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Jumeirah Zabeel Saray
Ranked #53 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed November 24, 2013

We were invited by friends who had frequented this hotel on many occasions.Our first experience was Brunch in Imperium which surpassed anything we had experienced before.Our next visit was an evening to Plaj ,the food and atmosphere was just perfect and all the staff where most helpful.Our final visit was to the spa where in just 2 short hours we were pampered and revived.We only had a taste of the hotel but on our next trip we shall be staying there.

  • Stayed: November 2013, traveled with friends
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Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded December 2, 2013

Dear Guest

Thank you for taking the time to provide your feedback following your recent visit to Jumeirah Zabeel Saray.

I appreciate your kind compliments of our exquisite facilities, culinary fare and the high level of customer service provided by our team of incredible colleagues.

I am also delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray. We certainly look forward to welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (5,230)
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3,389 - 3,395 of 5,230 reviews

Reviewed November 24, 2013

My Husband and I just got back from staying here. Beautiful hotel, spacious rooms, excellent food and friendly staff. The only slight drawback is that it is a bit isolated being on The Palm. Ideal if you just want to get away from it all but not so if you like to be walking distance from shops and other attractions.

Room Tip: If you take the Half Board option beware that this does not cover room service. We used room service...
  • Stayed: November 2013, traveled as a couple
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Thank JAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded December 2, 2013

Dear Guest

Thank you very much for your wonderful feedback from your recent stay at Jumeirah Zabeel Saray and for recommending our Resort on Trip Advisor.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

In regard to your feedback on the location of the hotel, whilst it may take a little longer to reach us, many of our guests often compliment this feature as a ‘perfect retreat’.

Once again, thank you for recommending Jumeirah Zabeel Saray on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

When we booked we thought it would be a great hotel and when we got there it totally surpassed everything we ever expected. The service was exceptional and the staff literally couldn't do enough for you. We arrived early and were really tired from our flight and we were able to get in almost immediately without an additional charge and even with towels and rose petals on the bed for my husbands birthday. We stayed there for ten nights and the room was so clean every day, never had a better sleep than we did here we didn't want to come home. We had a great view and ate in a few of the restaurants which were also delightful, Voi is worth paying extra for as the food is remarkable. Patrick who assists you getting a taxi was a delight and always went the extra mile to give you the driver details. We couldn't recommend this hotel enough and I could go on all day with praise but the fact I would continually go back says it all. Also if you do go get the times for the complimentary bus it will take you to the emirates mall and wild wadi which is worthwhile for free.

  • Stayed: October 2013, traveled as a couple
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2  Thank Daneriffic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded November 24, 2013

Dear Guest

I am very pleased to read your wonderful review of your holiday with us at Jumeirah Zabeel Saray and would like to personally thank you for choosing our Resort to celebrate your husband’s birthday above the many options available in Dubai.

Thank you for your kind acknowledgement of our warm hospitality and exquisite facilities. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay. I am also pleased to read your praise on our colleague Patrick who indeed makes a difference with his personalized service, it is with great pleasure that I am able to recognize him for his efforts to ensure our guests have an enjoyable and comfortable stay.

Once again, thank you for recommending Jumeirah Zabeel Saray on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

This was our 8th trip to Dubai and the Zabeel Saray has raised the bar for high quality hotels.
The hotel is located out on the tip of the Palm next to the One & Only.
The beach is wonderful (you can even hire small battery driven boats from the beach), the sea is calm and very safe and a Beachside restaurant offering live music and great service all day and evening.
Lifeguards are plentiful (on the beach and in the pool), even when there was nobody swimming guards were always in attendance.
We ate in all the signature restaurants but Amala was our favourite with Plaj and Al Nafoorah both close behind.
However it is the consistent high standard of service that sets it apart from other hotels we have stayed in. All the staff appear to genuinely want to help and they are very visual in the lobbies and corridors.
We were fortunate to have access to a Hotel Butler called Canan. She was an absolute star and couldn't do enough for us and will miss her now we have left the hotel.

Room Tip: Rooms facing over the pool have the best views.
  • Stayed: November 2013, traveled as a couple
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2  Thank londoneagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded November 24, 2013

Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for your kind acknowledgement of our opulent resort and our exquisite selection of dining venues.

It is gratifying to learn that we were able to deliver the high level of customer service that Jumeirah Hotels & Resorts are renowned for. Thank you for recognizing Canan who impressed you by her attention and professionalism. It is with great pleasure that I am able to recognize her for her efforts to ensure our guests have an enjoyable and comfortable stay.

I look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013 via mobile

What a superb hotel and facilities are 5*+ in my opinion, great pool area, large rooms with amazing bath and shower facilities etc...food was great, breakfast was excellent in any of the restaurants we went in and the Amala Indian restaurant was incredible. Prices are a little higher in Dubai but this hotel is worth very penny and the half board option can be used at various Jumeriah hotels which is explained from the onset of the stay and nice when you go into the city or off the palm. Faultless too many good things to write about...just book it!!!!

Stayed: September 2013, traveled as a couple
1  Thank Sam_G_Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded November 20, 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray.

I am delighted at your kind acknowledgement of our opulent resort, beautifully decorated rooms and exquisite selection of dining venues, and of course personalized service by our colleagues.

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah Hotels & Resorts are renowned for, and we are delighted that we have been successful in achieving this during your stay.

We look forward to the pleasure of welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

The service was outstanding. The best brunch we have ever had at Imperium. The spa is a must, all guests can access the spa and you really want to spend time there.
The deluxe rooms have views of the Palm but am sure even the superior rooms are fabulous too. Great choice of restaurants and free shuttle to Madinat.

  • Stayed: November 2013
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1  Thank mollyKentUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded November 17, 2013

Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our exquisite facilities.

Our Spa and selection of Restaurants are at the core of our resort experiences, and I am delighted to read we have been successful in achieving this during your stay. I am also pleased to read your praise on our colleagues who indeed make a differences, every day and everywhere.

We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Christophe Mousset
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Another fantastic experience with Jumeirah. It was the first time we stayed at Zabeel Saray. We arrived at 7 am on the morning and were greeted of 2 employees who followed us to our room even though we had first order the room from noon. We stayed in room with access to the Club Lounge which was absolutely fantastic and incredibly helpful staff. We have always been treated well at Jumeirah, but this experience was very special. Their SPA is amazing and a must - it's not the last time we occupy the Zabeel Saray. Our best recommendations for Zabeel Saray and the hotel staff!

  • Stayed: November 2013, traveled as a couple
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1  Thank Bo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this reviewResponded November 17, 2013

Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your feedback from your recent stay at Jumeirah Zabeel Saray.

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah Hotels & Resorts are renowned for, and I am delighted that we have been successful in achieving this during your stay. Rest assured your praise for our colleagues will certainly be shared with all involved, and I thank you for posting those on Tripadviosr.

I am delighted to read that you will be returning to stay with us and we certainly look forward to welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Family Hotel in Dubai
#17 On the Beach Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#48 Luxury Hotel in Dubai
Price Range: $249 - $2,195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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