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Gloria Hotel
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Reviews (3,596)
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1,611
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All reviewsmetro stationsky loungedubai internet citymini marketdry hotelwashing machineexecutive floorcity viewnice hotelliving roomswimming poolbusiness tripsheikh zayed roadpleasant stayroom servicehouse keepingburj al arab
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Reviewed February 1, 2014

Overall this is a highly recommended hotel despite a few mishaps.
The hotel is conveniently located by the DIC metro station and has a large queue of taxis right outside the hotel.
The hotel has a number of restaurants including chains such as the noodle house operating 24 hours for those late night cravings as well as a supermarket and barber.

The rooms themselves are very well equipped.The kitchen has a large fridge, microwave, oven and stove, the living room has a large TV, DVD player, dining area and work desk equipped with wired internet access.

The valet service was also quite fast and the hotel reception staff always asked to see ID prior to issuing room card replacements which gave you a feeling of security.

What i didnt like:
* Service was typically quite slow, especially for maintenance.
* The elevators are always crowded, it could easily take you 15 minutes to get one.
* On returning to the room one day, i found that house keeping had decided to put my PJs in the bidet!

Would probably give this hotel 4 stars had it not been for the bidet incident!

  • Stayed: January 2014, traveled on business
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1  Thank TheRealKhairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

We stayed four nights at the hotel and had a very nice experience and no trouble at all. Location is right next to metro station which is very convenient. Nice clean large rooms. Good breakfast. Quick check in and check out. Good gym. Will surely recommend.

  • Stayed: January 2014, traveled with family
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1  Thank Sanjeev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Y, Manager at Gloria Hotel, responded to this reviewResponded February 1, 2014

Dear Sanjeev P,

Thank you for your kind feedback.
It was a real pleasure having you as our guest. Your kind words of appreciation are a great encouragement for the entire hotel team. Please rest assured that your generous comments have been shared with our team. Delivering warm hospitality service to our guests is our main goal and it is truly rewarding for us to read that we have achieved it.
We sincerely hope that we will have the opportunity to welcome you back to our property in the near future.

Kind regards,
The Gloria Hotel Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

From the moment we arrived to the moment we left the Gloria Hotel, we experienced a high standard of service. Everyone, and I mean, every member of staff was exceptionally friendly and spared nothing to provide a wonderful and restful stay, and went out of their way to accommodate us. The finishing of the hotel was high and more importantly, very clean. The breakfast and dinner food service was extensive and delightful. They have all facilities, restaurant, Gloria Hotel owned cars and drivers, pool, a spa and a 24hr gym. The rooms are large and the suites are not at all expensive. I was very impressed that given the inexpensive cost of staying there, nothing was spared, and attention has been given to every detail. I would definitely stay there again.

  • Stayed: January 2014, traveled with family
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Thank Tracey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Y, Manager at Gloria Hotel, responded to this reviewResponded January 29, 2014

Dear Tracey J,

Thank you for your kind feedback.
It was a real pleasure having you as our guest. Your kind words of appreciation are a great encouragement for the entire hotel team. Please rest assured that your generous comments have been shared with our team. Delivering warm hospitality service to our guests is our main goal and it is truly rewarding for us to read that we have achieved it.
We sincerely hope that we will have the opportunity to welcome you back to our property in the near future.

Kind regards,
The Gloria Hotel Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Stayed here over Christmas this year for 4 nights. Our room was a very roomy one bedroom suite with lovely city views at night. The staff were very helpful and accommodating. It is a little further from the central city than we might have liked but the taxis are cheap and are waiting outside the front for quick pick up. This makes the price for this hotel extremely reasonable. The bed was amazing so I would definitely recommend this hotel.

  • Stayed: December 2013, traveled as a couple
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Thank Neetz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Y, Manager at Gloria Hotel, responded to this reviewResponded January 29, 2014

Dear Neetz01,

Thank you for your kind feedback.
It was a real pleasure having you as our guest. Your kind words of appreciation are a great encouragement for the entire hotel team. Please rest assured that your generous comments have been shared with our team. Delivering warm hospitality service to our guests is our main goal and it is truly rewarding for us to read that we have achieved it.
We sincerely hope that we will have the opportunity to welcome you back to our property in the near future.

Kind regards,
The Gloria Hotel Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

I checked on the saturday with a reservation for 6 nights - but they only had 2 nights on their compueter....so after several commenst they ;amended the booking..."amended'!!!....This was after 8 mintes of tapping on the computer and not saying a word to me.

I had a nice rooom - I think they are all suites - I am not sure what was on but it cost of 400.00us$ a night!...The b'fast was average and the other restaurants - the noodle house and the Lebanese, were just OK....But note thye are not part of tye hotel - so you cannot charge to your room.....Free water and mini bar with cke etc.

No alcohol eg wine/beer is availabe in any of the 'BARS'......nor at the small shop inside the complex. It was right beside the Dubai Internet city metro stn so that was good. But the ranges of staff and the skills were varied, from very good to basic!

  • Stayed: January 2014, traveled on business
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Thank stevecapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Y, Manager at Gloria Hotel, responded to this reviewResponded January 29, 2014

Dear stevecapper,
Thank you for your kind feedback. We highly appreciate you giving us your comments regarding your stay, as this will help us to develop and improve our services.

Please allow us to apologize with regards to the inconvenience caused during the check-in process. The inaccuracy in your booking was caused by an error in the website interface and this has been already looked into. Rest assured that your comments regarding our staff will be taken into consideration for the necessary actions to be taken.

We sincerely hope that we will have the opportunity to welcome you back to our property in the near future.

Kind regards,
The Gloria Hotel Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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