When I was given 2 option between Zabeel Saray and The Address Downtown, without any doubt I choose Zabeel as a place to stay since we came for celebrating my birthday. I have stayed here several times and I am very sure of the service plus I was comfortable and happy with the view.
Unfortunately, yesterday I stayed in first floor and no view can be appreciate and in the morning I contacted the manager on duty to change to another room with better view. We changed to another room in higher floor but still I can't get any view from the balcony and the room since smaller and all the utilities prepared for one person. We made complaint again to the manager on duty, but still I didn't get any satisfied feedback. I understand that the room that I prefer is not available but at least I am expecting a better place and 'comfortable' from my point of view.
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- Also Known As:
- Jumeirah Zabeel Saray Hotel Dubai