We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel with fantastic service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Kempinski Hotel & Residences Palm Jumeirah
Ranked #189 of 549 Hotels in Dubai
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel with fantastic service”
Reviewed August 25, 2013

My husband and I would like to thank you and your team very much for a fantastic afternoon and evening at the Kempinski.

The staff have been very attentive and welcoming and facilities and ambience have been amazing – it truly was a Kempinski experience – which equals great service, beautiful surroundings and great food.

The dinner was excellent and, we very much liked the variety on the menu as well as service, taste and presentation.

Our stay yesterday lived up to every expectation!

We will definitely be back and will also recommend the hotel to our friends and business partners in Dubai.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Franka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review, August 28, 2013
Dear Franka M,

Thank you for posting your comment on TripAdvisor.
We are glad that we could contribute to making your stay a successful one.
Personalized service is of great importance for Kempinski, so we are happy to read that our staff were attentive and welcoming towards you and your family.
Thank you once again for your thoughtful feedback and we look forward to having you stay with us again.

Your sincerely,

Alessandro Redaelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

605 reviews from our community

Traveler rating
    377
    114
    61
    27
    26
See reviews for
329
83
15
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 4 Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 21, 2013

I had a recent stay in this hotel actually better to call it residences because this is where I was caught by surprise , I had expected to be in a hotel but it was an extremely quite and boring place to be in but an ideal place for many who are looking for long stay in apartments.
The hotel had a dull atmosphere and nothing to do ,only one boring dead restaurant with a menu which didn't even look attractive at all.
The pillows were all feather pillows which I must really point out to the management that is extremely risky for people who are sensitive and allergic to it, which unfortunately my entire family including me all suffer from strong allergies and all are asthmatic, and disappointingly the housekeeping didn't even have a choice of pillows to choose.
But honestly, the staff all from the front desk to the porters and housekeeping were all very kind and friendly but the only drawback was there was not much you could do to in the hotel for entertainment.
Again on check out I was charged for the breakfast buffet for two adults which we had not even had, so why do these 5 star hotels do this and don't double check it with the guest? What if I had not double checked my bill , then would have ended paying extra unknowingly.

Room Tip: higher floors with central location of the pool and sea
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nmk63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review, August 25, 2013
Dear nmk63,

Thank you very much for your constructive feedback.

I am glad to hear that you had a positive experience with our staff, we take great pride in our employees and we invest heavily in training each and every one of them to ensure our guests are truly taken care of.

Although we do offer all 5 star hotel services, we provide our guests with the serenity and privacy of a residence.

With regards to being charged for breakfast, we apologize for this inconvenience but we are happy to hear this was taken care of on the spot.

Thanks to your input and feedback, we will continue to work on improving our facilities and options provided to our guests.

Your sincerely,

Burkhard Wolter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tripoli, Lebanon
Level 5 Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 17, 2013

What shall I say?? everything was just perfect .. staff, cleanliness, rooms, beach .. everything was great .. Aaah the in-room dinner was not good at all (cold and not tasty) .. that's all ... everything else was just great ..
I had been in Dubai before (stayed in the hotel Atlantis) .. Atlantis has much more attractions within it but Kempinski is more elegant, clean and comfortable.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wassim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 2, 2013

This hotel is so far best in Dubai after Atlantis. Although much more quite & private then Atlantis.

Great for families with kids, clean & quite, nice outdoor pool & great beach.

Upon our arrival, although 2 hours before official check-in time, we were immediately upgraded into the VIP suite for the price of originally booked room.

The room was beautiful & spacious, clean & light.

Large kitchen including all the necessities for long-stay residents. Free Nespresso machine is a huge plus :)

Bed sheets were REALLY soft, slept so well in them. Bathrooms (2 of them) were nice & clean.

Free wifi around hotel and in rooms.

Nice large outdoor pool, quite surrounding. Perfectly maintained beach, nice view of Dubai City & Atlantis Hotel.

Very pleasant international staff.

Dont miss sitting at the outside terrace in the evening, enjoying glass of wine and illuminated beach, palms & little fountain.

Location is about 3min taxi ride from Atlantis, although taxi drives hate it when you tell them yiu wanna go only such a short distance :)

We were really sorry to leave after 2 days.

Will definitely come back.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mimi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed July 31, 2013

Staff were helpful and the facilities were great! The view was stunning along with the rooms! I had a very luxurious time at the Kempinski Hotel Dubai and I would defiantly stay again! Best hotel I have been to in a while!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgiaadvisor123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 28, 2013

We love Kempinski and we had a great stay at the Palm Jumeirah Hotel in Dubai last May.
The hotel currently is not open yet and therefore we had to stay in the residence building which we liked very much. The apartment we had was very spacious, nice interior design and all amenities you are looking for.

A majestic building right on the beach, big pool and great terrace. Coming from Germany being the cold almost forever we enjoyed the weather especially in the morning as breakfast was served outside. The breakfast selection was enough and the items of good quality.

Overall we had a very good time and special thanks to the staff for their friendliness and attention to details. We definitely will come back and hope to experience one day the hotel as well as soon as it is finished.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smile19_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2013

I am in love with Kempinski!! great location, rooms are huge and super clean. We stayed two nights in a lagoon view room, that was our fourth stay in Dubai this current year and I think we should have stayed at Kempinski from the start, this place is more like residences with one restaurant, a beautiful garden with superb villas and a great pool, people are very nice and keen to satisfy you.

Room Tip: Choose lagoon view its superb
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
1.7 mi away
One&Only The Palm Dubai
2.9 mi away
Anantara The Palm Dubai Resort
2.3 mi away
Sofitel Dubai The Palm Resort & Spa
Show Prices
Show Prices
Show Prices
2.8 mi away
Rixos The Palm Dubai
Rixos The Palm Dubai
#29 of 549 in Dubai
2,865 reviews
3.0 mi away
Waldorf Astoria Dubai Palm Jumeirah
1.9 mi away
Fairmont The Palm, Dubai
Show Prices
Show Prices
Show Prices

Been to Kempinski Hotel & Residences Palm Jumeirah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Property: Kempinski Hotel & Residences Palm Jumeirah
Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#42 On the Beach Hotel in Dubai
#60 Family Hotel in Dubai
#98 Romantic Hotel in Dubai
#102 Spa Hotel in Dubai
#163 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Official Description (provided by the hotel):
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, Booking.com, Ctrip TA, World Independent Hotel Promotion, TripOnline SA, Hotwire, Agoda, Cheap Tickets and HotelQuickly so you can book your Kempinski Hotel & Residences Palm Jumeirah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kempinski Hotel And Residences Palm Jumeirah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing