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“quiet and restful” 4 of 5 bubbles
Review of TIME Grand Plaza Hotel

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TIME Grand Plaza Hotel
Ranked #74 of 544 Hotels in Dubai
Certificate of Excellence
York, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“quiet and restful”
4 of 5 bubbles Reviewed February 25, 2013

We stayed at this hotel for two nights and were pleasantly surprised. Our room at the side of the hotel was spacious and clean with plenty of hanging space and a huge bathroom. The breakfast was plentiful and we ate once there in the evening and were well satisfied with the meal. The staff were helpful and efficient even returning my lost purse quickly.

Room Tip: Ask for a side room
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIME Management ., Manager at TIME Grand Plaza Hotel, responded to this review, February 25, 2013
Dear Ms. Susan G,

Thank you and we look forward to have you with us again.
We are very grateful for your positive comments regarding your stay with us. We make sure that every guest of TIME Grand Plaza Hotel will experience service at its best from all levels of our organization.

We hope to see you again on your next stay in Dubai.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    337
    181
    34
    10
    10
See reviews for
98
134
58
194
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Riyadh, Saudi Arabia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed February 19, 2013

We booked 3, rooms for two nights, hotel is convenient and 15 Minutes from airport, Buffet breakfast was amazing and well served. We requested if we could checkout one room till 5pm but front desk didn't allow, even the Manager came and told he cant do that. We were sitting in lobby for the rest of time. Internet is way too expensive,Better use local SIM card or visit nearby Internet Cafe. It would be great if hotel management accommodate guests if they have issues like us it might not be obligatory but That's what call Customer Service.

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank lolopopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 18, 2013

We were family of 6 and booked 3, rooms for two nights, overall hotel was clean and well managed, Buffet breakfast was amazing and well served.We made request for 1 double bed and rest King size but double bed was not available. Our outbound flight was late in the evening and we requested if we checkout 2 rooms early morning but keep the 3rd room till 5pm but front desk didn't allow. They told they could only extend till 2PM, we asked for manager and a guy name REUBEN came and told he is manager and after arguing with him for long he said he will extend one room till 3PM only which was of no use so we checked out all thee rooms @noon and were sitting in lobby. it was unbelievable that in this technology era Hotel Internet is heavily costly even your mobile phone roaming internet will be less, Better use local SIM card or visit nearby Internet Cafe.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Lolopopo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TIME Management ., Manager at TIME Grand Plaza Hotel, responded to this review, February 24, 2013
Dear Lolopopo50,

First of all, please accept our sincere apologies for not being able to grant your request for late check-out during your recent stay with us as we were running in a fully booked situation during that time. Also, we have made a note of your feedback related to internet charges, although our prices match with all other competitor hotels, rest assured that we will take this matter into consideration.

On a more positive note, we are delighted to hear about your positive feedback regarding the overall cleanliness of our hotel as well as the amazing buffet breakfast.

Again thank you for your comment and we look forward to welcoming you back in the near future.


Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southeast
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

I just completed a four night stay at this property 28/01/13 - 02/01/13 Rm 113. I arrived late due to travel issues in the US and western Europe. Not a problem. The ladies on the reception staff were professional and very accommodating. My room was Large,, clean and well appointed. The only thing was the tub/shower, as opposed to a walk in shower (my preference) . NOT A MAJOR problem.
Overall the room was excellent.
i ate in their Dining Room.throughout my stay and found the food quality to be consistently good and the staff in the dining room were very helpful and attentive.

The propety is close to the Dubai Airport and at times this can challenge the Front Office staff but the handle these times extremely well.

When I return to Dubai, I would definitely stay here again and again depending on my schedule

A Great location for the business traveller or a family who has a prefernce for being close to the Airport.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank osteophyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this review, February 4, 2013
Dear Osteophyte,

It was a pleasure having you with us at TIME Grand Plaza Hotel. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities.

Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future.

Kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 30, 2013

I spent 2 nights at this hotel after an "upgrade" from the Opal Living Courts. We arrived at the hotel at about 3 pm, and was told to wait because the Executive Suite was not ready yet. After a 45 min wait, we were shown to our room. Our problem was that we were a family of 3 adults and 1 child, but the room had only 1 queen size bed.We were told to wait while they attend to the problem. By eight o'clock, we were still waiting, and our luggage was still sitting in the hotel foyer. Eventually, by eleven o'clock at night, after going out for supper, we got two rooms, which were very nice.
This is a very busy hotel with a lot of the airline staff staying here. The staff at the front desk is very busy dealing with guests coming in and out, and forget to sort out and attend to other guests

Stayed December 2012, traveled with family
Helpful?
2 Thank AnitaPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this review, February 4, 2013
Dear Ms. Anita Pretoria,

Thank you for your comments on Trip Advisor and we would like to offer our most sincere apologies for the inconvenienced you and your family had experienced during your visit. As you noticed the hotel is a busy hotel and at times, the Front Desk gets over powered and was really very busy. Nevertheless, we would like you to know that we have addressed this issue to the concerned department and the necessary action has been taken under my supervision.

Once again please accept our sincere apologies and rest assured that we will spare no efforts in making your next stay with us both comfortable and enjoyable.


Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 30, 2013

Hotel staff very professional/helpful . Excellent spa/poolside area.I'm in Dubai frequently on business and the Time Grand Plaza is my now one of my favorite locations to stay. Close to Airport/Major attractions.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GDHolland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miraj,maharashtra
2 reviews
5 of 5 bubbles Reviewed January 29, 2013

it,s very goos hotel,service also fast and good,staff also good.they have very good services provided like sight seeing ,taxi manage,bus services.very good hotel .rooms also clean and good.
there is also swimming pool,spa ,kids zone.breakfast also good .we will decide that whenever we will visit dubai we choose this hotel.really grand hotel!!

Room Tip: choose any room ,i think all are very good
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank poonammiraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this review, February 4, 2013
Dear Poonammiraj,

We are very grateful for your positive comments regarding your stay with us. We make sure that every guest of TIME Plaza Hotel will experience service at its best from all levels of our organization.

We hope to see you again on your next stay in Dubai.


Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TIME Grand Plaza Hotel

Property: TIME Grand Plaza Hotel
Address: Damascus St | Al Qusais, Dubai 237844, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 544 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — TIME Grand Plaza Hotel 4*
Number of rooms: 232
Official Description (provided by the hotel):
TIME Grand Plaza Hotel features 232 spacious rooms and suites appointed with every imaginable guest comfort. Savor superb cuisine at two onsite restaurants and at our breezy poolside lounge. Enjoy an invigorating workout in the state-of-the-art Powerzone fitness centre or soothe away stress in the temperature-controlled rooftop pool. For corporate guests, three modern meeting rooms and property-wide wireless Internet access is available to promote productivity and fresh ideas. Whether you're travelling for business or leisure, you're sure to appreciate the unique features and convenient setting of our Al Qusais hotel near Dubai International Airport. The hotel has dedicated non-smoking floors available. ... more   less 
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