We very much enjoyed our stay in a villa at the Zabeel Saray, only minor issues kept me from giving this hotel a 5 out of 5 rating.
We chose this hotel because it was a bit smaller than some of the others. Some people have complained about the location of the hotel at the end of the palm, but we came just to relax and taxis weren't expensive, nor did it take more than 15 minutes to get into town so this was not a problem and perhaps even an advantage for us. Very beautiful buildings, however as others have noted perhaps this was more cosmetic than quality, e.g., the light switches were flimsy. We appreciated having our own terrace and the shared pool was quiet and a perfect temperature, the lifeguard seemed to keep a close eye as our son swam around the island. It was nice to have a kitchen, we appreciated being to make our own coffee and they were very kind to supply the type of milk and soft drinks we requested. The hairdryer supplied was too weak for my preference and there was no good place to plug it in next to a mirror.
Service was generally good, obviously they are trying hard and sometimes almost were almost too keen, however there were some hiccups, for example, it took an hour each time we ordered ice. We really weren't sure how the butler service worked or even who our butler was compared to other hotels we've stayed in with butler service. Transport to and from the airport was very nice with chilled water and wifi. We noticed the security, I'm not sure what that was about, but unlike others who have commented in their reviews, we weren't approached by anyone or asked for ID.
We enjoyed all the restaurants including some of the best Lebanese food I've eaten. We appreciated the club lounge, though being in the villa we perhaps didn't use this amenity as much as we would have if we stayed in the main hotel.
Fantastic spa, the heated marble in the Hammam was great and the Arabian Rose treatment was fab. However, I found the reception staff brusque and I didn't like their aggressiveness regarding payment. Despite being a registered guest I had to give a credit card to make a reservation and was asked to pay before my treatment - I would like feedback from the hotel on why they seem so obsessed with payment, have they had trouble with guests not paying their bill?
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai