So we stayed in the Fortune Grand Hotel this weekend and I was shocked that this hotel was rated as 4 star hotel. The room was average with VERY thin walls. We could hear the music from the club below very clearly as well as everything our neighbours said and did. I would not recommend this hotel for those hoping to catch a good night sleep. Although, very close to the airport, this is somewhat bothersome because you hear the planes flying over the hotel frequently. Apart from this, which is not to blame the hotel, the service was extremely poor.
We were greeted very rudely at breakfast by the concierge who ignored us completely when asking questions regarding seating etc. Eventually, we had to sit at a table that was dirty and not cleared since the previous clients left. Many customers complained about the lack of coffee cups and cutlery. Check-out was also a long process as we had to wait more than 20 min and we still don't know why.
That all being said, you get what you pay for in terms of living arrangements, but slightly less than what you pay for in terms of customer service.More
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