We had a hard time at the Park Regis from check-in to check-out. The staff at Reception became confused when our group of four, originally booked to share two double rooms, requested an extra room (i.e. three rooms in total). This is a fairly straightforward request however it was managed poorly by Reception and took way too long to organise.
I was unwell for part of my stay and needed to stay in bed for a day. Housekeeping was militant and I was made to feel that I needed to vacate the room so they could make it up, despite having the 'do not disturb' alert active.
We had extended our initial booking by a further two nights prior to leaving for Dubai, however we were required to check-out on the depart date of our original booking and check back in again for the additional two nights. This was unnecessary and inconvenient.
When we did check out, Reception totally stuffed up our bills with items for other rooms on our bill and items from before we had even checked in added to our bill. It took my partner 40 minutes at Reception to sort this out and they were quite rude about it.
The room itself was spacious and comfortable with a decent sized bathroom. It had an unpleasant chemical smell when you first walked in.
We didn't partake in the included breakfast or eat at the restaurant. We ordered room service a couple of times, it was delivered in good time and the quality was average - not bad but not wonderful.
We stuck our heads into the 'nightclub' one night to see what it was all about - some sort of karaoke night with Phillipino girls in very short hot pants tottering around in heels on stage.
Dubai's attractions are around 30 minutes from this hotel and taxis are very cheap in Dubai. There is nothing of note within walking distance. I wouldn't stay here again though, based on the service and attitude we received.
- Official Description (provided by the hotel):
- Conveniently located opposite Burjuman Centre, walking distance to Dubai Metro, few minutes’ drive from the airport and within easy reach of the city’s major leisure and business establishments. The 384-room 5-star hotel is the ideal address for both business and leisure travellers boasting a range of numerous dining options including amazing views from Kris Restaurant and Wine Bar located on the 19th floor, a number of function rooms suitable for small meetings through to an extravagant banquet for 220 guests, spectacular rooftop swimming pool and leisure facilities, spacious guest rooms, free internet/WIFI throughout the hotel,genuinely warm and welcoming service. ... more less
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