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“Very Relaxing - Fabulous staff”

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Kempinski Hotel & Residences Palm Jumeirah
Ranked #178 of 561 Hotels in Dubai
Reviewed September 18, 2012

Spent 3 nights here and enjoyed it completely.
The main thing that stands out is the quality and helpfulness of the Staff.- This meant all staff, never passed any member who didn't smile! There is a clear drive to be as helpfulful as possible and we were not disappointed. We even had a written apology from the Manager for the false fire alarm.
The room was fabulous, nothing more to say, just fabulous.
We only had bed and breakfast, but the breakfast was very good. There is an egg station and very good buffet food. Plentiful fresh fruit, cereal, meats, fish, etc. etc.
We as a family have travelled to many countries and experienced various degrees of service in many hotels, but I can must say that the staff here made the best impression on us than anywhere previous. So i would say that is high praise indeed. - Keep it up, I'm sure we will be back.

Room Tip: I would say every room in this hotel would be fabulous.
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  • Stayed: August 2012, traveled with family
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Thank Webbybloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 23, 2012

Dear Valued Guest,

Thank you so much for your Five Star Review. We appreciate and love guest comments. It is great to hear we could contribute to your enjoyable family stay in Dubai. Out of all the comments made, the most pleasing part is to hear that the Hotel team made it to your expectations.

On behalf of entire team, thanking you again and already looking forward to welcoming you back.

Best Regards,

Burkhard Wolter
General Manager

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453 - 459 of 658 reviews

Reviewed September 13, 2012

The hotel is more like an apartment residence hotel. The rooms are spacious and nicely decorated and your private pool and personal parking space outside of your villa is quite convenient.
We Only spent 3 days there, which we thought was ample time to enjoy facilities of hotel. we hired a car so we could go outside for shopping and dinners of which we always seem to end up at the Atlantis, our 2 year old daughter enjoyed the aquarium at the Atlantis which was close by for us to go to.
Lovely and helpful front staff and housekeeping. Beautiful green grounds for kids to run around and play.

Negs - their was an on and off bad drainage smell coming from our shower area in the bathroom.

Room Tip: The ground floor rooms facing the sea and pool area looked very nice especially the beautiful green...
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  • Stayed: September 2012, traveled with family
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Thank SkyFanCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 17, 2012

Dear Valued Guest,

We want to thank you very much for choosing to post your review about your recent stay with us. We are happy to hear you have enjoyed your 3 days of stay with your family, with your daughter.

We do hope to seeing you again during your next visit to Dubai.

Warm Regards,

Burkhard Wolter
General Manager

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Reviewed September 4, 2012

Had a really good time in Kempinski Hotel & Residences Palm Jumairah, beginning from the check in, till the check out. Really helpful employees, cold pool with an amazing view. Looking forward to visit again!

Room Tip: 2nd floor room was good, might be changing the next time.
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  • Stayed: August 2012, traveled with family
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Thank Muath A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 4, 2012

Dear Muath A,

From entire team here at Kempinski Palm Jumeirah, We Thank You so much for your great 5 Star feedback.

Looking forward to host you soon again.

Warm Regards,

Burkhard Wolter
General Manager

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Reviewed September 4, 2012

Having travelled to Dubai every two months for the last few years I certainly have other hotels to compare the Kempinski to but this was by first time staying on The Palm, Dubai and it was nothing short of excellent. From senior management to the team at breakfast nothing was too much trouble and they take pride in ensuring everyone is comfortable and looked after without being over bearing. At breakfast, if there was something I wanted but wasn't at the buffet, it was on my table within minutes and offered the following day without hesitation.

The rooms are enormous and they haven't spared any expense with bedding, decorations, kitchen facilities and amenities in the bathrooms. Every last detail was considered and it shows in the accommodation, in fact, the bed was so comfortable my £3,000 bed at home may have to be replaced! I never sleep well when I am not in the comfort of my own bed until 10 days ago... At night, the hotel is so peaceful which I am certain is because of the location at the tip of The Palm where the views over the plush green areas fuse into uninterrupted views of the ocean. A rare sight in Dubai where most other hotels look over other buildings and rare glimpses of greenery.

The pool is perfectly chilled and for August heat in Dubai I know this is no easy task. The staff at the pool are attentive yet unobtrusive and make exceptional (yet unfussy) cocktails and divine iced coffee. The loungers are generously arranged around the pool and private beach so at any one time you do not feel like it is overcrowded even when they are running at over 95% occupancy which was so refreshing. Adel and his team at the pool always ensured we were equipped with a champagne bucket full of ice and complimentary bottles of water to quench our thirst by the pool between cocktails!

I strongly recommend a trip to the Spa, where The Kempinski offers treatments and products using Cinq Mondes exclusively in the entire region. The products are exquisite and I can safely say, the Traditional Oriental Full Body Massage using hot oils was one of the best massages I have ever had and worth every penny with my voucher presented at check in.

The General Manager, Burkhard and the Director of Sales and Marketing, Yves along with the rest of the team have done a phenomenal job with the property and I will return in a heartbeat to The Kempinski Hotel Palm Jumeirah.

  • Stayed: August 2012, traveled with friends
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Thank Tania K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 23, 2012

Dear Tania,

Thank you very much for taking time to write this detailed review. It is a great pleasure to read such nice comments from an experienced traveler like you. Considering you are a frequent traveler to Dubai, we will be looking forward to see you again to try that special breakfast, pool, spa and especially the bed which you liked so much.

