We decided to visit Dubai for DSF during the last three days of DLF 2013. The Burj Executive package offered by Hotel Park Regis Kris Kin looked to be overall attractive as it had functionally convenient features ( Free airport transfers / mng buffet / lounge access / pre dinner drinks / complimentary laundry / free Wifi ) . However our first stay here, 5N / 6D was grossly disappointing. Rooms were smaller for a longer stay. Hence, we had to move to a Suite room immediately on check in at an additional cost. The suite room lacked enough interior design and furnishings for its size and was looking ordinary. The check in process took longer time as the reception staff were very casual and lethargic. The wardrobes in the Suite room didnt have lights inside them. The shower-heads in the shower room did not work properly. The Wifi in the room was very slow. Beds were hard. Same snacks were offered everyday during pre dinner drinks in spite of our daily requests to change the menu, hence, we used this facility only for three days. The breakfast buffet didnt have enough vegetarian menu. Hence, I had to manage with cereals / breadbasket / fruits and coffee. The check out process, again, as expected, had issues, the reception team made erroneous higher billing and it took real pain for us to convince them and establish that the billing was not correct. Then the issue was sorted out, but not before undergoing serious stress. Undue delay again. The good features were the team in the restaurant was good and took care of us well during breakfast time. Housekeeping team and Chauffeurs were supportive throughout. The property has a location advantage, nearer to airport, city landmarks, and quite a no. of restaurants around the corner. We enjoyed the 360 degree view of the city from the 19th floor restaurant. Good location, good property, smart package but not backed up by qualitative services, especially in the reception counter. The care and pampering which we enjoy in dubai hotels is definitely missing.
