Our first stay in Dubai and we're so pleased we took this two day stopover to explore it. The Movenpick Hotel Deira was recommended by our travel agent. We probably wouldn't have chosen this location because its not really the most scenic spot. However, our package included airport transfers and with and the fabulous Dubai metro just a short walk from the hotel the location wasn't an issue for us. Our stay was very pleasant and the room was spacious, practical and comfortable.
All the staff were very friendly and helpful but in particular the concierge, Nisath, was simply amazing. We returned from an outing about 10 minutes late and found we had just missed the pick up bus for our prepaid adventure tours Dune Safari and dinner. Nisath told us not to worry and called the company and tried everything he could to get them to come back and collect us. In the end, when they wouldn't return without charging us an extra $300AED he advised us he could do better than that and called another tour agency (Arabian Nights) and explained our plight. Arabian Nights were very obliging and Nisath even got them to do a special deal on the price for us, plus come and collect us straight away. If it wasn't for him we would have missed an amazing experience. His attitude was simply "its my job to help you and I'll do everything I can to turn this into a happy experience."
We have been travelling in Europe and UK for three months, stayed in over 40 hotels, and this level of service isn't typical of our experiences, so we think it deserves recognition.
In general, the hotel was very pleasant, the breakfasts and dinner we had there were ample / simple, not amazing. We couldn't hear the planes from inside the hotel, but when on the sun terrace they made conversation hard - one every 40 seconds! We rated this hotel high largely because - "the people maketh the place!"
- Official Description (provided by the hotel):
- Located in one of the most diverse and culturally rich parts of the city AVANI Deira Dubai Hotel is ideally situated, just ten minutes away from Dubai International Airport and from the world-famous Gold Souk. Close to several shopping malls and the Dubai Metro, the hotel is well-placed for guests wanting to explore Deira's vibrant winding and historic Creek area, were local "abra" water taxis ply their trade. From the seven naturally-lit meeting rooms, including a fully-equipped business centre, to the hotel's restaurants, AVANI Deira Dubai Hotel offers five-star service to business and leisure travelers alike. ... more less
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