Stayed one night on a long lay over. Emailed three times before arriving to arrange airport shuttle (they have it on their list of services) and got no response. Ended up getting a taxi - about half and hour and 85Dirhams (taxis leaving from airport have a flag fare of 25Dhm). Also emailed prior to coming to book a massage - no response so booked on arrival, luckily they had space. Arrived and they had already charged my card. Was fine, but usually as per Booking.com statement they do not charge until you have arrived. Was a bit annoyed, as I had paid extra for the breakfast option, but upon arrival was told breakfast is not served until 7am - no good if you have an early flight. If they hadn't charged my card I would have asked to pay for the no breakfast option. It was only $16 so I wasn't too concerned. Staff are adequate but by no means polite and they don't appear to go to any effort for you. Rooms were over powered with cheap perfume/air freshener, it was horrible, so strong and incessant. They shouldn't have had that as it was extremely unpleasant. The spa is really good. The women running it are lovely and very professional and offer a very good service. It's 600Dirhams for a 1 hour morrocan bath and 1 hour thai massage package deal. Hotel is very far from airport. Hotel organised me a shuttle in the morning for 100Dirhams flat rate - it was a private car, not a taxi hence the more expensive price. Hotel is a twn minute taxi ride form Mall of the Emirates. Rooms are clean and modern, bathrooms very clean and shower powerful. Bed was firm, comfortable, spacious. I stayed on a Tuesday night and there was no loud music or noise from the nightclub as other reviewers have mentioned. WiFi password is administered upon arrival and I found it to be fast and reliable.
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