After reading a few reviews (and paying for a couple tours and services) I was a bit apprehensive about working with this company. Despite this we had pretty smooth interactions with just a few bumps in the road.
The positives: everything flowed as promised, the airport pickup and drop off was on time, the pickups for the tours were on time, we had no trouble with our visa that they arranged and the hotel booking was successful as well.
The negatives: for our Adu Dhabi tour and it being on the last day of Ramadan (also Eid) most of the stops on the tour were closed. We weren’t able to go into the Grand mosque or the market and Heritage Village was also closed. This wasn’t really the company’s or the guide’s fault because it was the only time we could do the tour but we should have been pre-notified just in case.
Another issue was our guide for the Desert Safari tour. We were the only passengers who spoke English as a first language which was fine but our guide chose to speak mainly in Arabic and we couldn’t understand a thing. Yes, there were other passengers but when you’re leading a group for a TOURIST company and have people from all over the world you should assume English is the language of choice unless otherwise notified.
Last but certainly not least was my checkout form the hotel. Everything went smooth as usual, until the front desk manager came out and told me he would need me to pay for my room because they hadn’t received any payment from the tour company as yet. WHAT?! I paid these guys about 2 weeks before I even started this trip so why was my room not paid for as yet. According to the manager, none of the reservations made by the company were actually paid as yet so he had to hold my credit card for the costs of the room and if no payment received from the company, I would be charged. Needless to say, I will be contacting the manager of this company ASAP as I refuse to be charged twice for one hotel stay. No matter how nice the hotel was.
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