This company is a ripoff and not only are they dishonest, but also rude and disrespectful. I recently took a desert safari with them and not only was the trip not as advertised or promised in phone conversations, but their driver broke my camera and management has refused to discuss this matter with me (let alone resolve it) and have been extremely disrespectful. Buyer beware!! It seems they just want to steal from you, and don't see you as a customer to be treated with respect and a genuine effort to please. They have still not responded to any of my subsequent emails about this matter, but when I sent an email to the same address from a different account of mine, claiming to want to reserve a tour, they responded within an hour. Same company, same address, totally different response when they see an opportunity to take your money.
During the tour, the guide stopped and told me to get out of the car for a picture. He clearly wanted to finish the tour quickly, doing everything in a rush, and due to this attitude he was careless with my camera and smashed it into the ground. It broke and immediately stopped working and after extensive attempts to fix it immediately in the car and later at my hotel, it still does not work. He was dismissive of the fact that he broke it and claimed that “probably some of your hair got into the lens mechanism” as his excuse. So according to him, I was now the cause. I called the company to report this problem and was told, before I even described the situation, that they could do nothing because all their drivers are independent operators so they are not liable as a company (despite the fact the driver has the company logo on the car and on his shirt, and they say on the website that they own the vehicle fleet). What an easy cop out of any issue with their customers! Just pass the blame to someone else, not very professional, but seems everyone here does that. I asked two different people, 'Javeen' (not sure of right spelling) and the operations manager (who refused to give me his name), to let me describe what happened, but both refused saying they could do nothing for me and that I was wasting their time trying to talk about it. The operations manager in particular was extremely rude, disrespectful and offensive, raising his voice at me and saying I was an “idiot” and “wasting his time”. This is not at all a professional demeanor, with not even a hint of dignity. I tried calling back later and was told that the matter had been reported to a 'Mr. Moon' (not sure of spelling) and I should call him. When I called him, he said he had no idea what I was talking about and dismissed me immediately saying “this is a large company and I don’t know what you are talking about, there is nothing I can do for you, good bye” and hung up. Not even a slight level of customer service saying “I am sorry for this confusion, I can’t help but try XYZ person tomorrow”. Clearly, nobody here at this company cares about their customers once they have collected the payment from you.
Second issue is, when I made my reservation, I was told that this trip included around 45 minutes of dune bashing, a 20-30 minute camel ride, and 20-30 minutes of sand boarding, and I should expect to be back at my hotel between 11:30am or noon. In truth, we did maybe 15 minutes of dune bashing, the camel ride was 2-3 minutes along one side of their desert camp (maybe 100-120 meters long ride), and they did not let me do any sandboarding because the driver claimed he had to be back at the tour office soon. In the end, I was back at my hotel before 10:00am, and this even after a 30min detour to get a credit card machine at their office so I could pay. On the phone they had told me he would have it in the car and I could pay with card no problem, but that was not the case. In essence, nothing they said on the phone was truthful nor did they live up to the service advertised. When the sales rep I made the reservation with said “I am sure the wise, handsome man on the phone is ready to make a reservation now, right?” I should have known this company just wants to swindle you and are solely focused on getting your money, not customer service. So much for their ISO certification and their false claim that they have “the best desert safaris” and “professional” employees. Clearly, when they say on the website that “we don't believe in making an extra buck just because we get a chance” they are trying to cover up and compensate for the truth that in fact THAT IS what they want to do. So buyer beware!!
Thank you North Tours and Desert Rangers Safari (apparently partner/same companies, just different names and website but same phone #) for ruining my stay in Dubai and the rest of my vacation. I spent the rest of my vacation without a camera. You can guess what I will most remember from this trip and mention to anyone I talk to about… to STAY AWAY from your company!!
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