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“3 nights at Jumeirah Zabeel Saray”

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Jumeirah Zabeel Saray
Ranked #51 of 546 Hotels in Dubai
Certificate of Excellence
Fareham, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“3 nights at Jumeirah Zabeel Saray”
Reviewed March 20, 2013

Really good hotel. Deserves its rating. Staff very friendly and helpful, especially the concierge department. It is well out of the centre of Dubai, about 40 mins by taxi, but they are so cheap its not a problem. It's so nice to have the private beach & sea. Evening meals were expensive, so take a taxi & eat elsewhere. You have to take a taxi anyhow as there is currently nowhere nearby. Using Red Bus in Dubai was well worthwhile. We felt quite safe in the city.

Stayed March 2013, traveled as a couple
Helpful?
4 Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, May 28, 2013
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high levels of customer service and our opulent facilities.

In regard to your comment on the cost of meals, rest assured our prices are regularly evaluated and updated in line with our direct competitors.

Once again, thank you for sharing your feedback from your stay with us. We look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Solihull
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 18, 2013

We checked out Monday 11 March, overwhelmed by the whole experience.

Hotel is fantastic, rooms are superb and the spa is beautiful. We will be back.

Special thanks to concierge guys Patrick and Sunhil, they helped us book a private car, not expensive, the best wat to travel on the Palm.

I do not usually post comments, but feel compelled to share our great find.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, May 28, 2013
Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent hotel and our exquisite facilities.

Thank you for recognizing Patrick and Sunil who impressed you by their attention and professionalism. It is with great pleasure that I am able to recognize them for her efforts to ensure our guests have an enjoyable and comfortable stay.

I am also very pleased to know that you will definitely return to stay with us at Jumeirah Zabeel Saray in the near future. We certainly look forward to welcoming you back.

Sincerely,

Stephan Schupbach
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 6 Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 17, 2013

Rooms good especially beds . Beach and pools excellent . Location too far from town . Food except breakfast very disappointing . Drinks especially wine ridiculously expensive . Great views of the Palm . Very friendly and courteous staff . Food in French and Turkish restaurant very disappointing . Best food in Indian restaurant . Cheap wines started at approx . 40 GBP per bottle and went up from there . 5 GBP Tesco quality .

Room Tip: If you want to see more than the beach stay closer to town .
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, March 23, 2013
Dear Guest

Thank you for taking the time to share your feedback from your recent visit to Jumeirah Zabeel Saray and for your kind acknowledgement of our warm hospitality and exquisite facilities.

I am sorry to read that there were aspects of your experience during your stay that did not meet your expectations and I would like to express my personal apologies that you left the hotel feeling dissatisfied.

As for your comment in regard to the cost of beverage, our prices are regularly evaluated and updated in line with our direct competitors.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tanworth
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 17, 2013

Second time stayed so I new what to expect but it gets better everytime the service is second to none they cannot do enough for you anything you want is there cleanliness is immaculate had a great view from room it was a omg stay didn't want to leave they are so friendly beach immaculate and restaurants . They put on a free shuttle bus to the emirates mall every 2 hours running up to 11 45 pm . Rooms are out of this world and the bathrooms are incredible . Going back soon can't keep away .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, March 23, 2013
Dear Guest

I appreciate your loyalty to Jumeirah Zabeel Saray and would like to thank you for your review from your recent stay with us on Trip Advisor.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

I am delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray in the very near future. We certainly look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.
Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 17, 2013

Zabeel Saray is a truly exceptional Hotel and our room was very nice and spacious, the shower was disappointing in that the water went hot and cold but apart from that very comfortable.
The hotel has a lot of staff so many that you sometimes get the feeling you are being watched, it's all very formal but in the main the staff are all polite and helpful with few exceptions.
Two restaurants on our half board package in Al Noorfarah and Amaya were fantastic, lovely food and plenty of it, the buffet was also good but we were disappointed that the food was the same most nights and although this is a bit picky there was no mint sauce to go with the lamb which was odd given the high standards.
The pool area is very good also but we found people reserving beds and not using them leaving sometimes 60% of the beds unusable but unoccupied which was annoying and the 5 lifeguards seemed over the top but then on our trip to the wild wadi the same type of over staffing seemed evident.
The happy hours made the drink prices more palatable but be prepared a bottle of beer was £8 and a glass of champagne £25, a double brandy (low quality) £60 this was difficult to deal with given the poor exchange rate the £ gets these days.
All in all a comfortable trip which became nicer every day we were there, would we return , not sure, the security guard that unceremoniously removed a lady from her husbands knee at a restaurant (not us I would add) gave the impression the place was on the edge and that made us uneasy but I guess the ways of Dubai should be respected but the couple were far from being provocative.
Last point you need a fairly lengthy taxi journey to get anywhere and the small extra for the better taxi cars was well worth the money ,better less rushy drivers and much nicer cars

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glenn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, March 23, 2013
Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our exquisite facilities and culinary fare.

I am also grateful to receive your comments on where you feel we could improve and rest assured we have shared this with our team.

In regard to your comment on our Life Guards services, I would like to reassure you that those are of the highest international standards as the safety of our guests is paramount to us.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 16, 2013

Please see this hotel for yourself ....as had soo many good times in our five..yes five visits. Last trip was Xmas and did not miss home at all as all the staff made us feel sooo welcome again. Rahul as always does not let us down and each time makes it better. The Club lounge staff as always are the best- well done to you all - they are an asset to the Zabeel. Sad there is no room for us in May but that tells you how fantastic a hotel it is.

Room Tip: Club room is fab
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank dennisrobertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, March 23, 2013
Dear Guest

I appreciate your loyalty to Jumeirah Zabeel Saray and would like to thank you for your review from your recent stay with us on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors.

Thank you for recognizing our colleagues from our Club Lounge who impressed you by their attention and professionalism. It is with great pleasure that I am able to recognize them for their efforts to ensure our guests have an enjoyable and comfortable stay.

We look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.
Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2013 via mobile

Just returned from a week at the zabeel . From the moment we arrived we were very impressed . We were given a complimentary upgrade from a club room to a junior suite which had wonderfully views over the palm . The huge Turkish baths are fantastic . We had booked the club lounge which was quiet and the service of the team was very efficient . We took breakfast early each morning where again the staff especially Haider were impeccable throughout our stay . The restaurants are easy to book through the club lounge the Amala Indian was again excellent . The pool and beach are also of a very high standard and very relaxing . All in all a superb hotel of the highest quality can't wait to return in June .

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, March 23, 2013
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high levels of customer service, culinary fare and our opulent facilities.

I am delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray in June. We certainly look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.
Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Zabeel Saray

Property: Jumeirah Zabeel Saray
Address: The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Family Hotel in Dubai
#17 On the Beach Hotel in Dubai
#18 Romantic Hotel in Dubai
#21 Business Hotel in Dubai
#47 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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