This is a warning for travelers considering a stay at the “One and Only” resorts in Dubai. The “One and Only” positions itself as a high end luxury resort, which would lead you to believe that care and concern for guests are a high priority. My experience as a guest there in January suggests otherwise. To start, the check-in process at the “One and Only Royal Mirage” was long and frustrating. Confusion about rooms and a long wait while the desk clerk fumbled with the paperwork was only the beginning. Little did I know that things were about to become much worse.
As a result of conflicting and erroneous information that I was given by a hotel employee I was late for an appointment with a business colleague who I was to meet in the lobby of the “One and Only Palm”, the adjacent property. I entered the lobby and was looking for my colleague when I tripped into an open fountain that sits in the middle of a walkway. There are no safety measures to protect guests from this hazardous obstruction.
I suffered what was a devastating injury to the major muscle and tendon in my right leg, which required emergency surgery at a Dubai hospital and a subsequent air ambulance airlift out of Dubai for further surgery on my leg. I was discharged after an inpatient hospital stay of over 8 weeks. I have been in daily physical therapy for months since my discharge in an attempt to regain full use of my right leg.
Sometimes accidents happen. What is appalling is that the “One and Only” chain has shown a total disregard for the magnitude of my injury and has denied any culpability for the hazardous condition that caused it. My requests for reasonable consideration have fallen on deaf ears. They have been totally unwilling to accept any responsibility for the hazardous condition even though (so I’ve been told) they were subsequently forced to make certain changes by the local government.
This hotel company and the behavior of its management are, in my opinion, among the worst I have ever encountered. As a corporate CEO it has been my privilege to stay at some of the finest hotels in the world and I would rank the “One and Only” at the very bottom of the list.
To suffer an injury of this magnitude and have the property management totally uncaring and dismissive makes this a place, in my opinion, to avoid at all costs. Again, travelers beware.
- Official Description (provided by the hotel):
- Arrive in style by limousine or boat at the private marina of Dubai's most intimate new beach resort. Discover this exquisite low-rise boutique oasis located on the lush, landscaped private peninsula of the Palm Jumeirah crescent. One&Only The Palm blends Moorish and Andalusian architecture with contemporary chic interiors, consisting of 91 keys and 4 exclusive Beach Villas. Stylish guest rooms are secluded in a residential environment within the tri-level Manor House, six low-rise Mansions and four private Beach Villas. Once relaxed and unpacked, indulge in the resort's private leisure facilities including a stunning 850 square-metre swimming pool, 450 metres of beach front and the outstanding all-suite One&Only Spa and fitness centre. Includes Daily Breakfast in Zest. Plus, families staying three nights or more will receive one complimentary Aquaventure Waterpark ticket per person per stay until 30 September 2016, unlocking unlimited thrills at the largest and most exciting water park in the Middle East. Situated across 42 acres of coastline, Atlantis The Palm, Dubai creates a stage of vibrant water experiences such as Master Blasters, speed slides, rivers and rapids. Enjoy the thrill of Aquaventure Waterpark, explore the Dubai marine life of The Lost Chambers and make your dreams come true at Dolphin Bay. The waters of Atlantis await! ... more less
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- Also Known As:
- One And Only The Palm Dubai
- One&Only The Palm Dubai Hotel Dubai