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“Great location”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #87 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed May 2, 2014

Excellent hotel, conveniently located at the Mall of the Emirates. It is very close to Madinat Jumeirah and the Burj Al Arab, and is a relatively short taxi ride away from the Dubai Mall. On a return visit to Dubai, my intention had been to stay at this hotel but my two companions and I could not be accommodated in the same room. In-room dining was excellent, as was the service. I highly recommend this hotel to first-time visitors to Dubai.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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4  Thank Silvsiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 6, 2014

Dear Silvsiara,

Thank you for taking the time to review our hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring over 560 brands from all around the world, as well as entertainment activities for all ages such as indoor ski slopes and cinemas.

Additionally, the mall is linked to the metro, allowing our guests to easily explore the city´s main attractions.

Furthermore, as you also very well mentioned, our hotel is only a short ride away from the Jumeirah area featuring the Burj Al Arab and the Madinat souks.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we look forward to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani

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992 - 998 of 2,171 reviews

Reviewed May 2, 2014

Currently staying here. Do not usually do this kind of thing but feel compelled to write. This hotel is one of the best I have stayed in with regards to staff and service. All absolutely outstanding and frankly the best check in ever.....it's refreshing that people's friendliness is obviously something they work hard at. It's paid off, I think you are fabulous, in particular George who, on arrival made me feel like I was special and removed all that hassle of registration etc. Thank you.

  • Stayed: May 2014, traveled on business
    • Service
2  Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 6, 2014

Dear Amanda S,

Thank you for the time you took to share your feedback from your stay at the Sheraton Dubai Mall of the Emirates Hotel.

It is always with great pleasure that we receive such positive comments regarding our associates and rest assured that we have shared your thoughts with all of them, in particular with George.

Once again, we are happy to hear that we were able to meet your expectations and we look forward to welcome you back soon!

Warm regards,

JP Kavanagh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014 via mobile

Both as a family friendly and business wise hotel, the Sheraton MOE is a vast value in the UAE and Dubai. Super friendly staff and great location make this SPG hotel a top rating in my world wide rolodex of hotels...
Improvements could be made in turning the Club Lounge back into a business lounge banning kids and attrackting French and Russian f&b robbers, but that's just details. This hotel offers all the good ingredients of real hospitality in Dubai

Stayed: April 2014
3  Thank TomWildenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 3, 2014

Dear Tom,

Thank you for sharing once again your feedback from your last stay with us.

It is always a pleasure to receive such positive comments regarding our associates and rest assured that we have shared your kind words with all of them.

Once again, we happy to hear that we were able to make your stay a memorable one and we hope to welcome you back soon!

Warm regards,

Sammy Gani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014 via mobile

Sheraton mall of the Emirates is my favorite hotel in dubai.. I last visited the hotel when it was under the Pullman management and am pleased to say that Sheraton has maintained the same high standards.

The hotel is prefect for both business and leisure.. It is perfectly connected to the mall of the Emirates on the carrefour side.

The February visit was to participate in the gulfood fair. Strolling in MOE after a hectic day at the fair was very refreshing indeed.

I would recommend the hotel to both business and leisure travelers.

Stayed: February 2014, traveled on business
2  Thank fhgarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 2, 2014

Dear fhgarib,

Thank you for the time you took to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to receive such positive feedback, especially regarding our associates and rest assured that we have shared your kind comments with each and every one of them.

Indeed, our hotel is directly connected to the renowned Mall of the Emirates and close to the major business hubs and therefore a gathering place for corporate travellers, vacationers and shoppers alike.

Once again, we are happy to hear that we were able to meet your expectations and we hope to welcome you back soon for another memorable stay!

Warm regards,

JP Kavanagh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

We loved our stay in this convenient hotel which is attached to the Emirates Mall, great for shopping especially if partner is not a shopper. Train to Dubai Mall is also close by. Service in this hotel was outstanding could not fault any part of it. Room was fantastic on the 15th floor. Club facilities were very good, afternoon tea was sensational. Sambal Restaurant was very good, service great and food excellent.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank RITA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 2, 2014

Dear RITA M,

Thank you for the time you took to share your feedback from your last stay with us.

Indeed, we are conveniently connected to the second biggest mall in Dubai, Mall of the Emirates, featuring more than 560 stores and entertainment activities for all ages such as Ski Dubai and VOX Cinemas.

Additionally, the mall is also linked to the metro, allowing our guests to explore the city’s main attractions.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

Beautiful hotel, service in every part is excellent. The staff, Dinesh and Nalin in the restaurant go above and beyond good service, they were wonderful in their service to myself and my elderly mother. We have stayed at this hotel and would recommend it to anyone.
Pam Maher

Room Tip: All rooms are good
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank pam496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 2, 2014

Dear Pam,

Thank you for the time you took to share your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to hear such positive feedback, especially regarding our associates and rest assured that we have shared your thoughts with all the team, in particular with Dinesh and Nalin.

Once again, we are happy to hear that we were able to meet your expectations and we hope to welcome you back soon for another memorable stay!

JP Kavanagh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

It was our first visit to Dubai and it was a very pleasant one.

The whole experience was good:
- All staff were friendly, courteous and kind (especially the conversation with my 5 year old and complimentary ice cream by the manager at the check out of our stay).
- Rooms are spotless and in good condition.
- Breakfast buffet was delicious, fresh and great variety.
- Complimentary WIFI.
- Gym equipment is of high quality and well maintained.
- Pool area small, but adequate.
- Obviously convenient location to the Mall.

The only downside to our stay was that the rooms were quite noisy at night due to loud guests (children playing in the hall way etc. late night). Whilst I know that this is not essentially the fault of the hotel, I have stayed in other similar hotels with guests on either side and I have not heard a thing. Perhaps the other hotels have been sound proofing.

Room Tip: We stayed on the 6th floor near the elevators which may be why or rooms were noisy. However, I must...
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MCoia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this reviewResponded May 2, 2014

Dear MCoia,

Thank you for the time you took to review our hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 brands from all around the world, as well as entertainment activities for all the family such as indoor ski slopes and cinemas.

Furthermore, it is always a pleasure to receive such positive feedback and rest assured that we have shared your kind comments with all the team.

Once again, we are glad to hear that we were able to make your stay a memorable one and we hope to welcome you back soon!

Warm regards,

Sammy Gani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#78 Luxury Hotel in Dubai
Price Range: $154 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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