Beautiful premises, can't be argued otherwise, in fantastic settings. The rooms are top notch as everyone says. The staff is mostly very helpful and polite. However, there were instances for example on arrival at check in when we felt uneasy. We arrived at 10,30 and were told no check in until 3pm, fair enough rules are rules we thought. We were offered use of the pool and told to pop back to reception periodically to check if our room was ready. (You would think that they would call you the guest when the room is ready rather than asking the guest to pop in every now and then). Eventually room was ready at 1pm. No advise was offered to choose the restaurants and when we asked to change one of the meal bookings (still at check in we literally asked to change the dinner booking for the day after) we were greeted with huffing and puffing at us. A luxury holiday at a 5 star establishment is about pampering and making your guests feel good under all circumstances, and I did not feel this way all the time.
Another issue was that they cannot put a deposit block on debit cards, only on credit cards, but they don't say that at the time of the booking. So if you check in with your debit card they will have to literally debit the funds for deposit rather that put a hold on them. Not a big deal but it's strange I think...
Beautiful pool, private beach, great restaurants for the most, prompt housekeeping staff (one eve our bedroom had not been done and the housekeeping manager assisted straight away).
All in all a very beautiful hotel in need of fine tuning.
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai