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The Ritz-Carlton, Dubai International Financial Centre
Ranked #49 of 544 Hotels in Dubai
Certificate of Excellence
McLean, Virginia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“OK Ritz Carlton”
4 of 5 bubbles Reviewed March 1, 2014

Hotel is located in the DIFC. Very close to Dubai Mall. Breakfast at the lounge was nice. The indoor pool was small for Dubai standards. As always the sleep quality at the Ritz is just unbeatable. Staff were OK overall.

Room Tip: Look for a package that includes to and from airport with lounge access.
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  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AnaWaRefeginly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
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Germany
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 bubbles Reviewed February 28, 2014

I have stayed at the Ritz Carlton on several occasions while visiting Dubai for business.

The hotel is very well located in the DIFC which is the primary reason for my stay (approx. 2 minutes walk to the office buildings next door).

However, the service level at this hotel leaves alot to be desired. I always request a quiet room and I'm usually given a room near the lift anyway. On one occasion I asked to move to another room and it was a hassle for the front desk staff but eventually they moved me elsewhere with a twin bed (but without telling me first that this is all they had left). I find that in the hotel rooms the beds are quite close to the room door which means that it is easy to hear people talking as they walk down the corridor. I am not a particularly light sleeper but I am often woken by people walking down the corridor past my room door during the night.

The service level at the breakfast room is also disappointing. Often several people are there to greet when arriving but their smiles and hellos always appeared so strained and not natural which I find has the opposite effect of what is intended (not comforting or welcoming at all).

The staff at the breakfast service are somewhat overzealous and insist on seating guests at a table which they designate rather than letting people comfortably find a free table. Usually the breakfast area is quite busy and is divided into 3 sections. Sometimes they only open up sections 2 and 3 when there are enough guests dining. On one occasion I asked to sit in a section where it was less crowded and I was rudely told that I was not allowed as that area had not been opened up. I asked why others were allowed to sit there and they told me that they had insisted on sitting there. It just seemed as though there was aribitrary rules enforced by sstaff without taking initiative or understanding guest requests.

I also found the check-in and check-out service slow and the staff were trained to provide very forced pleasantries which was not very pleasant at all.

Clearly this is a five star property with a nice reception, and rooms that are reasonably appointed. However the service level is seriously low. It is the reason why I choose to stay elsewhere, even if it means having to take a short taxi ride to the office.

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Roaming12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HannahG63, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review, March 2, 2014
Dear Sir,

Thank you for taking the time to leave such detailed feedback. I am very sorry to hear that your experience did not meet your expectations, particularly with regards to the service you received, as this is one of the areas where The Ritz-Carlton strives to excel.

As your stay was in June 2013 it is difficult to determine which ladies & gentlemen were serving you in the breakfast restaurant and on the front desk, but I would very much appreciate the opportunity to discuss your experience with you further. If you can afford the time, you can contact me on lothar.quarz@ritzcarlton.com, and I would be happy to call you to discuss, should you feel comfortable with emailing me your contact number.

Best Wishes,
Lothar Quarz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

Everything was just perfect! I have stayed in some nice hotels but this beat them all hands down, we had a suite which was just WOW, staff were fantastic and couldn't do enough for you. Although this I based in the financial district it was so easy to get all around Dubai :-)

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HannahG63, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review, March 2, 2014
Dear Adele,

Many thanks for taking the time to leave such wonderful comments. We aim to provide a ‘wow’ experience for every guest, so I was delighted to see this word in particular! As you say, we are very centrally located, so I hope you had the opportunity to enjoy some of the fantastic attractions that Dubai has to offer.

Thank you again, and I hope to welcome you back to The Ritz-Carlton, DIFC in the near future.

Best Wishes,
Lothar Quarz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 20, 2014 via mobile

I had a one-bedroom suite. The Ritz offers a great choice of restaurants and bars for as business meetings so evening drinks. Personally I liked the chilled open-air lounge that is good for both. Room is refreshed twice a day. There is no "ladies only" gym or pool either, but the SPA overall is great.

Shall I mention the level of service and bed quality for Ritz regulars?!

Stayed September 2013, traveled on business
Helpful?
Thank DinaBurganova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amman
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

Visited this place again after a last review of mine which was taken very seriously by the General Manager. Out of many places this management cared and did something to satisfy the customer. We were well received and treated, given our choice of room and had a wonderful stay.

Room Tip: If you are more than 2 take one of the apartments in the residence section, spacious and with fully...
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dureid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riyadh
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 20, 2014

Excellent Hotel.. Just perfect.. The service and the staff are very professional. With a very good position at the Financial center, you are very well placed to access (walking distance) to some of the best restaurants (Roberto, La Petite Maison, Zuma) and very closed (10mn Taxi) to the Dubai Mall. The experience in the hotel is just perfect.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank francois111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
111 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
3 of 5 bubbles Reviewed February 9, 2014

We stayed in a 3 bedroom apartment which was cold and impersonal and not very clean. There was still trash left in one of the trash bins! We had no view, overlooking a big construction site, and I believe that construction will soon start which will produce dust and noise. So beware and ask on which side you will be placed.

Marwan who checked us in though was very personable and friendly. He followed by a phone call and the next day by inquiring if we needed anything.

But beware if you need to eat in the hotel, the hotel thai, one of the few outlets, was very pricey! An ordinary meal for 3 adults and 2 children ended up costing us over USD300! Definetely not value for money especially served in a cafeteria like decor and atmosphere.

Finally the check out was somewhat annoying as they claimed that they couldn't extend until 2 pm without a lot of checking back, explaining etc and in the end, the Manager did come through but reluctantly. It is certainly not what we would expect of a 5 star property such as the Ritz Carlton.

Room Tip: Make sure you ask for rooms on the other side of the porte cochere and away from the construction si...
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  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank VoyageurW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Dubai International Financial Centre

Property: The Ritz-Carlton, Dubai International Financial Centre
Address: 4 St | Gate Village, DIFC, off Shelkh Zayed Road, Dubai 482032, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Dubai
#39 Business Hotel in Dubai
#40 Romantic Hotel in Dubai
#47 Luxury Hotel in Dubai
#74 Family Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Dubai International Financial Centre 5*
Number of rooms: 341
Official Description (provided by the hotel):
The Ritz-Carlton, Dubai International Financial Centre is located in Dubai’s most vibrant destination for business, restaurants, leisure and the arts. Standing 14 stories high, the hotel epitomizes understated luxury and elegance behind the handsome limestone façade. The Ritz-Carlton Spa, indoor and outdoor pools, three world-class restaurants and three lounges with terraces make the hotel a dynamic setting and opulent retreat for any affluent traveler. Guests can enjoy the hotel’s outstanding business and leisure facilities, whilst benefiting from a direct walkway to The Gate, at the heart of DIFC, plus the added convenience of the city of Dubai at their fingertips. Premier attractions including Dubai Mall, Burj Khalifa and the World Trade Centre are just minutes away, along with two metro stations and the diverse downtown Dubai nightlife. The Ritz-Carlton, Dubai International Financial Centre the perfect spot from which to explore the Middle East’s most exciting city. ... more   less 
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Also Known As:
The Ritz-Carlton, Dubai International Financial Centre Hotel Dubai

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