What can I say? A really big disappointment for a 5* hotel coz I really ve very high expectations.
I've been in touch with them since oct month to confirm all my restaurants I wanted to go & especially the time & date of going to " the top". At that time the staffs told me it was too early to booked coz they can only book it 1 month from the time I wanted. So recently, I wrote a mail to remind them & they kept asking me what time I wanted. Then told me the time I wanted is fully booked. If I want that time, I ve to buy at the door for 400 aed. Y should I pay for 400aed when I already confirmed months ahead for 100aed?
So to prove that they r wrong, I even wasted my time to search that mail & forward it to them that I'd confirmed the time ages ago.
To my surprise, the manager replied me a mail asking me to go for high tea but not a word
mentioning about the mistake they ve made. What's the point me paying for a high at 122 floor when I wanted to go up to the top floor.
I really think that everyone should be responsible for what they ve done wrong !!!
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