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osteophyte
Birmingham, Alabama

Was very pleasantly surprised

5.0 of 5 bubblesReviewed Feb 2, 2013
I just completed a four night stay at this property 28/01/13 - 02/01/13 Rm 113. I arrived late due to travel issues in the US and western Europe. Not a problem. The ladies on the reception staff were professional and very accommodating. My room was Large,, clean and well appointed. The only thing was the tub/shower, as opposed to a walk in shower (my preference) . NOT A MAJOR problem.
Overall the room was excellent.
i ate in their Dining Room.throughout my stay and found the food quality to be consistently good and the staff in the dining room were very helpful and attentive.

The propety is close to the Dubai Airport and at times this can challenge the Front Office staff but the handle these times extremely well.

When I return to Dubai, I would definitely stay here again and again depending on my schedule

A Great location for the business traveller or a family who has a prefernce for being close to the Airport.
Date of stay: January 2013
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this review
Responded Feb 5, 2013
Dear Osteophyte,

It was a pleasure having you with us at TIME Grand Plaza Hotel. We would like to sincerely thank you for your good review of our hotel. We most certainly appreciate the value of a good feedback as it helps us measure our performance as well as finding new ways of improving our services and facilities.

Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future.

Kind regards,

The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews excellent service close to the airport dubai airport metro station nice hotel swimming pool reception team special thanks room service comfortable stay enjoyed my stay star hotel short stay business trip front office rooms are spacious house keeping
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Reviewed January 31, 2013

I spent 2 nights at this hotel after an "upgrade" from the Opal Living Courts. We arrived at the hotel at about 3 pm, and was told to wait because the Executive Suite was not ready yet. After a 45 min wait, we were shown to our room. Our problem was that we were a family of 3 adults and 1 child, but the room had only 1 queen size bed.We were told to wait while they attend to the problem. By eight o'clock, we were still waiting, and our luggage was still sitting in the hotel foyer. Eventually, by eleven o'clock at night, after going out for supper, we got two rooms, which were very nice.
This is a very busy hotel with a lot of the airline staff staying here. The staff at the front desk is very busy dealing with guests coming in and out, and forget to sort out and attend to other guests

Date of stay: December 2012
Trip type: Traveled with family
2  Thank AnitaPretoria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this reviewResponded February 4, 2013

Dear Ms. Anita Pretoria,

Thank you for your comments on Trip Advisor and we would like to offer our most sincere apologies for the inconvenienced you and your family had experienced during your visit. As you noticed the hotel is a busy hotel and at times, the Front Desk gets over powered and was really very busy. Nevertheless, we would like you to know that we have addressed this issue to the concerned department and the necessary action has been taken under my supervision.

Once again please accept our sincere apologies and rest assured that we will spare no efforts in making your next stay with us both comfortable and enjoyable.


Sincerely,

The Management

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Reviewed January 30, 2013

Hotel staff very professional/helpful . Excellent spa/poolside area.I'm in Dubai frequently on business and the Time Grand Plaza is my now one of my favorite locations to stay. Close to Airport/Major attractions.

Date of stay: January 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GDHolland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 30, 2013

it,s very goos hotel,service also fast and good,staff also good.they have very good services provided like sight seeing ,taxi manage,bus services.very good hotel .rooms also clean and good.
there is also swimming pool,spa ,kids zone.breakfast also good .we will decide that whenever we will visit dubai we choose this hotel.really grand hotel!!

Room tip: choose any room ,i think all are very good
Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank poonammiraj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this reviewResponded February 4, 2013

Dear Poonammiraj,

We are very grateful for your positive comments regarding your stay with us. We make sure that every guest of TIME Plaza Hotel will experience service at its best from all levels of our organization.

We hope to see you again on your next stay in Dubai.


Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

Stayed one night at this hotel, as it was convenient for the airport. Ended up booking this hotel as the reviews were pretty good and was on the list as a hotel which accepted bookings via Avios points. So was able to get over jet lag before moving onto a resort hotel in Jebil Ali. We arrived at the hotel at 09.00 so was quite surprised when the reception staff apologised that the room wasn't ready, we were expecting them to say we would have to wait until about 14.00. We sat down and took advantage of the free coffee and dates they have in reception.. Room was ready at 10.00 a.m and what a lovely room, large comfy bed, nice bathroom with plenty of toiletries.All the usuals in the wardrobe, safe, robes, plenty of hanging space. This hotel is on a major road but we didn't experience any noise either from the road or any corridor noise, had a good nights sleep in a very comfy king size bed. The next morning we had a great breakfast with everything you could ever want, catering for all cultures. As we weren't checking out until 12.00 we went up to the pool, it was great, only a few people there, so was lovely to enjoy the peace and sun, and be away from the snow in the UK. I don't know if there is anywhere you can walk to from here, as we didn't try, we did get a taxi to Festival Mall to see the water and light show, about a 10 minute journey. I wouldn't stay here for longer than a couple of nights, but I am sure with further investigation it is probably convenient for most attractions. I did notice a sign in reception stating they operated a shuttle to a mall, I didn't notice which and Al Mamzar park, which is one of my favourite beaches in Dubai. The staff were wonderful, so courteous and attentive. Overall very impressed.

Date of stay: January 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank HampshireJudy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this reviewResponded February 4, 2013

Dear HampshireJudy,

Thank you for posting this review and sharing your feedback in Tripadvisor regarding your recent stay at TIME Grand Plaza Hotel. We are very delighted to hear that you enjoyed your stay with us and that you found our services up to your satisfaction and standards.

Your feedback will be shared with the management & staff. Once again, thank you & we look forward to welcoming you back in the near future.

Kind regards,

The Management

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Reviewed January 16, 2013

Having had to find another hotel quickly I was pleased to find the Time Grand Plaza. Nice staff on reception, very comfortable clean room. Just right if your in Dubai for just a few days and want to stay near the airport.

Date of stay: January 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ukjeffrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LayiaPlaza, Manager at TIME Grand Plaza Hotel, responded to this reviewResponded January 21, 2013

Dear Ukjeffrey,

We are very grateful for your positive comments regarding your stay with us. We make sure that every guest of TIME Plaza Hotel will experience service at its best from all levels of our organization.

We hope to see you again on your next stay in Dubai.

Kind Regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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