I stayed at this hotel when it was under the old management and listed as a 4 star hotel. Now it is under Sheraton management, calls itself a 5 star hotel and prices itself high accordingly. Well one thing for sure is a 5 star hotel does NOT use polyester sheets! I was shocked to see 80% cotton/20% polyester labels on the bed sheets and pillow cases! It got worse. 2 people sharing a twin room and we only got one small bar of soap! One wee bar to share between 2 people for our bath and for our hand basin! And then came the doorbell ringing and a man alleging to be housekeeping asking us when we would be checking out and could he inspect the carpet for stains? I thought, are you having a laugh? I told him to check with reception which day we were checking out and to check the carpet after we had checked out! Bizarre.
I emailed about the breakfast buffet rate and was told it would be 120 AED each extra! That's £20 per person per breakfast! Found a special Sheraton online rate for 75 AED supplement. I won't waste my time writing a long review....just give this one a miss. Sorry I booked this hotel.
Would suggest the reception staff warn Western guests that during Ramadan, we are not allowed to drink water or eat in public before 7:10 pm or face arrest! Thank you for not letting us know!
- Official Description (provided by the hotel):
- Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more less
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- Also Known As:
- Pullman Dubai Mall Of The Emirates Hotel Dubai