I recently stayed at the Radisson Royal Hotel in Dubai for 4 nights and was really pleased with my choice of hotel. The location is great, just a few minutes walk from the World Trade Center stop of the Dubai Metro, which made it really quick and easy to get to from the Airport but also easy to get to and from the main attractions and malls. The only negative aspect of the location is that the hotel is not located by the beach.
I found the service in the hotel overall excellent. As a Concierge member of the Club Carlson frequent guest member I got a complimentary upgrade to a superior room. It is worth mentioning that on arrival my room was not ready and had to wait for about 30mins for it to be cleaned but that was because I arrived at 9am, way before the official check-in time.
The room was spacious and very clean, and there were 4 small bottles of complimentary water which were replenished on a daily basis. There was also a box of Godiva chocolates and a welcome letter from the manager, which I thought was a nice touch. The bathroom featured toiletries by The White Company.
The hotel facilities were overall very good. The pool area is not very big but it was never busy and there was always available loungers to use. The fitness area was fairly well equipped and the gym equipment was clean and new. There's complimentary water and apples too.
The service was 99% of the time excellent. The super friendly lady in the lounge remembered what I had the first day for breakfast and would ask me if I wanted the same on subsequent mornings. The concierge was also very helpful, suggesting places to visit and things to do in Old Dubai. The only time that the service fell short was when I checked out and the gentleman at reception misheard me and was quite abrupt in his response.
Overall, excellent hotel and will definitely stay there on my next trip to Dubai.
- Official Description (provided by the hotel):
- Nassima Royal Hotel situated in the city centre, impresses guests and passersby with its shimmering glass, striking style and superior service. The 5-star hotel's location near the bus and metro stations as well as the international airport makes moving throughout the city easy, while its proximity to Dubai International Financial Centre and walking distance to the Dubai World Trade Centre benefit business travelers. Burj Khalifa, The Dubai Mall and Jumeirah Beach are in close proximity and 5 minutes' drive away only. Dubai International Airport is 15 minutes drive away from the hotel as well. 471 Guestrooms and suites share a contemporary style characterized by marbled entrances and vivid accent colors. Every room also showcases free high-speed wireless Internet, a flat-screen LCD television, an alarm clock with iPod dock and has a spacious bathroom with luxury amenities. Nassima Royal Hotel features international and Asian restaurants, offering a variety of world cuisines, while the bars and Mo*Vida Nightclub provide places to unwind after a day in the city. Guests can enjoy state-of-the-art recreation facilities, including an outdoor pool area with a view of Jumeirah Beach, a health club, with options of personal training, as well as the luxury Spa Zen offering massages, body wraps, and facial treatments performed by experienced professionals in a peaceful, nature-inspired environment. Meetings and event planners can choose from the spacious business center, the meeting rooms on the 6th or 42nd floor, Nassima Tower, outdoor terrace and the distinctively shaped ground floor Origami rooms. ... more less
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