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“Good service pleasant stay”

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Sheraton Dubai Mall of the Emirates Hotel
Ranked #86 of 551 Hotels in Dubai
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good service pleasant stay”
Reviewed March 18, 2014 via mobile

Just returned from the Sheraton where we had a great time. Polite and welcoming staff always happy to help, lovely roof top pool and easy connections to the rest of the city through the mall metro. Clean room with good facilities. Enjoyed our stay

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Tory29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 24, 2014
Dear Tory29,

Thank you for the time you took to write a comment regarding your last stay with us.

Indeed, we are conveniently connected to Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages. Additionally, the mall is as you mentioned linked to the metro, allowing our guests to easily explore the city.

It is always a pleasure to receive such positive feedback from our guests, and in particular regarding our associates. Furthermore, rest assured that we have shared your kind comments with all the team.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you back soon for another memorable stay!

Warm regards,

Haytham Aziz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chonburi, Thailand
Level 6 Contributor
158 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed March 17, 2014 via mobile

We booked through booking.com. Arriving at the hotel, we were checked in in fast and easy. The reception staff did have some difficulties writing my name, despite the booking and namecard, except for this, everything fine.
We got a room in 23 floor as we asked for a room with a nice view. The room was a club room, which gave us access to the club lounge with free drinks and tapas in the evening. The staff there are really nice and serviceminded. We really enjoyed having our drinks and tapas there every night. We also got a lot of information about Dubai, which was very usefull.
The club room was huge with all the things you expect in a hotel like Sheraton. The bathroom was big with glasswalls to the room, but did have electric operated blinds. It was a bathtub only, no separate shower cabinet. For us, in our age, it was a bit difficult to enter.
The room did have a waterboiler as well as a Nespresso maker. Huge flat TV with all necessary channels, except BBC.
The floor is carpeted, which we personally do not like?
Service all over is very good and above average.
In 24th floor they have a fitness center, spa and swimmingpool and an observation terrasse with a fantastic view. Also there, fantastic service by the staff!
To get to the rooms you have to use two lifts and keycard on the last one, very good! The lifts were very fast and usually little waitingtime.

Stayed March 2014, traveled as a couple
Helpful?
4 Thank changlek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 24, 2014
Dear changlek,

Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, we our rooftop terrace offers outstanding views over Jumeirah area with the iconic Burj Al Arab, as we as the downtown area featuring Burj Khalifa.

Furthermore, as you very well mentioned, in all our Club Rooms we offer nespresso machines and you also gain access to the Club Lounge featuring high speed internet, high tea, happy hour and light snacks and soft drinks throughout the day.

Once again, we are happy to hear that we were able to meet your expectations and we hope to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 16, 2014

Had a great stay during the summer in Dubai. Transportation away from the hotel is easy and it was great being able to walk to restaurants in the mall or even get coffee in the morning from the many cafes in the mall as well. We were given a free cake along with a bottle of bubbly, compliments of the hotel. Staff was extremely friendly. JA Oceanview is usually my go to hotel during the cooler months, but Sheraton Dubai Mall is a great choice, especially on the hotter days. There is so much to do just inside the mall to keep you busy.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank demarkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 20, 2014
Dear demarkot,

Thank you for sharing your feedback from your last stay with us.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring more than 560 brands from all around the world and entertainment activities for all ages such as Ski Dubai and Vox Cinemas.

Furthermore, the mall is also linked to the metro, allowing our guests to explore the city’s main attractions avoiding all the traffic.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level 6 Contributor
156 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed March 15, 2014

I had another 5 days stay in the Sheraton Mall of the Emirates and found everything confirmed that I have written in my earlier review. In short:
1. Nice Rooms, well equipped
2. Perfect Cleanliness
3. Good location for shopping and good traffic connections.
4. A service level in all areas that are go beyond the requirements of a 5 star hotel. No matter if I had specials requests to the reception staff, housekeepers or waiters: They were all willling to go the extra mile that makes the differences between a anonymous 5-star hotel and a luxury home with personal touch. Therefore I prefer this Sheraton even over some more expensive Starwood hotels in the Jumeirah / Marina area.

