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Reviewed September 24, 2019 via mobile

It was a clean hotel.The hotel was good but we were not satisfied with the reception. Breakfast was not great but it was great for the UAE market.we booked a conected room but they gave us two separate room.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank Avishan D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonMOE, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded September 25, 2019

Dear Avishan D,

Thank you for taking the time to share your review with us. I was of course disappointed to read that you did not enjoy your visit as we wish you would have. Please note that your comments have been well noted and actioned upon. I hope that you will entrust us with your comfort in the future and allow us to prove that your experience did not reflect our normally very high standards of service.

Warm regards,

Yves Tarabout
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2019 via mobile

Dubai is an absolutely fantastic city of the world. U could not find a more spotlessly clean city. U could eat off the streets. It’s a very diverse city with lots of different nationalities living here. There are many things to do & see. The desert dinner tour is a must, great food & entertainment. To see the beautiful sand dunes with the many different shapes sizes & patterns is amazing, & especially to witness the sunset in the desert. The most graceful of animals, Giselles are a sight roaming in the dunes.
The architecture of the many skyscrapers
Are a feat of their each one a different shape & style. This is a very very rich city with Kingdom/Government sparing no expense. Dubai is a planned city with fantastic engineering & scientists chosen worldwide.

Date of stay: September 2019
Trip type: Traveled with friends
2  Thank 114lynneh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonMOE, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded September 23, 2019

Dear 114lynneh,

I am so pleased to hear that you enjoyed your experience in Dubai so much and that we have left such a memorable impression. We look forward to welcoming you back in the near future and thank you for sharing your feedback with us.

Warm regards,

Yves Tarabout
General Manager

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Reviewed September 18, 2019

A nice property. Changing lifts is something I know can bug people and this property has it. Lobby is on the 5th floor so ground to 5th and then change for room lifts. I wasn't in a hurry so no issues.

Rooms were clean and tidy. Bathtub no so easy to get in an out of and unfortunately shower and tub are together. Honestly how many people take baths these days? Standing shower is the way to go.

2nd floor connects to the mall and F& B. Big bonus especially with the heat outside!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank Sherman H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonMOE, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded September 21, 2019

Dear Sherman H,

Thank you for taking the time to share your feedback with us. I am so pleased to hear that you enjoyed your stay with us and that our direct connection to Mall of the Emirates was to your liking. I apologize for the inconvenience experienced during your stay concerning our elevators. We have separate elevators between public areas and guest areas to ensure privacy and safety. We hope to have the opportunity to welcome you back on your next trip to Dubai and thank you for choosing Sheraton Mall of the Emirates Hotel, Dubai.

Warm regards,

Yves Tarabout
General Manager

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Reviewed September 17, 2019

The Sheraton mall of the emirates is an ideally located hotel with easy access to the mall and metro, the room was perfectly clean and was ready at 8.00am in the morning, the staff were very polite and helpful, ensuring that your stay is perfect.
the breakfast selection is vast and multi culture, i would strongly recommend staying at this hotel

Room tip: as far as i could tell all rooms have a reasonable view, and fairly well sound proof
Date of stay: September 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Lee P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonMOE, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded September 17, 2019

Dear Lee P,

I am so glad to hear that your stay was to your liking and that our connection to Mall of the Emirates was such an added benefit. We hope to welcome you back again soon and thank you for taking the time to share your feedback with us.

Warm regards,

Yves

Yves Tarabout
General Manager

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Reviewed September 12, 2019 via mobile

Sheraton is one of the nice places in Dubai to spend your business and liesure. Hospitality is very nice, breakfast is very good with varity of different food options, and also rooms are desent and spacious.

Date of stay: September 2019
Trip type: Traveled on business
2  Thank Ehab_ElSaadany
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonMOE, General Manager at Sheraton Mall of the Emirates Hotel Dubai, responded to this reviewResponded September 16, 2019

Dear Ehab_ElSaadany,

Many thanks for sharing a review of your recent stay with us.
I am pleased to see that you enjoyed your overall experience with us and hope to have the pleasure of welcoming you soon again.

Warm regards,

Yves
Yves Tarabout
General Manager

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