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“very good except delayed service in room”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #80 of 540 Hotels in Dubai
Certificate of Excellence
A TripAdvisor Member
“very good except delayed service in room”
4 of 5 bubbles Reviewed February 22, 2011

overall very good especially location...clean

however, we waited for a long time when calling service to bring something to our room and didn't even get the right things.

  • Stayed February 2011, traveled with family
    • Value
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    • Sleep Quality
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    • Service
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2,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Muscat Governorate, Oman
Level Contributor
139 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed February 19, 2011

The hotel is officially rated 4 stars but with the service, room, amentities, breakfast standards I would personally rather rate it a 5 stars. Stayed for two days, as I got a good deal through their official website. It is not really intended for small or big families, but it is nice for couples who seek isolation and peace as much as it is good for businessmen. Its convenient location (accessable to the Mall of Emirates from the east end) and to the Metro stations makes it favourable to travellers.

Sometimes you can get great deals and cheaper rates than other general booking websites by using the hotel website. I would difinitely stay there again.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ardementozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
88 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed February 18, 2011

This is a very good, modern, clean hotel, with beautiful appointments throughout, one of the best spas/swimming pools I've seen (on the roof!), complimentary fast internet (at least at the reasonable rate I paid), and an exceptionally good breakfast. It's right next to Mall of the Emirates, which has Ski Dubai, a cinema, many restaurants, and all kinds of shops including a Carrefour hypermarket. I would definitely stay here again.

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Middle_East_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 17, 2011

- excellent, helpful staff - everywhere!
- perfect breakfast!
- great room interior incl. bath especially miror wall between bath & room
- perfect location of pool

- room wall very thin - negbour started to wathc TV and sing at 3 am ... was simply terrible
- not enough light when shaving

almost perfect hotel!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Em. R.
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed February 14, 2011

Stayed 8 nights at this great Hotel ... everything is brand new as it opened recently.
It has a great location and the rooms are very comfortable . The staff is very attentive and kind , plus the pool at the 24th floor is amazing.

The breakfast is the best I've ever experienced in terms of variety and overall quality ... the only ( very minor ) downside is that it gets very crowded late in the morning so you have to have to be seated at times.

It really felt like a 5 stars hotel ... very much reccomended for either business or leisure ..

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GG1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 13, 2011

pro: excellent hotel, brand new, very good service.
con: no opening window in the room; light system does not allow to switch on only the bathroom

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#52 Spa Hotel in Dubai
#75 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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