Big thanks to the amazing Ushida and Rebika from Reception / Club Lounge and to my two housekeepers Abid and Khalil who provided me with plenty of Nespresso coffee and bathroom amenities to make my recent stay even more comfortable.

I am looking forward to my next stay. The Sheraton Mall of the Emirates can be clearly recommended.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zf34bu8q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 20, 2014
Dear zf34bu8q,
Thank you for choosing, once again, the Sheraton Dubai Mall of the Emirates Hotel for your stay in Dubai.

It is always a pleasure to receive such great feedback from our loyal guests, especially regarding our associates, and rest assured that we have shared your kind works with all the team and in particular with Rebika, Ushida, Abid and Khalil.

Once again, we are glad to hear that we were able to meet your expectations and look forward to welcome you back soon!

Warm regards,

Sammy Gani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level 4 Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 12, 2014

I loved this hotel.
We came earlier as planned to Dubai and we came at 6am. They have checked as in earlier, which was perfect as we didnt sleep much..:)
If you are a platinum member, here they really take care of you. One of the best service I have seen so far at any spg hotel.
We had a Suite with a stunning view.
The lounge was great - great food, great service. At breakfast a kind of hotel manager came and controlled if everything was fresh. Very professional.

Over all, if I come back to Dubai, definitelly staying here again..:)
Thanks Sheraton!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michaelmyshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 17, 2014
Dear michaelmyshu,

Thank you for the time you took to share with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

It is always a pleasure to receive such great feedback from our loyal guests, especially regarding our associates, and rest assured that we have shared your kind works with all the team.

Once again, we are glad to hear that we were able to meet your expectations and look forward to welcome you back soon!

Warm regards,

Sammy Gani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 12, 2014 via mobile

This place is a great hotel to stay in while in dubai ! It is a little far from the main attractions but it's a very cheap metro ride ! The staff is great especially this one girl from Siri Lanka I think her name was Unika (sorry I forgot her name ) she was wonderful very awesome ! Great hotel !!

Stayed March 2014, traveled on business
Helpful?
3 Thank Balin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 17, 2014
Dear Balin A,

Thank you for the time you took to share with us your feedback from your last stay with us.

It is always a pleasure to receive such great comments and especially regarding our associates. Rest assured that we have shared your kind words with all the team.

Furthermore, our hotel is directly linked to Mall of the Emirates featuring more than 560 brands from all over the world and entertainment activities for all ages such as Ski Dubai and VOX Cinemas. The mall is also linked to the metro, as you very well mentioned, allowing our guests to explore the city avoiding all the traffic.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and we hope to connect with you soon for another memorable stay!

Warm regards,

Haytham Aziz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 11, 2014

The room we booked was called "club room" which was super elegance, bathroom in the middle with class around. We had all day snacks which was very easy for us specially when you have a kids with you. The staff was extremely polite and helpful.Maybe is not modern like the other ones in Dubai but the most important was clean.
I TOTALLY RECOMMEND THIS HOTEL!!!!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gourounaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, March 16, 2014
Dear gourounaki,

Thank you for sharing with us your feedback from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, when booking a Club Room or an Executive Suite, you gain access to the Club Lounge on the 22nd floor featuring high speed internet, afternoon high tea, happy hour and lights snacks throughout the day.

Furthermore, it is always a pleasure to receive such great comments, especially regarding our associates and rest assured that we have shared it with all of them.

Once again, we are happy to hear that we were able to meet your expectations and we hope to connect with you soon!

Warm regards,

Sammy Gani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Property: Sheraton Dubai Mall of the Emirates Hotel
Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#57 Spa Hotel in Dubai
#77 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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