We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful service and the most amazing staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Nassima Royal Hotel
Ranked #80 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed September 6, 2013

We arrived at the hotel very early in the morning after a very long flight. Reception staff were very helpful and accommodating. We'd booked a club room and were invited to go to the club and have some breakfast. The staff working in this area were absolutely amazing.

Staff at this hotel were happy, clearly liked their jobs and nothing was too much trouble for any of them. This is perhaps the best service I've received at any hotel in over 30 years of extensive travel.

Great location, great fast wifi....everything you could want and a whole lot more!

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

I really could not be happier with your review. I am very fortunate to have wonderful staff here and we all take great pride in providing the best customer experience possible. Thank you so much for mentioning the great work that we do and I will be showing your very kind review to my staff to show them just how much guests appreciate the effort they put in.

It would be a great honour to have you stay with us again and I know I can speak for everyone when I say it was a pleasure having you at the hotel.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,257)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,516 - 1,522 of 2,257 reviews

Reviewed September 5, 2013

This was the best hotel I haven ever experienced, everything was excellent. absolute nothing to complain. Hotel staff was perfect and helpful. it is the first time I got so good service. everything from loby, bar, spa, breakfast staff was excellent, and the people who worked there took us a warm welcome and even remembered our names every time we went down to eat. This hotel I would definitely recommend.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aein D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

What a great review. You have made my day with your very positive comments on the warm and friendly customer service you received throughout your stay. We are so passionate about making sure guest feel welcome and at home. It is also pleasing to see that you enjoyed many of our hotel facilities including our bar, SPA and breakfast.

We greatly appreciate your recommendation and would love to see you again soon.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Location of the hotel is superb. 2 minutes walk to the metro station. Very close to downtown and next to trade center. The rooms are spacious, clean and bright. Room service is very punctual and the privacy is respected at all times. The ambiance is mind blowing. A very active night club and various restaurants serving delicacies of the world. In a nutshell its value for money.

Room Tip: Rooms facing Burg Khalifa
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rakesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you so much for your excellent review. Our location is a real positive for our guests as getting around Dubai is easy especially with the Metro station just outside of the hotel. I am extremely pleased to see you thought we were excellent value for money. We do try our best to offer excellent value and a special all round experience for our guest. I do hope we welcome you to the hotel again soon.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I have stayed at this hotel many times. It has a great location, easy access to taxis. The service was excellent and all the staff were extremely helpful and welcoming. The restaurants and lounge are elegant and modern with great service. Free and high speed Wifi is available in all areas. The bar on the 51st floor is amazing. I highly recommend staying at this hotel. I can honestly call it my home in Dubai.

Room Tip: Almost all rooms have an amazing view overlooking Shaikh Zayed Road.
See more room tips
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

It is always great to see a review from a returning guest. You must know the hotel well after a number of visits so I’m sure other TripAdvisor users will appreciate your comments. I am especially pleased with your positive comments on the customer service your received throughout all of your visits and I hope that we can welcome you many more times in the future to enjoy our hotel

I look forward to your next visit.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

This hotel's got everything right. Great location, great price, excellent service (e.g. there was an issue with my ID at check-in and the staff offered me welcome drinks and apologized for the delay while I was waiting), free and speedy wifi in the room, and a rooftop pool with a view. The only reason why I am not giving 5 stars is a) the gym is nice but is small and feels tiny when more than 5 people are using it. On the first day we were 8 in the gym and had to wait to the equipment to be free. Objectively, it is smaller than most gyms I have seen at other hotels in Dubai. The second day though the gym was nearly empty and it turned out to be a much better experience. The only major drawback was with the valet parking. The staff had trouble getting the car key out so instead of alerting me of the problem, they left the key inside the card and opened a window to be able to retrieve it later. That cause my car battery to be drained and my car needed a boost to start the engine again. Not very good judgement on their part...

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pichungino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

I am happy to see you enjoyed your stay with us and your comments on our great location, great price and excellent customer service are well received. You have though made a number of important points on issues that caused a negative effect on your stay.

Firstly I completely understand your frustration with our gym being busy and that there was a short wait to use some of the workout machines. As with many other gyms we also have certain times that are busy and quiet. We are always looking of ways we can improve our service and I will be sure to discuss this with my staff to see what can be done to make guests experience at our gym as enjoyable as possible.

Your second point on our valet parking service is very disappointing. I have a great valet team and I will be talking to them about this issue. I apologise for any delay and I hope this did not cause too much inconvenience.

Despite these issues I’m delighted you enjoyed your stay with us and I do hope you stay with us again soon.


Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Spent a couple of nights at this hotel. Vey close to Burj Khalifa and Dubai Mall, about a $3 taxi ride away. All staff extremely helpful and available to look after any of your needs. About 100 meters from fast above ground rail service ($5 will give you an all day pass) that will get you from the airport to the other end of the city with emphasis on the main attractions. For us Canadians Timmies is 2 minutes walk from the hotel.
We enjoyed the hotel pool and one of the restaurants. Very quite clean rooms. Highly recommend this hotel and really enjoyed the fact that it was close to our places of interest.

Room Tip: Have no idea. We did not select our room which overlooked the main street..
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KariGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for sharing very helpful travel information. I’m sure many future guests will find your review very helpful. Transport links are very good from the hotel and it is one of the main reasons guest choose to stay with us as it allows them to travel throughout Dubai with ease. We are also very fortunate to be located so close to the World Trade Centre. This means you are never far away from any popular of Dubai’s spot.

Thank you also for enjoying many of our hotel facilities and one of our many hotel restaurants. Your recommendation is well received and I hope you choose to stay with us again.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Great location slap bang in the commercial district. Nice rooms with comfortable beds. Good Radisson breakfast (better than in the UK). Very good sushi restaurant on top floor with great views. Great service and lovely staff with sincere smiles. Far from beaches but great for a city break.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ningu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonRoyalDubai, General Manager at Nassima Royal Hotel, responded to this reviewResponded October 2, 2013

Dear Guest,

Thank you for giving us a great review. I appreciate your comments on our great location and if you do need to travel to other areas of Dubai or our great beaches then there are many excellent transport links. Specifically, we offer a daily shuttle service from which guests may reach the beach and I hope this will be of benefit if you chose to stay with us again.

I am also delighted you chose to enjoy Sushi in our ICHO Restaurant & Bar. The food is just great as are the amazing views of Dubai.

I hope we made a great impression on you and that you wish to return for another visit.

Kind Regards,

Cornelia Erhardt,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
0.6 mi away
The H Dubai
The H Dubai
#19 of 561 in Dubai
1,608 reviews
0.2 mi away
Fairmont Dubai
Fairmont Dubai
#48 of 561 in Dubai
1,978 reviews
1.3 mi away
Dusit  Thani Dubai
Dusit Thani Dubai
#82 of 561 in Dubai
2,275 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Conrad Dubai
Conrad Dubai
#110 of 561 in Dubai
3,087 reviews
0.5 mi away
Millennium Plaza Hotel Dubai
2.8 mi away
The Oberoi, Dubai
The Oberoi, Dubai
#8 of 561 in Dubai
1,950 reviews
Show Prices
Show Prices
Show Prices

Been to Nassima Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nassima Royal Hotel

Address: Plot 49 Sheikh Zayed Road | Trade Centre District, Dubai 9940, United Arab Emirates (Formerly Radisson Royal Hotel Dubai)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #80 of 561 Hotels in Dubai
Price Range: $141 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nassima Royal Hotel 5*
Number of rooms: 471
Official Description (provided by the hotel):
Nassima Royal Hotel situated in the city centre, impresses guests and passersby with its shimmering glass, striking style and superior service. The 5-star hotel's location near the bus and metro stations as well as the international airport makes moving throughout the city easy, while its proximity to Dubai International Financial Centre and walking distance to the Dubai World Trade Centre benefit business travelers. Burj Khalifa, The Dubai Mall and Jumeirah Beach are in close proximity and 5 minutes' drive away only. Dubai International Airport is 15 minutes drive away from the hotel as well. 471 Guestrooms and suites share a contemporary style characterized by marbled entrances and vivid accent colors. Every room also showcases free high-speed wireless Internet, a flat-screen LCD television, an alarm clock with iPod dock and has a spacious bathroom with luxury amenities. Nassima Royal Hotel features international and Asian restaurants, offering a variety of world cuisines, while the bars and Mo*Vida Nightclub provide places to unwind after a day in the city. Guests can enjoy state-of-the-art recreation facilities, including an outdoor pool area with a view of Jumeirah Beach, a health club, with options of personal training, as well as the luxury Spa Zen offering massages, body wraps, and facial treatments performed by experienced professionals in a peaceful, nature-inspired environment. Meetings and event planners can choose from the spacious business center, the meeting rooms on the 6th or 42nd floor, Nassima Tower, outdoor terrace and the distinctively shaped ground floor Origami rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Rezidor, Booking.com, Travelocity, getaroom.com, Hotels.com, Hotwire, Cancelon and HotelQuickly so you can book your Nassima Royal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing