distinctly lacking and to make matters worse, the dirty table cloths and scrapings of food were piled up in not one, but three locations, adjacent to the food displays - eugh. Not attractive.
Our waiter was attentive and friendly but didn't save it. At 230aed I think we will pop out tomorrow and try our luck elsewhere.
- Official Description (provided by the hotel):
- Nassima Royal Hotel situated in the city centre, impresses guests and passersby with its shimmering glass, striking style and superior service. The 5-star hotel's location near the bus and metro stations as well as the international airport makes moving throughout the city easy, while its proximity to Dubai International Financial Centre and walking distance to the Dubai World Trade Centre benefit business travelers. Burj Khalifa, The Dubai Mall and Jumeirah Beach are in close proximity and 5 minutes' drive away only. Dubai International Airport is 15 minutes drive away from the hotel as well. 471 Guestrooms and suites share a contemporary style characterized by marbled entrances and vivid accent colors. Every room also showcases free high-speed wireless Internet, a flat-screen LCD television, an alarm clock with iPod dock and has a spacious bathroom with luxury amenities. Nassima Royal Hotel features international and Asian restaurants, offering a variety of world cuisines, while the bars and Mo*Vida Nightclub provide places to unwind after a day in the city. Guests can enjoy state-of-the-art recreation facilities, including an outdoor pool area with a view of Jumeirah Beach, a health club, with options of personal training, as well as the luxury Spa Zen offering massages, body wraps, and facial treatments performed by experienced professionals in a peaceful, nature-inspired environment. Meetings and event planners can choose from the spacious business center, the meeting rooms on the 6th or 42nd floor, Nassima Tower, outdoor terrace and the distinctively shaped ground floor Origami rooms. ... more less
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