Warm Regards,

Burkhard Wolter
General Manager

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Reviewed September 3, 2012

Unfortunately on arrival it was obvious that they were still working on the property and the furniture throughout our suite were missing the marble tops, although this was disguised with cloth drapes. Cleanliness of terrace also an issue as it was covered in dust ( I know it is a desert country but it hadn't been cleaned in some time). On complaining we were upgraded to a suite with its own pool but again this was not complete we decided to stay due to the pool and being a larger suite. The service was exellent and I would go back again but this review is for what we experienced first time round.

Room Tip: Ask for a room/suite looking offshore as this where the sun sets.
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  • Stayed: October 2011, traveled with family
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Thank Gissard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 4, 2012

Dear Gissard,

Thank you very much for your time to leave a comment about your recent stay. We appreciate your feedback on terrace cleanliness about the furniture and will be taking necessary measures to eliminate this sort of inconveniences. I am really happy to see that you are rating the service as excellent and it is pleasing to hear you are willing to come back.

Best Regards,

Burkhard Wolter
General Manager

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Reviewed September 2, 2012

Have just returned from a very relaxing stay at the Kempinski. As you will have read from previous reviews the hotel rooms are large suites, in the form of apartments. We were in a two bedroom deluxe, initially with a sea view, which we requested to switch to a view of the Palm Lagoon and the city beyond if possible - with great efficiency staff moved us the next day. The room was immaculately maintained throughout, and is excellently shown on Kempinski's website where you can take a virtual tour and see the floor plans. The kitchen area is fully equipped with high quality appliances and Villeroy & Boch china/glass/cutlery, and there is a washer/drier in it's own room should you need it.
I know some previous reviewers have - but, I really couldn't fault the service. Room cleaning is completed quickly by a team of three, and coffee/tea/milk/water replenished separately. All the staff from initial check in, which took place in room with Anna, to departure were extremely friendly and efficient when dealing with our requests. Around the pool all were active (Joel was a stand out member of the team - great job done!); chilled bottled water is supplied free of charge around the pool (and in the room), we ordered pizza for lunch one day and it arrived very quickly - having travelled extensively I would grade the prices as at a level that you would expect at a Hotel of this class in the region.
The Brunello seems to have taken some flak from reviewers in the past, but again I could not fault. I travelled with my wife and daughter, and we enjoyed all the food, eating in the restaurant every night. Staff, again, were all efficient and accommodating. It was nice to see Chef Christian making visits to the tables.
We all expect different things from a hotel, personally we wanted a relaxing week away at a five star hotel, with a great pool and easy access to the city if required. Kempinski ticked all these boxes. Nothing was too much or too little for the staff, there was a free shuttle to the Mall of the Emirates, Dubai taxis are quick and cheap if required and can be booked in advance, though the Hotel car is also available if you are prepared to pay a little extra for the convenience.
Thanks to Burkhard and his team, we cannot remember all the names, but they were all excellent, we would come again!

Atlantis is a short distance away, which is worth the visit if you have kids or are a big one!
We flew to/from Abu Dhabi, with a 50 minute drive each way - I use Prime Limousine, and find their service and pricing the best in the Dubai/Abu Dhabi area, check out their website, and book on line with confidence.

  • Stayed: August 2012, traveled with family
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Thank FlySailSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded September 3, 2012

Dear Valued Guest,

Thank you very much for your 5 Star review and warm feedback. We are so glad to hear that you had a week of relaxing stay here on The Palm.

We are already looking forward to welcoming you again.

Sincerely,

Burkhard Wolter
General Manager

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Reviewed August 26, 2012

We stayed in this hotel for a four night break on our way to Paris in July. We stayed in a 2 bedroom apartment which was very spacious, had a fully functional kitchen, two bathrooms, three toilets, a living room/dinning room area, and a balcony, and represented exactly as the pictures on the net had showed. The hotel complex itself is about 5 minutes drive from the Atlantis hotel, but a good twenty minutes drive into town so is more suited to those who are looking for shorter style relaxation breaks in my opinion. Having said that, the metered taxis were not overly expensive, and the hotel were happy to call them on our behalf.

The hotel amenities included a good sized pool with a small swim up bar and access to a beach where the water temperature was around 30 degrees and was like a warm bath! There were ample loungers and umbrellas in both areas and the hotel provided towels and water in both these areas.

There was one restaurant in the hotel which we did not use, primarily because we had used room service on our first night and found the food choices limited and very expensive - having said this we do not usually stay at five star properties so price wise others may not consider it expensive.

We found all the staff we encountered to be both helpful and courteous, the room was clean and serviced twice per day and there was also free wifi. We would stay there again for a short break.

  • Stayed: July 2012, traveled with family
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Thank harbar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this reviewResponded August 27, 2012

Dear Harbar1,

Thank you very much for writing a review here at TripAdvisor. We are so glad to hear that you have had an enjoyable 5 nights stay here with us at Kempinski Palm Jumeirah. As always, for me it is most pleasing to hear that you are mentioning our team members as helpful and courteous.

From the entire team, we thank you for choosing us and are already looking forward to seeing you again.

Best Regards,

Bukrhard Wolter
General Manager

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Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#41 On the Beach Hotel in Dubai
#55 Family Hotel in Dubai
#98 Romantic Hotel in Dubai
#100 Spa Hotel in Dubai
#155 Luxury Hotel in Dubai
Price Range: $490 - $1,281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Official Description (provided by the hotel):
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 
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Kempinski Hotel And Residences Palm Jumeirah

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